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Windows 7: Windows 7 home professional claims not genuine, can't update windows.

05 Aug 2015   #11
Bredshaw

windows 7 home premium 64bit
 
 

Great. How do I do that? I don't have a Windows 7 disk. Will I lose everything saved on this computer?

Sorry I am not incredibly computer savvy, I'm not even sure how my computer got this way

I really appreciate your help. Thank you.


My System SpecsSystem Spec
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05 Aug 2015   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Dell computer come with either a set of DVD's or a Recovery partition from which you can recover the system to its ex-factory state.

Yes, you would lose all your data - but you should be able to back it up to external media first (check the Dell manual for instrucions).
My System SpecsSystem Spec
05 Aug 2015   #13
Bredshaw

windows 7 home premium 64bit
 
 

Oh, so your saying i need to totally reformat? Not just reinstall windows7. Ok thanks
My System SpecsSystem Spec
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06 Aug 2015   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I strongly suspect that a repair install attempt would fail - do you have the necessary media for one anyhow?
My System SpecsSystem Spec
06 Aug 2015   #15
Bredshaw

windows 7 home premium 64bit
 
 

I do not have a Windows 7 disc, but I have found instructions on how to repair without a disc. But if you are pretty sure it would fail I may forgo that and just reformat. Just the idea of doing so is a little daunting.
My System SpecsSystem Spec
06 Aug 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

?? please expand on "instructions on how to repair without a disc" - you have me intrigued!
My System SpecsSystem Spec
06 Aug 2015   #17
Bredshaw

windows 7 home premium 64bit
 
 

I guess that was vague, and to be clear I meant a physical disc, this has you using an ISO.

How can I repair Windows 7 Professional without a disc? - Microsoft Community

I don't remember my computer coming with a disc for windows. I still have the box and it has the disc with the drivers on it, as well as several Adobe discs.
My System SpecsSystem Spec
06 Aug 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That will no longer work as MS have withdrawn the download
My System SpecsSystem Spec
06 Aug 2015   #19
Bredshaw

windows 7 home premium 64bit
 
 

Oh....lol well I guess that answers that. I don't really know how to reformat. I guess I will ask dell support(ugh!) Yea the only discs I have are drivers and Utilities, the webcam, adobe premiere, and adobe photoshop. Its a weird problem, like almost everything works fine on the computer.

Oh I have a question, my computer has two hardrives, C: runs everything and D: is just storage. Will I lose everything off both drives?
My System SpecsSystem Spec
07 Aug 2015   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'll take the 5th Amendment on that one!
For safety, I would always back up everything to external storage anyhow, since disasters can happen.
My System SpecsSystem Spec
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 Windows 7 home professional claims not genuine, can't update windows.




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