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Windows 7: Cannot delete the qmgr*.dat files to reset Windows Update components.

01 Aug 2015   #1
Ahu Lee

Windows 7 Ultimate x86
 
 
Cannot delete the qmgr*.dat files to reset Windows Update components.

Hi,

I've tried to follow this instruction https://support.microsoft.com/en-us/kb/971058 in order to reset Windows Update components (as means to get my Windows 7 updated ).

In step 3 it says to delete the qmgr*.dat files by using a command prompt. But when I try to do so I get this "The process cannot access the file because it is being used by another process" thing for the both (qmgr0.dat, qmgr1.dat) files.

What do I do?

Thank you.


My System SpecsSystem Spec
.
07 Aug 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Boot to Safe Mode and do the deletions there - it's likely that one of the files is corrupt.
If it still fails, then run CHKDSK /F from an Elevated Command prompt, and once completed try again.
My System SpecsSystem Spec
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 Cannot delete the qmgr*.dat files to reset Windows Update components.




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