Update Error 080073712 !

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  1. Posts : 23
    Windows 7 Home Premium x64
       #1

    Update Error 080073712 !


    Hi,
    I got the error Code 80073712 after my last update.
    I am running Windows 7 Home x64
    I tried to install the KB947821 file but it does no impact...So I attach the file to read the different existing problems.
    Thanks in advance for your help !
    Regards
    Update Error 080073712 ! Attached Files
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Here's the errors from the latest CheckSUR...
    Code:
    Summary:
    Seconds executed: 1642
     Found 6 errors
      CSI Manifest All Zeros Total count: 4
      CBS Catalog Corrupt Total count: 2
    
    Unavailable repair files:
    	winsxs\manifests\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22826_none_d546840d14634c73.manifest
    	winsxs\manifests\wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22826_none_df9b2e5f48c40e6e.manifest
    	winsxs\manifests\wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18619_none_df1f60782f9ba191.manifest
    	winsxs\manifests\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18619_none_d4cab625fb3adf96.manifest
    	servicing\packages\Package_116_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
    	servicing\packages\Package_51_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
    	servicing\packages\Package_116_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.cat
    	servicing\packages\Package_51_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.cat
    I'll post a fix protocol later
      My Computer


  3. Posts : 23
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Hi NoelDP
    Thanks again for your help.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    I've uploaded a file - tmeaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder tmeaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  5. Posts : 23
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Hi NoelDP
    I applied your protocol... It is a success !
    After ran checkSUR I launched Windows Update and all the updates have been installed correctly
    I attach the log files as requested
    In my opinion, this thread is solved, I'm waiting your decision
    Thank you again for your efficiency!
    Update Error 080073712 ! Attached Files
      My Computer


  6. Posts : 23
    Windows 7 Home Premium x64
    Thread Starter
       #6

    Hi NoelDP,
    To complete my previus message, I ran SFC /Scannow, you can read the analysis with the embedded file
    Thanks
    Update Error 080073712 ! Attached Files
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    There's still an error there -
    Code:
    Checking Component Store
    (f)	CSI Corrupt Deployment Keyform	0x00000000	appid	0c2e29793a6..d846f2e205b_31bf3856ad364e35_6.1.7601.21720_e625bfd228bdc702	appid and keyform do not match; keyform is wrong.
    (f)	CSI Missing Deployment Key	0x00000000	0c2e29793a6..d846f2e205b_31bf3856ad364e35_6.1.7601.21720_e625bfe228bdc702	HKLM\Components\CanonicalData\Deployments
    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
      My Computer


  8. Posts : 23
    Windows 7 Home Premium x64
    Thread Starter
       #8

    NoelDP
    When I try to copy the COMPONENTS file to my desktop, I get an error message that this file is opened in the system.
    Are there any other protocol ?
    Thanks
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Try doing it while in Safe Mode - it should work then, as the COMPONENTS hive isn't loaded at all there.
      My Computer


  10. Posts : 23
    Windows 7 Home Premium x64
    Thread Starter
       #10

    Hi
    I got the copy of the COMPONENTS file so ignore my previus post.
    As requested, here is the link with Onedrive : https://onedrive.live.com/redir?resi...int=file%2czip
    Thanks again
      My Computer


 
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