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Windows 7: Update Error 080073712 !

02 Aug 2015   #1
Themire

Windows 7 Home Premium x64
 
 
Update Error 080073712 !

Hi,
I got the error Code 80073712 after my last update.
I am running Windows 7 Home x64
I tried to install the KB947821 file but it does no impact...So I attach the file to read the different existing problems.
Thanks in advance for your help !
Regards




Attached Files
File Type: zip CheckSUR.persist.zip (1.0 KB, 1 views)
My System SpecsSystem Spec
.
03 Aug 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the errors from the latest CheckSUR...
Code:
Summary:
Seconds executed: 1642
 Found 6 errors
  CSI Manifest All Zeros Total count: 4
  CBS Catalog Corrupt Total count: 2

Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22826_none_d546840d14634c73.manifest
	winsxs\manifests\wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22826_none_df9b2e5f48c40e6e.manifest
	winsxs\manifests\wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18619_none_df1f60782f9ba191.manifest
	winsxs\manifests\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18619_none_d4cab625fb3adf96.manifest
	servicing\packages\Package_116_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Package_51_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Package_116_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.cat
	servicing\packages\Package_51_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.cat
I'll post a fix protocol later
My System SpecsSystem Spec
03 Aug 2015   #3
Themire

Windows 7 Home Premium x64
 
 

Hi NoelDP
Thanks again for your help.
My System SpecsSystem Spec
.

04 Aug 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - tmeaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder tmeaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
04 Aug 2015   #5
Themire

Windows 7 Home Premium x64
 
 

Hi NoelDP
I applied your protocol... It is a success !
After ran checkSUR I launched Windows Update and all the updates have been installed correctly
I attach the log files as requested
In my opinion, this thread is solved, I'm waiting your decision
Thank you again for your efficiency!


Attached Files
File Type: zip Themire_Checksur.zip (1.2 KB, 1 views)
My System SpecsSystem Spec
04 Aug 2015   #6
Themire

Windows 7 Home Premium x64
 
 

Hi NoelDP,
To complete my previus message, I ran SFC /Scannow, you can read the analysis with the embedded file
Thanks


Attached Files
File Type: txt Themire_sfcdetails.txt (46.1 KB, 0 views)
My System SpecsSystem Spec
04 Aug 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's still an error there -
Code:
Checking Component Store
(f)	CSI Corrupt Deployment Keyform	0x00000000	appid	0c2e29793a6..d846f2e205b_31bf3856ad364e35_6.1.7601.21720_e625bfd228bdc702	appid and keyform do not match; keyform is wrong.
(f)	CSI Missing Deployment Key	0x00000000	0c2e29793a6..d846f2e205b_31bf3856ad364e35_6.1.7601.21720_e625bfe228bdc702	HKLM\Components\CanonicalData\Deployments
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
04 Aug 2015   #8
Themire

Windows 7 Home Premium x64
 
 

NoelDP
When I try to copy the COMPONENTS file to my desktop, I get an error message that this file is opened in the system.
Are there any other protocol ?
Thanks
My System SpecsSystem Spec
04 Aug 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try doing it while in Safe Mode - it should work then, as the COMPONENTS hive isn't loaded at all there.
My System SpecsSystem Spec
04 Aug 2015   #10
Themire

Windows 7 Home Premium x64
 
 

Hi
I got the copy of the COMPONENTS file so ignore my previus post.
As requested, here is the link with Onedrive : https://onedrive.live.com/redir?resi...int=file%2czip
Thanks again
My System SpecsSystem Spec
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