Windows 7 no longer genuine - error 0x80070005

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  1. mtring
    Posts : 10
    Windows 7 Home Premium x64
       New #1

    Windows 7 no longer genuine - error 0x80070005


    after several years this morning, I got a black screen with a message saying the OS was not genuine. It is I have the retail upgrade disk in front of me. I upgraded from Vista. I tried several of the recommendations in various threads here all to no avail.

    The activation application gives the error 0x80070005 "access denied" regardless of whether I try online activation or by phone. I even spent over an hour with MS tech support after I tried to activate by phone. They all agreed that my product key is good and they took remote control and tried a few things that didn't work. I've got a call scheduled tomorrow night with the next level of tech. Also my Office 2010 applications refuse to run with the following error: "...cannot verify license for this product....repair via control panel..." I did that as well and still get the same error. Don't think this is coincidental...

    Any advice would be much appreciated. I backed up all "user" files just last night as well (coincident?) I'll start new if I have to but would rather not.



    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-823HQ-YGCW7-TH484
Windows Product Key Hash: AIqG1mgMAz80LMUia4j5NC/G9RU=
Windows Product ID: 00359-031-8140825-85216
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FFFF08FB-3E41-4722-8CD8-D5500D6421A5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FFFF08FB-3E41-4722-8CD8-D5500D6421A5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TH484</PKey><PID>00359-031-8140825-85216</PID><PIDType>5</PIDType><SID>S-1-5-21-2396036988-76090470-4057550851</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 540      </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20090825000000.000000+000</Date></BIOS><HWID>E7973007018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>AS09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:10:2015 16:00
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAMAAAABAAEAAgAEAAAAAQABAAEAln1omTnjdxaw2xrYBoepBqrymogm2L6kncLmaExY

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			082509		APIC1243
  FACP			082509		FACP1243
  HPET			082509		OEMHPET 
  MCFG			082509		OEMMCFG 
  SLIC			DELL  		AS09   
  OEMB			082509		OEMB1243
  GSCI			082509		GMCHSCI 
  SSDT			DpgPmm		CpuPm
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  3. Hacb
    Posts : 547
    Windows 7 Enterprise x64
       New #2

    where did you get this OS? it looks like it may be an MSDN or Technet product key.
      My Computer
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  4. mtring
    Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       New #3

    I got it when I purchased the computer several years ago at Future Shop. It came as a free upgrade from Vista. I still have the original disk and box
      My Computer
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  6. Hacb
    Posts : 547
    Windows 7 Enterprise x64
       New #4

    do you have a COA?
      My Computer
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    It's a Retail license - it won't have a COA, but should have a Proof of License card.

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied
    ... is the cause of the failure here - the trick is to work out which permission is denied to what, where!

    https://support.microsoft.com/en-gb/kb/2230957 may help
    if not...
    Open an Elevated Command Prompt, and run the following commands

    sc sdshow plugplay
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S

    Copy and paste the results to your reply
    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
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  8. mtring
    Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       New #6

    Noel the fixit "failed to process" Here's the results from the elevated command:

    Code:
    Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>sc sdshow plugplay

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-18" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-18
    Flags    REG_DWORD    0xc
    State    REG_DWORD    0x0
    RefCount    REG_DWORD    0x1
    Sid    REG_BINARY    010100000000000512000000
    ProfileImagePath    REG_EXPAND_SZ    %systemroot%\system32\config\systemprof
ile


C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-19" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-19
    ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\LocalService

    Flags    REG_DWORD    0x0
    State    REG_DWORD    0x0


C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-20" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
    ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServi
ce
    Flags    REG_DWORD    0x0
    State    REG_DWORD    0x0


C:\Windows\system32>
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Those all look normal to me.
    I'm not sure what made the fixit fail in that way - I'll have to do some research and see if I can find out.
      My Computer
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  11. mtring
    Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       New #8

    Thanks. My Office 2010 fails to run as well because the product key can't be validated. I'm trying a re-install of that now.
      My Computer
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    That gives me a clue!
    What AV is currently installed?
    What other AV's have EVER been installed on this machine?
      My Computer
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  13. mtring
    Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       New #10

    Norton Security and Malawarebytes. and MSE at one point I think...
      My Computer
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