Error code 800B0100 when installing update KB3020370

tandeejay · 06 Aug 2015

I just recently installed windows 7 on my home computer, so of course there were something like 180 updates to install.

I initially allowed windows update to automatically download the important updates, which it selected all but one. Then once it finished downloading, I installed by clicking the shutdown button that was saying "install updates and then shutdown your computer.

about 3 hours later it was up to update 142 of 179, when I got home from work 5 hours later, it was still on update 142 of 179. A colleague at work from the windows support team told me that if I rebooted, windows would just clean up, and to then retry the install doing no more than 20-30 at a time, so I did this, and then once windows had cleaned itself up, I proceeded to install the updates in groups of about 20, but I found that if I tried to install more than 2 of the .net 3.5 updates at a time, they would fail, so I dropped back to one .net update followed by 10 - 15 others. In this way I was able to install nearly ALL the updates, with the exception of KB3020370. It always fails to install now with 800B0100.

I went googling for the error and found this forum. Hoping you can assist.

CBS file was too big, so I've uploaded it to my dropbox here https://www.dropbox.com/s/etpltn1ci585ijk/CBS.zip?dl=0

Regards,
John

tandeejay · 08 Aug 2015

Bump. Help! Someone! Anyone?

NoelDP · 09 Aug 2015

Here's the errors from the CheckSUR report...

Code:

Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-cmitrustinfoinstallers_1122334455667788_6.1.7601.18766_none_eff6dbbccdcdcee0.manifest
	winsxs\manifests\amd64_microsoft-windows-cmitrustinfoinstallers_1122334455667788_6.1.7601.22972_none_f071a959e6f72266.manifest
	servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat

I'll post a fix protocol later.

tandeejay · 09 Aug 2015

Thankyou. Looking forward to the fix.

NoelDP · 09 Aug 2015

I've uploaded a file - tdjaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder tdjaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

tandeejay · 09 Aug 2015

I've copied the files. There was no files in the "Manifest" folder in the tdjaa.zip file??

Here are the new CheckSUR and CheckSUR.persist files.

NoelDP · 09 Aug 2015

Hmmm - there should have been? - but I seem to have misplaced them somewhere

Here's the summary from the new CheckSUR...#

Code:

Summary:
Seconds executed: 765
 Found 5 errors
 Fixed 3 errors
  CSI Manifest All Zeros Total count: 2
  CBS MUM Corrupt Total count: 3
  Fixed: CBS MUM Corrupt.  Total count: 3
  Fixed: CBS Paired File.  Total count: 3

Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-cmitrustinfoinstallers_1122334455667788_6.1.7601.18766_none_eff6dbbccdcdcee0.manifest
	winsxs\manifests\amd64_microsoft-windows-cmitrustinfoinstallers_1122334455667788_6.1.7601.22972_none_f071a959e6f72266.manifest

I'll post a new fix protocol asap.

NoelDP · 09 Aug 2015

I see what happened - no problem...
I've uploaded a file - tdjab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder tdjab in the same place.
Open this folder - there should be one folder inside it (Manifests)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

tandeejay · 10 Aug 2015

Ok, thats done.

Here is the new log files.

NoelDP · 10 Aug 2015

Good - CheckSUR is happy now.
With any luck, Windows Update will now work properly.
Do a Check for Updates, and attempt to install ONLY the oldest update found, What happens?

If it goes in OK, try the rest.
If it fails, post the C:\Windows\windowsupdate.log file