Windows not genuine messages after clone from HDD to SSD

pervigilis · 08 Aug 2015

I have an Acer 8410T running Windows 7 Professional 64 bit and recently replaced the original HDD with a Crucial MX200 250GB 2.5 inch SSD. Having cloned the HDD content to the SSD with Acronis 2015, I started getting "This computer is not running genuine Windows messages from Windows Activation Technologies.

After 2 attempts to solve the problem by contacting Microsoft support through chat, handing control to a Microsoft chat tech, and being assured the problem was solved, I am no further ahead.

Reading Windows 7 forum responses to similar problems, I think I see how I can fix it by updating the Intel Rapid Storage Drivers, but I need to check whether it is the iata_enu.exe download I need for my computer and version of Windows and particular SSD or a different exe.

Here is my MGDIAG report

Windows not genuine messages after clone from HDD to SSD-mgdiagdet.jpg

Thanks for your help.

pervigilis

Layback Bear · 08 Aug 2015

Welcome to the forum pervigilis.

We need this tutorial completed. That will allow are expert to take a look at need information and give guidance.

Windows Genuine and Activation Issue Posting Instructions

pervigilis · 08 Aug 2015

Hi, I already did this earlier but thought the screenshot I put up on the last post would be enough, having seen other posts. So, I think this is what has been asked for:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GM2V2-WR9XH-CTMMW
Windows Product Key Hash: gVO9eJ99XbN6vehAaFU1kNRZSmE=
Windows Product ID: 00371-168-2899905-85945
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3428EA67-B30D-4665-B8E5-44A7FA623E37}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3428EA67-B30D-4665-B8E5-44A7FA623E37}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CTMMW</PKey><PID>00371-168-2899905-85945</PID><PIDType>5</PIDType><SID>S-1-5-21-1104410860-1042050749-883127268</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4810T</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.15</Version><SMBIOSVersion major="2" minor="6"/><Date>20090527000000.000000+000</Date></BIOS><HWID>DD7B3B07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ADCE64D98A72F73</Val><Hash>8BiWLVsiKH7+z9YZC9lvmw685m4=</Hash><Pid>81599-953-9953367-65122</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-168-289990-01-2057-7601.0000-2042015
Installation ID: 001231003725100381309946796324708483291194543505214286
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: CTMMW
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 08/08/2015 15:25:52

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 8:5:2015 21:52
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEAeqgwaTwoNCEub/zR/GVafdRfWPeYl1AaRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACER  		ACER    
  FACP			ACRSYS		ACRPRDCT
  HPET			ACER  		ACER    
  BOOT			ACER  		ACER    
  MCFG			ACER  		ACER    
  DMAR			      		 
  ASF!			ACER  		ACER    
  SLIC			ACRSYS		ACRPRDCT
  SSDT			ACER  		ACER    
  SSDT			ACER  		ACER

Thanks Layback Bear

Pervigilis

NoelDP · 09 Aug 2015

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Det...&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

If that one doesn't want to install - try this one....

This may simply be caused by a bad set of Intel Storage Matrix Technology drivers -

Installing the Intel Drivers
try downloading and installing them from here -
https://downloadcenter.intel.com/Det...&DwnldID=17882

(IATA89ENU.exe)

Once complete, please reboot twice, then post another MGADiag report.

pervigilis · 09 Aug 2015

I have downloaded and installed the Intel Rapid Storage Drivers as recommended and rebooted twice.

Having run MGdiag.exe, I got the attached summary report, which looks good to me, but I was not able to run the Copy feature for the more detailed report. Clicking the button did nothing.

Earlier in my investigation, had a look at the SSD device (CT250MX200SSD1.PK01 Crucial MX200 ) and noted that the Microsoft driver on it was dated 2006. I thought this might have been the problem but, as it hasn't changed, I guess that was not even part of the problem.

Nevertheless, would it be appropriate to make a complaint to Crucial that they give no warning about the need to update or add the Intel Rapid Storage drivers to avoid this problem? It seems to me that a simple instruction to do this in the circumstances would save an awful lot of wasted time and effort on the part of their customers and Windows Gurus.

Please confirm there is no need to run the Copy function on the MGDIAG report or advise how it can be run. The original diagnostic report contained a lot of potentially problematic notes and I have no idea whether they were ALL (a) real issues or (b) if they were, whether they were all associated with and solved by the installation of the Intel Rapid Storage Drivers.

Kind regards
pervigilis

NoelDP · 09 Aug 2015

PLease post the full report, as previously - things HAVE changed dramatically.

pervigilis · 09 Aug 2015

Hi Noel

I would be delighted to provide the full report if you can explain to me how to do that when the copy button function generates no activity. I can some the generated files in the MGDiagToolOutput folder accessible from the License tab on the short report. These are in WinRaR (.cab) files and 4 of them are generated each time the report is run but although I can access these files, the information I can see is not helpful. It looks nothing like the full report.

Any ideas?

Regards
pervigilis

pervigilis · 09 Aug 2015

Meanwhile I am sure the license issue has been resolved because I received 87 Windows important update files which I would not have otherwise received.

pervigilis

NoelDP · 10 Aug 2015

The Copy button simply places the necessary data on the (invisible) Clipboard - ready for pasting into an application (like your response here, or Notepad).

pervigilis · 10 Aug 2015

Oh, sorry, the file content is added below.

I should also mention that since installing the drivers and receiving Windows updates, I have tried to install the updates. Although quite few were installed, some failed. I thought there might have been a shortage of free space on the SSD C drive and removed some files, but, on retry, Windows Update failed to install any of 65 updates which were a mixture of Windows 7 security, Microsoft.NET Framework updates plus Office Updates. The first one that failed was Cumulative Security Update for Inernet Explorer 11.

I tried a clean boot and re-attempt at installing the updates but they don't seem to run.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GM2V2-WR9XH-CTMMW
Windows Product Key Hash: gVO9eJ99XbN6vehAaFU1kNRZSmE=
Windows Product ID: 00371-168-2899905-85945
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3428EA67-B30D-4665-B8E5-44A7FA623E37}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3428EA67-B30D-4665-B8E5-44A7FA623E37}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CTMMW</PKey><PID>00371-168-2899905-85945</PID><PIDType>5</PIDType><SID>S-1-5-21-1104410860-1042050749-883127268</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4810T</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.15</Version><SMBIOSVersion major="2" minor="6"/><Date>20090527000000.000000+000</Date></BIOS><HWID>DD073C07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ADCE64D98A72F73</Val><Hash>8BiWLVsiKH7+z9YZC9lvmw685m4=</Hash><Pid>81599-953-9953367-65122</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-168-289990-01-2057-7601.0000-2042015
Installation ID: 008756802922302640592026069000943010565771924190101174
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CTMMW
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/08/2015 09:25:45

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:9:2015 15:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEAeqgwabQLNCGWLfzR/GVafdRfWPeYl1AaRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACER  		ACER    
  FACP			ACRSYS		ACRPRDCT
  HPET			ACER  		ACER    
  BOOT			ACER  		ACER    
  MCFG			ACER  		ACER    
  DMAR			      		
  ASF!			ACER  		ACER    
  SLIC			ACRSYS		ACRPRDCT
  SSDT			ACER  		ACER    
  SSDT			ACER  		ACER

Thanks for your continued support.
pervigilis