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Windows 7: Windows update error 80070308

11 Aug 2015   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Does the CheckSUR.log file exist? If so, post it!


My System SpecsSystem Spec
.
11 Aug 2015   #22
Milan740

Windows 7 64 bit home premium
 
 

No, the CheckSur file in the CBS directory is dated 7/31 which is what I had sent you earlier.
My System SpecsSystem Spec
12 Aug 2015   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are two possible reasons for that error message -
1) you downloaded the wrong version of the tool - you need the one named Windows6.1-KB947821-v34-x64.msu
from here - https://www.microsoft.com/en-us/down....aspx?id=20858

2) there are serious problems with your machine over and above simple WU ones.


Please ignore - posted to wrong thread.
My System SpecsSystem Spec
.

12 Aug 2015   #24
Milan740

Windows 7 64 bit home premium
 
 

Anyways I did download and run it. Attached are the files incase you need them.


Attached Files
File Type: log CheckSUR.log (1.8 KB, 1 views)
File Type: log CheckSUR.persist.log (2.3 KB, 0 views)
My System SpecsSystem Spec
12 Aug 2015   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the CheckSUR log detail...
Code:
Checking Component Store
(f)	CSI Payload File Missing	0x00000000	RdpGroupPolicyExtension.dll	amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.18880_none_7ed4eaa6a991cef2	
(f)	CSI F Mark Missing	0x00000002	f!rdpgrouppolicyextension.d_8be7d337686a28b6	amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.18880_none_7ed4eaa6a991cef2	
(fix)	CSI F Mark Missing	CSI Registry Item Repaired	Wrote amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.18880_none_7ed4eaa6a991cef2\f!rdpgrouppolicyextension.d_8be7d337686a28b6: RdpGroupPolicyExtension.dll
(f)	CSI Payload File Missing	0x00000000	rdpcorets.dll	amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.18880_none_7ed4eaa6a991cef2	
(f)	CSI F Mark Missing	0x00000002	f!rdpcorets.dll	amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.18880_none_7ed4eaa6a991cef2	
(fix)	CSI F Mark Missing	CSI Registry Item Repaired	Wrote amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.18880_none_7ed4eaa6a991cef2\f!rdpcorets.dll: rdpcorets.dll

Summary:
Seconds executed: 830
 Found 4 errors
 Fixed 2 errors
  CSI Payload File Missing Total count: 2
  CSI F Mark Missing Total count: 2
  Fixed: CSI F Mark Missing.  Total count: 2
I'll post a fix for the remaining error when I can find the time!
My System SpecsSystem Spec
12 Aug 2015   #26
Milan740

Windows 7 64 bit home premium
 
 

Thanks a lot for your help Noel. I owe you at least a beer if you ever make it out to San Diego in the future!
Milan
My System SpecsSystem Spec
13 Aug 2015   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - m74aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\m74aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\m74aa
or
DIR E:\m74aa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\m74aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
13 Aug 2015   #28
Milan740

Windows 7 64 bit home premium
 
 

Attached is the CBS log file as requested.
My System SpecsSystem Spec
14 Aug 2015   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC is happy
Please run CheckSUR again, and post the new CheckSUR.log file so we can make sure that things got fixed from that point of view as well.
My System SpecsSystem Spec
14 Aug 2015   #30
Milan740

Windows 7 64 bit home premium
 
 

Attached is the CheckSur log as requested.


Attached Files
File Type: log CheckSUR.log (583 Bytes, 1 views)
File Type: log CheckSUR.persist.log (2.9 KB, 0 views)
My System SpecsSystem Spec
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