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Windows 7: Windows 7 no longer genuine - error 0x80070005

11 Aug 2015   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Norton is probably the cause of your problems - it has a habit of doing things like this.

I would suggest uninstalling Norton - at least temporarily, until we fix the problem - and running the Norton Removal tool, then reinstalling MSE until we fix things.

Download the Norton Removal Tool from here https://www-secure.symantec.com/nort...=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.
then post another MGADiag report.


My System SpecsSystem Spec
.
11 Aug 2015   #12
mtring

Windows 7 Home Premium x64
 
 

No joy. I uninstalled Norton and completed the remove tool. i also uninstalled the Aeomi Backupper software, which was the last software Installed. I also spent another two hours with MS tech support with no change. The final outcome from them was I need to repair install. But even that threw up an error becasue I have the OS on one disk and the user files on a second. At this point I guess it's a clean reinstall. I have a backup from two days ago so I have all the important files backed up. Here's the latest MSDIAG

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-823HQ-YGCW7-TH484
Windows Product Key Hash: AIqG1mgMAz80LMUia4j5NC/G9RU=
Windows Product ID: 00359-031-8140825-85313
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FFFF08FB-3E41-4722-8CD8-D5500D6421A5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FFFF08FB-3E41-4722-8CD8-D5500D6421A5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TH484</PKey><PID>00359-031-8140825-85313</PID><PIDType>5</PIDType><SID>S-1-5-21-2396036988-76090470-4057550851</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 540      </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20090825000000.000000+000</Date></BIOS><HWID>E7973007018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>AS09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:10:2015 16:00
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAMAAAABAAEAAgAEAAAAAQABAAEAln1omXcWsNs54xrYBoepBqrymogm2L6kncLmaExY

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			082509		APIC1243
  FACP			082509		FACP1243
  HPET			082509		OEMHPET 
  MCFG			082509		OEMMCFG 
  SLIC			DELL  		AS09   
  OEMB			082509		OEMB1243
  GSCI			082509		GMCHSCI 
  SSDT			DpgPmm		CpuPm
My System SpecsSystem Spec
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