Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows updates not working error codes 80073712 and 643

04 Aug 2015   #1
penguinstead

Windows 7 Home Premium 64 bit
 
 
Windows updates not working error codes 80073712 and 643

I have been unable to get windows updates to work properly for several years now, have failed to find any solution online to fix it thus far, and have wasted many many hours of my life on this

Currently I am getting error codes 80073712 and 643

I have attached a screenshot of the error message and the zip file of the logs

Many thanks in advance for any assistance, I would love for this to finally be resolved

Joe




Attached Thumbnails
Windows updates not working error codes 80073712 and 643-update-errors-4-aug.jpg  
My System SpecsSystem Spec
.
04 Aug 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You appear to have some fairly major registry corruption.

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
04 Aug 2015   #3
penguinstead

Windows 7 Home Premium 64 bit
 
 

Thanks for helping

https://www.dropbox.com/s/ezf5r9w5sg...NENTS.zip?dl=0

is the link to Components file

Thanks again

Joe
My System SpecsSystem Spec
.

05 Aug 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The hive appears to be missing a major chunk of data
Your best option is a repair install - if that works! - see here Repair Install

If you're unable to do the repair, then a clean install will be necessary.

In either case, you should back up your data to external media before attempting it.
My System SpecsSystem Spec
07 Aug 2015   #5
penguinstead

Windows 7 Home Premium 64 bit
 
 

Thanks again for your help, a couple of questions before I attempt a repair install:
1. my laptop did not come with an installation discs and the only one I have been able to download is win 7 with SP1, but i currently don't (and can't) have SP1 installed - will the repair install still work?
2. I currently have an OEM installation of win 7, will I be able to activate the new installation? (I got it from the link provided in this - How to Use Windows Boot, Repair, Rescue and Startup CDs and USB Flash Drives, the SHA1 checks out with that from msdn, so I assume it's that image)
3. If i have a system image would I be able to revert back to this (flawed but active) version of win 7 if my attempt to do a repair install failed, or would I be stuck with an unuseable laptop if the installation I have downloaded can't be activated?

Many thanks again for any help, I've tried looking around various forums and have seen conflicting answers to all these questions, so looking for some guidance
My System SpecsSystem Spec
08 Aug 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If for whatever reason you don't want SP1 installed then there is no point in attempting the repair with a SP1-embedded disk.

I'm sure that I have done repairs using SP1 media on RTM systems in the past - but I have also seen places where it says this is impossible. There's no harm in trying it, as it's designed to fail gracefully at an early stage if it doesn't work.

So long as the COA sticker on your machine is legible, and you input that Key during the install, the machine should activate fine.

A failed repair attempt very rarely causes major problems - it simply backs out of the repair. However, it's always good practice to back up to external media beforehand, in whichever way you feel most comfortable. A full system image on an external hard drive is probably the quickest option - the problem is that it's not easy to prove that the image is a valid one unless you actually test it first, which means that you then have to have another valid copy, or at least a blank drive, to test it on!


See the tutorial here for further details - Repair Install
My System SpecsSystem Spec
08 Aug 2015   #7
penguinstead

Windows 7 Home Premium 64 bit
 
 

Thanks again for your help, it failed gracefully (and confusingly, said I needed Win 7 SP1 installed to be able to upgrade to Win 7 SP1)

Trying to summon up the courage to do a clean install now!

Thanks again, really appreciate there are people like you willing to help the rest of us!
My System SpecsSystem Spec
08 Aug 2015   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Question Noel.

If one installs Windows 7 (no SP-1) and activates it; should not SP-1 be offered in Windows Updates? Then one could install SP-1 in that fashion.
It would be one big download and take some time.
My System SpecsSystem Spec
09 Aug 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Correct - the trick is to get hold of RTM media to do the repair first.
My System SpecsSystem Spec
Reply

 Windows updates not working error codes 80073712 and 643




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 Update error 80073712 on Updates KB3061518, KB3063858
I have been having problems installing the following Windows 7 (64 bit) updates in the past month: Update KB3061518 - 5/12/15 Update KB3063858 - 6/9/15 Windows 7 Update error returns 80073712. I have run sfc /scannow and the scan does not detect corrupt files. See attached scan file,...
Windows Updates & Activation
Error Code 80073712 while trying to install windows updates
G'day guys. As the title says I've been getting an 80073712 error while trying to install some updates. Updates and errors: Important: Update for Windows 7 for x64-based Systems (KB3068708). Published 9/06/2015 Optional: Update for Windows 7 for x64-based Systems (KB2574819). Published...
Windows Updates & Activation
Windows 7 Pro update error codes: 80073712, 8024200D, 80070490.
Hi, 3 updates will not install no matter what I do. Have run SURT and Windows Update Diagnostic. I have attached screenshots of the error codes and update history. I have also attached the CheckSUR.log and CheckSur.persist.log files from the CBS file. The whole CBS file is too large to upload. Help...
Windows Updates & Activation
Windows update error codes, 800B0100, 80073712, 8024200D
Hi there, When I run windows update I receive a few errors, along with numerous failed updates. I have attached my zipped CBS folder and a screenshot in the below link, as the CBS folder was too large to attach. https://onedrive.live.com/?cid=B85F8D81CC1FE97A&id=B85F8D81CC1FE97A!160 ...
Windows Updates & Activation
Windows Update Fail - Error Codes 800F0900 and 80073712
I keep getting Update Failed error with the following codes: Code 800F0900 (unknown error) Code 80073712 (unknown error) The updates are for: Cumulative Security Update for Internet Explorer 10 for Windows 7 Service Pack 1 for x64-based Systems (KB2879017) and Update for Windows 7 for...
Windows Updates & Activation
Update error codes 800B0100 and 80073712... Tried EVERYTHING, HELP!
Ok so I have been trying to fix these error codes 80073712 and 800B0100 for days and days on end now... I have tried pretty much everything I can think of and everything that I have read on numerous different forums and nothing at all seems to work for me... I have deleted all anti virus...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App