Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 10 upgrade reverts back to Windows 7 Home Premium (previous OS

13 Aug 2015   #1
keokat15

Windows 7 Home Premium 64 bit
 
 
Windows 10 upgrade reverts back to Windows 7 Home Premium (previous OS

Hello everyone, I've been stuck on trying to upgrade to Windows 10. I am currently using a OEM Windows 7 Home Premium 64 bit, HP Pavilion dv6 laptop.

Problem started when I notified Microsoft that I wanted to upgrade to Windows 10. I upgraded with my wife's laptop first. She also has the same laptop, but its a newer version. Windows 10 installed fine, so I decided to do mine. So I repeated the steps I did when I upgraded my wife's laptop. I clicked on the Windows icon in my task bar. It told me Windows upgrade was ready, so I clicked on continue. I let the update take its course. After 8 hours of seeing the words "working on it" I decided to exit out of the program, thinking something is wrong. I restarted my laptop and clicked on the Windows icon again. This time I did this before I went to bed. When I woke up it still had the words "working on it." So I did some research and I came across a thread that stated to use Windows update. I ran the Windows update and to my surprise Windows 10 was there (it was the only update). I clicked on update and it started to download, so I figured life was good. Windows 10 downloaded and installed. It went through the three phases (Baking up files, installing software and drivers, and then validation)<--if those are not the exact three phases I forgot, but there are three phases-->as soon as the third phase finished it states that something goes wrong and reverts back to Windows 7 Home Premium. So I commence my research, I download every fix it tool known to man and every SUR that all the forums point to. I will post my SFC /scannow file in this thread. So I contact Microsoft and the first technician was helpful, he thought my problem was that my profile was corrupt, so we created a new administrator profile and tried installing the update that way, but still my laptop does the same thing, goes through the update and install then reverts back to original OS. So I research some more because I don't want to wait 2 hrs on the phone to talk to another Microsoft technician. So I do more research. I came across a thread to do a clean boot and turn off WIFI when during the install phase of Windows 10. I did this, but instead of turning of WIFI I cut my router off so there was no Internet period! Laptop still reverted back to original OS. So I did more digging and came across another thread that states to run the update troubleshooter. So I open help in windows and download the update troubleshooter and attached is my result. I have also uploaded my CBS log. Since I got frustrated I decided to give Microsoft another chance, so I waited two hours to talk to a technician. Technician decided to download Windows 10 using the media creation tool. I thought it was going to work. I waited patiently as I saw my Windows 10 software being downloaded. Once it downloaded it started to install, so I was pretty excited. But after the last part of the installation it went to check for updates and about 15 minutes later it stated that windows had a problem and it couldn't upgrade. Please any help would be appreciated. I don't know what else to do at this point.

Thanks for your time to read this post




Attached Images
Windows 10 upgrade reverts back to Windows 7 Home Premium (previous OS-update-troubleshooter.png 
My System SpecsSystem Spec
.
13 Aug 2015   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Did you begin this extravaganza with Windows 7 Home Premium?

Or Windows 7 Home Premium SP 1?

What's an "SUR"?
My System SpecsSystem Spec
13 Aug 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the CheckSUR.log file
(SUR aka SURT aka CheckSUR - the System Update Readiness Tool)
There is no SFC data in your CBS.log - and no errors in the background CBS data. Please post a couple of the latest CBSPersist files.
My System SpecsSystem Spec
.

13 Aug 2015   #4
keokat15

Windows 7 Home Premium 64 bit
 
 

@ignatzatsonic-good question and sorry for not posting that earlier. SP1 was preinstalled. Also my laptop was bought with Windows 7 Home Premium SP1 already installed.

@NoelDP-Thanks for answering ignatzatsonic and also here is another file that "I think" you are asking for. I don't know if you care but I add the CheckSUR.persist.log file. I don't what that is but it looks important.

Thanks for your help as always


Attached Files
File Type: log CheckSUR.log (3.8 KB, 1 views)
File Type: log CheckSUR.persist.log (9.6 KB, 1 views)
My System SpecsSystem Spec
13 Aug 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from the CheckSUR log -
Code:
Summary:
Seconds executed: 425
 Found 6 errors
 Fixed 6 errors
  CBS MUM Missing Total count: 6
  Fixed: CBS MUM Missing.  Total count: 6
  Fixed: CBS Paired File.  Total count: 6
The CheckSUR.Persist.log is interesting - it apparently shows that you've just installed IE11 despite having some errors in the IE10 install.

