Windows 10 upgrade reverts back to Windows 7 Home Premium (previous OS

NoelDP · 13 Aug 2015

Hmmm - You're having Activation/Validation problems?
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x
- in your own thread, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to tell - Hardware

keokat15 · 13 Aug 2015

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {72DE6224-13A0-4345-9739-6FF673535522}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{72DE6224-13A0-4345-9739-6FF673535522}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3186618482-2040748835-983897112</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="7"/><Date>20140804000000.000000+000</Date></BIOS><HWID>04F93807018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1262012
Installation ID: 017002927812915050694690412526013571138413743785506143
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 0
Trusted time: 8/13/2015 11:31:51 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:26:2015 21:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAADAAAAAwABAAEAonYgz/Lytpd23Jh5LeKKm9xE5XDSQ+Lmhls=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 182D
FACP HPQOEM SLIC-MPC
HPET HPQOEM 182D
BOOT HPQOEM 182D
MCFG HPQOEM 182D
WDAT HPQOEM 182D
UEFI HPQOEM 182D
ASF! HPQOEM 182D
SLIC HPQOEM SLIC-MPC
WDRT HPQOEM 182D
FPDT HPQOEM 182D
SSDT HPQOEM 182D
SSDT HPQOEM 182D

Also I have Windows 7 Home Premium and that what it says on the sticker on the bottom of my laptop

NoelDP · 13 Aug 2015

The report indicates no problems at all with activation or validation - so it's not that blocking anything (although I would have expected the install to have backed out at a very early stage if there had been any problems with it).

I see you have Norton installed - this is often the cause of major problems with upgrades.
I would suggest uninstalling it at least temporarily, and installing MSE until the upgrade is done - you can then install it fresh on the new OS. (so do the backups suggested in the link below!)
You'll ned to also run the Norton Removal Tool.
Download the Norton Removal Tool from here https://www-secure.symantec.com/nort...=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.
then install MSE

keokat15 · 13 Aug 2015

@NoelDP-I thought I uninstalled Norton years ago with the same tool. Well it stated that it was removed. I also did the elevated command prompt with the winsock reset. I will try to install Windows 10 again.

Thanks for your help as usual!

NoelDP · 13 Aug 2015

Ah - I misread '360 Total Security' in your specs as being Norton rather than the freebie AV.

I would still uninstall it and install MSE, as AV's are the most common external cause of problems with upgrades. also use any cleanup tool they may have for download, as well.

keokat15 · 13 Aug 2015

@NoelDP-Thanks for the info but now my BITS is not working, it gave me a 2147024894 error stating BITS can't be started.

NoelDP · 13 Aug 2015

Please open an Elevated Command Prompt, and run the following commands:

SC queryex BFE
SC START BITS
SC QC BITS
SC Queryex BITS
SC sdshow BITS
sc qprivs BITS
sc qsidtype BITS

NoelDP · 13 Aug 2015

...and post the results!
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

keokat15 · 14 Aug 2015

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC queryex BFE

SERVICE_NAME: BFE
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1684
FLAGS :

C:\Windows\system32>SC START BITS

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 2 START_PENDING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x7d0
PID : 372
FLAGS :

C:\Windows\system32>SC QC BITS
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Background Intelligent Transfer Service
DEPENDENCIES : RpcSs
: EventSystem
SERVICE_START_NAME : LocalSystem

C:\Windows\system32>SC Queryex BITS

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : -2147024894 (0x80070002)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>SC sdshow BITS

D

A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;
CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S

AU;SAFA;WDWO;;;BA)

C:\Windows\system32>sc qprivs BITS
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: BITS
PRIVILEGES : SeCreateGlobalPrivilege
: SeImpersonatePrivilege
: SeTcbPrivilege
: SeAssignPrimaryTokenPrivilege
: SeIncreaseQuotaPrivilege

C:\Windows\system32>sc qsidtype BITS
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: BITS
SERVICE_SID_TYPE: UNRESTRICTED

C:\Windows\system32>

@NoelDP here are the results of what you asked earlier. Sorry I couldn't respond sooner because I had to work.

Thanks again

NoelDP · 18 Aug 2015

That looks normal to me - I'll do some research and get back to you later.