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Windows 7: Windows seven update issues

17 Aug 2015   #1
Winuser789

Windows 7 Home premium x64
 
 
Windows seven update issues

My pc appears to be running ok except my windows update has started to fail updates.
The system downloads updates automatically and then installs them but they are then failing.
These three updates in particular are failing with an error code 80073701

KB3060716
KB2952664
KB3071756

I have scanned the system for Malware, viruses etc .
I downloaded Win 7 x64 update readiness tool. That ran ok and was successful but I still had update problems.

What are my next steps ?.
I can see a clean install coming here but would prefer not to go there if possible .
Thanks in advance for any help /advice.



My System SpecsSystem Spec
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17 Aug 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to our forum Winuser789.

The first step is to complete this tutorial so our expert can have a look.

Windows Update Posting Instructions
My System SpecsSystem Spec
18 Aug 2015   #3
Winuser789

Windows 7 Home premium x64
 
 

Thanks Layback bear I will work through that and reply.
My System SpecsSystem Spec
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18 Aug 2015   #4
Winuser789

Windows 7 Home premium x64
 
 

Hello Layback Bear.
I ran Surt successfully.
I ran SFC Scan successfully. Scan found some corrupt files but could not repair all of them, could not upload CBS file .
Your limit is 8.MB.my zipped file is 168 MB.
Should I open the CBS log folder and only copy the file for todays run ?
I re ran windows up dates. They failed ,error code 80073701 ,see snip tool jpeg attached.


Attached Thumbnails
Windows seven update issues-recent-update-capture.jpg  
My System SpecsSystem Spec
18 Aug 2015   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

We will just have to wait for Noel to drop by. He will give exact instruction on what to do next.
He is always bust so just hang in there.
My System SpecsSystem Spec
18 Aug 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

'bust' ...'busy'
Please compress the CBS.log file before upload
My System SpecsSystem Spec
18 Aug 2015   #7
AmericanPharaoh

Windows 7 Home Premium 64-bit
 
 

If CBS.zip is too big, can you upload it to https://www.sendspace.com/ and send the link?

However, let Noel help you with all this, he's our specialist for Windows Updates and Activation.

Thank you, for your patience.

John
My System SpecsSystem Spec
18 Aug 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The best fileshare sites I know are DropBox and OneDrive. Unless you are already subscribed to another please use one of those.
My System SpecsSystem Spec
18 Aug 2015   #9
Winuser789

Windows 7 Home premium x64
 
 

Noel I have a drop box account.
I have loaded the zipped CBS file into a folder.
How do I now create a link to invite you to view the file .
Should be simple I know but I have not used drop box for ages and mi memory is letting me down at the moment.
My System SpecsSystem Spec
18 Aug 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I know the feeling!
If you open your Dropbox folder and right-click on a file in it you should be offered the option to create/copy a link (Share it) - make sure that the permissions are such that 'Anyone with the link can open it'
My System SpecsSystem Spec
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