It's the first time I've seen some of these particular errors fixed - and in quite a clever way, at that! (deleting the problem files and allowing CheckSUR to re-insert them - because CheckSUR accepts the files as being genuine for replacement purposes so refuses to do the proper work it needs to do)
Where did you get that idea from?

SO we now have a clear CheckSUR log -

Please run another SFC /SCANNOW and post the new CBS.log file
My System SpecsSystem Spec
13 Aug 2015   #6
keokat15

Windows 7 Home Premium 64 bit
 
 

@NoelDP- The funny thing was it was a fluke and I can't take credit for that. When I saw those errors I went to the folder where they were located and just deleted them. After researching 80070057 fail it told me to the CheckSUR as stated above. So honestly that was a fluke. I'm running an SFC /scannow and I will post when its finish.
My System SpecsSystem Spec
13 Aug 2015   #7
keokat15

Windows 7 Home Premium 64 bit
 
 

@NoelDP- My CBS file is too large for the forum.
My System SpecsSystem Spec
13 Aug 2015   #8
keokat15

Windows 7 Home Premium 64 bit
 
 

@NoelDP- I was able to make the file a zip file so here is the CBS log.
My System SpecsSystem Spec
13 Aug 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The only errors in the SFC data are these...
Code:
	Line 16539: 2015-08-13 22:46:12, Info                  CSI    0000035c [SR] Repairing 1 components
	Line 16540: 2015-08-13 22:46:12, Info                  CSI    0000035d [SR] Beginning Verify and Repair transaction
	Line 16543: 2015-08-13 22:46:12, Info                  CSI    0000035f [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 16546: 2015-08-13 22:46:12, Info                  CSI    00000361 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
They are 'normal' and don't cause problems - MS will get around to fixing them some day (so they say)

So that means that there's not a lot wrong with the system as such.

Did you check that there were no software compatibility problems before starting the update, by clicking on the notification icon? if there were/are any you must address these first.
My System SpecsSystem Spec
13 Aug 2015   #10
keokat15

Windows 7 Home Premium 64 bit
 
 

@NoelDP-I tried everything. I wanted to reinstall Windows 7 but my key was not valid so I called Microsoft and it because this is an OEM Laptop, but besides that point the only update I have is the Windows 10 and it will not install period. I get these two errors that I just can't figure (C1900101-4000D and 80070057) out even searching online doesn't help. I get the C1900101-4000D when Windows tries to install Windows 10 and it reverts back then the update screen produces this error. When I run the update troubleshooter it fixes everything but can't repair 80070057. Also the weird thing is that my update just updated 32 Microsoft Office components that I don't have on this laptop (weird). Don't know what else to do. Microsoft Techs can't help either! So I'm basically stuck. Any advice would help.
My System SpecsSystem Spec
Reply

 Windows 10 upgrade reverts back to Windows 7 Home Premium (previous OS




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
From Windows 7 Home Premium back to Pro
About three years ago I went from Dell to HP and purchased an extended warranty. I had used Windows Pro with the Dell, but HP told me I had to use Home Premium or void the contract. It dawned me recently that whenever my machine crashes, HP support says to do a clean Windows install (!),...
Installation & Setup
Windows 7 Ultimate trial back to home premium
Hey guys. I have a problem. My good girlfriend was trying windows 7 ultimate and now the trial is expired. How can she get back to normaly? Back to Home premium?
Windows Updates & Activation
Upgrade to Windows 7 home premium or any other
i have windows 7 starter and 2 GB of RAM i am wondering what change will it bring if any when i upgrade to windows 7 home edition or etc? cause i dont want the overall speed to be any slower.. what i mean is if i upgrade to a whole windows version, there'll be more work to do and plus there'll...
General Discussion
Windows 7 Premium Upgrade Back to Vista ?
I have a Windows 7 upgrade on a Vista PC (Dell Inspiron 530) Can I remove the Windows 7 upgrade by taking the PC back to Vista factory settings. The "D" drive with recovery settings seems to be intact. Or will I have to completely reinstall Vista. Thanks for any help. ...
General Discussion
I can't back up my Windows 7 Home Premium
I was trying to backup my OS by using the tutorial method given http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html Every time I clicked the create a system image link, the command prompt appears for a second and then disappears. Nothing was run and no...
Backup and Restore
Windows 7 Home Prem. x 64 reverts to previous settings
Hi all, First post here and not sure if this is the right forum. (crossing fingers)! It seems that the first Monday of the month, my system resets back to the date that MS pushed out IE9 to my PC and installed. This brings back the 'old' desktop and settings. Each time this happens, I...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:12.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App