Can't update to Windows 10, error 8007002C-4000D


  1. WoofWork
    Posts : 4
    Windows 7 Professional x64
       New #1

    Can't update to Windows 10, error 8007002C-4000D


    I'm trying to update to Windows 10 but the installation fails because of 8007002C-4000D. After running sfc /scannow and reading the log, I've learned that the problem seems to be with two Windows Unified Telemetry Client files:
    - utc.app.json
    - telemetry.ASM-WindowsDefault.json

    I did locate Windows update KB3068708 (06-12-15) and uninstalled it, but the problem with the Telemetry files remains.

    I don't have a copy of the Windows 7 discs. The OS was loaded onto my computer when I bought it.

    I can't attach the CBS.zip file. That is, I've tried to upload it six times this evening, but your server timed out every time. I hope I've included enough information to get some help without the file.
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    The two files you see in SFC are irrelevant to your problem, and are the result of an error in coding from MS - they will be corrected in a later update (so claim MS, anyhow). They can be ignored.

    You can upload the files to a fileshare site (preferably DropBox or OneDrive) and post a link here

    The 8007002C error possibly indicates either
    1) a problem downloading all the necessary files
    or (and more likely)
    2) You Anti-Virus getting in the way
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  4. WoofWork
    Posts : 4
    Windows 7 Professional x64
    Thread Starter
       New #3

    Okay, let's try this again. I think the problem is that the CBS file is massive. I uploaded it to my website here:
    http://woofwork.ca/info/CBS.zip

    Thank you!
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    I can't see any SFC results in the CBS logs - but three's one file that is too big for my editor to open, so it may be in there.
    There are no significant errors in the logs that I can see.
    What Anti-Virus are you using?
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  7. WoofWork
    Posts : 4
    Windows 7 Professional x64
    Thread Starter
       New #5

    I use Avast.

    I'm attaching the SVC details file which shows the corrupt files found during the scans I did yesterday.
    Can't update to Windows 10, error 8007002C-4000D Attached Files
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    Ah - those errors can be ignored - they are the result of a coding error by MS which they say they will fix when they get around to it.
    I refer you back to the second part of my post #2 - what Anti-Virus are you using?
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  10. WoofWork
    Posts : 4
    Windows 7 Professional x64
    Thread Starter
       New #7

    I'm using Avast. I'll try turning it off and updating from there.
      My Computer
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  11. salilsurendran
    Posts : 6
    Windows 7 Home Premium 64 bit
       New #8

    I have the exact same issue. Did disabling the anti-virus work?
      My Computer
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  12. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #9

    If you want to upgrade to 10 Avast needs to be completely uninstalled before
    https://www.avast.com/uninstall-utility
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