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Windows 7: Can't update to Windows 10, error 8007002C-4000D

07 Aug 2015   #1
WoofWork

Windows 7 Professional x64
 
 
Can't update to Windows 10, error 8007002C-4000D

I'm trying to update to Windows 10 but the installation fails because of 8007002C-4000D. After running sfc /scannow and reading the log, I've learned that the problem seems to be with two Windows Unified Telemetry Client files:
- utc.app.json
- telemetry.ASM-WindowsDefault.json

I did locate Windows update KB3068708 (06-12-15) and uninstalled it, but the problem with the Telemetry files remains.

I don't have a copy of the Windows 7 discs. The OS was loaded onto my computer when I bought it.

I can't attach the CBS.zip file. That is, I've tried to upload it six times this evening, but your server timed out every time. I hope I've included enough information to get some help without the file.


My System SpecsSystem Spec
.
07 Aug 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The two files you see in SFC are irrelevant to your problem, and are the result of an error in coding from MS - they will be corrected in a later update (so claim MS, anyhow). They can be ignored.

You can upload the files to a fileshare site (preferably DropBox or OneDrive) and post a link here

The 8007002C error possibly indicates either
1) a problem downloading all the necessary files
or (and more likely)
2) You Anti-Virus getting in the way
My System SpecsSystem Spec
07 Aug 2015   #3
WoofWork

Windows 7 Professional x64
 
 

Okay, let's try this again. I think the problem is that the CBS file is massive. I uploaded it to my website here:
http://woofwork.ca/info/CBS.zip

Thank you!
My System SpecsSystem Spec
.

08 Aug 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can't see any SFC results in the CBS logs - but three's one file that is too big for my editor to open, so it may be in there.
There are no significant errors in the logs that I can see.
What Anti-Virus are you using?
My System SpecsSystem Spec
08 Aug 2015   #5
WoofWork

Windows 7 Professional x64
 
 

I use Avast.

I'm attaching the SVC details file which shows the corrupt files found during the scans I did yesterday.


Attached Files
File Type: txt svcdetails.txt (233.4 KB, 4 views)
My System SpecsSystem Spec
09 Aug 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - those errors can be ignored - they are the result of a coding error by MS which they say they will fix when they get around to it.
I refer you back to the second part of my post #2 - what Anti-Virus are you using?
My System SpecsSystem Spec
09 Aug 2015   #7
WoofWork

Windows 7 Professional x64
 
 

I'm using Avast. I'll try turning it off and updating from there.
My System SpecsSystem Spec
01 Sep 2015   #8
salilsurendran

Windows 7 Home Premium 64 bit
 
 

I have the exact same issue. Did disabling the anti-virus work?
My System SpecsSystem Spec
01 Sep 2015   #9
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

If you want to upgrade to 10 Avast needs to be completely uninstalled before
https://www.avast.com/uninstall-utility
My System SpecsSystem Spec
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 Can't update to Windows 10, error 8007002C-4000D




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