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Windows 7: 0x8004fe21 "This computer is not running genuine Windows"

17 Aug 2015   #1
Techy

Windows 7 Pro x64 / Windows 10 Home x64
 
 
0x8004fe21 "This computer is not running genuine Windows"

I cannot update anything, I always get this error 0x8004fe21, the error messages from WinUpdate vary every time. Thanks, Techy.
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-9XPVR-JH3CH-F4YD8
Windows Product Key Hash: utjG7Lx20/AFT7oaoiyjdBLm3fc=
Windows Product ID: 00371-618-2680183-85222
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {74249E2E-55D0-4DA2-B5C9-5BB0E2F8DBEE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74249E2E-55D0-4DA2-B5C9-5BB0E2F8DBEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F4YD8</PKey><PID>00371-618-2680183-85222</PID><PIDType>5</PIDType><SID>S-1-5-21-2893510819-2405360638-3080076890</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>500-054</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>80.32</Version><SMBIOSVersion major="2" minor="7"/><Date>20130321000000.000000+000</Date></BIOS><HWID>A2AE3707018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-618-268018-01-1033-7601.0000-2252015
Installation ID: 011506932510200152251914842416705571364811720960101575
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: F4YD8
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 8/17/2015 9:03:56 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000003EFFF
Event Time Stamp: 8:14:2015 01:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watadminsvc.exe
Tampered File: %systemroot%\system32\wat\watweb.dll
Tampered File: %systemroot%\system32\wat\npwatweb.dll
Tampered File: %systemroot%\system32\wat\watux.exe
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
Tampered File: %systemroot%\system32\drivers\spldr.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAACAAAAAgABAAEAln2snE5tjhiaXK4pQr+2SjlT6ruaSbDe

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  DBGP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  FPDT            HPQOEM        SLIC-CPC
  MSDM            HPQOEM        SLIC-CPC
  SSDT            AMD        ANNAPURN
  SSDT            AMD        ANNAPURN
  CRAT            AMD        ANNAPURN



My System SpecsSystem Spec
.
17 Aug 2015   #2
Techy

Windows 7 Pro x64 / Windows 10 Home x64
 
 

EDIT: Should I Restore to Earliest Restore point?
Okay, ran CHKDSK C: /R and SFC /SCANNOW.
Here are the reports and CBS.log...
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-9XPVR-JH3CH-F4YD8
Windows Product Key Hash: utjG7Lx20/AFT7oaoiyjdBLm3fc=
Windows Product ID: 00371-618-2680183-85222
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {74249E2E-55D0-4DA2-B5C9-5BB0E2F8DBEE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74249E2E-55D0-4DA2-B5C9-5BB0E2F8DBEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F4YD8</PKey><PID>00371-618-2680183-85222</PID><PIDType>5</PIDType><SID>S-1-5-21-2893510819-2405360638-3080076890</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>500-054</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>80.32</Version><SMBIOSVersion major="2" minor="7"/><Date>20130321000000.000000+000</Date></BIOS><HWID>A2AE3707018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-618-268018-01-1033-7601.0000-2292015
Installation ID: 011506932510200152251914842416705571364811720960101575
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: F4YD8
License Status: Initial grace period
Time remaining: 40320 minute(s) (28 day(s))
Remaining Windows rearm count: 2
Trusted time: 8/17/2015 11:17:47 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000003EFFF
Event Time Stamp: 8:14:2015 01:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watadminsvc.exe
Tampered File: %systemroot%\system32\wat\watweb.dll
Tampered File: %systemroot%\system32\wat\npwatweb.dll
Tampered File: %systemroot%\system32\wat\watux.exe
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
Tampered File: %systemroot%\system32\drivers\spldr.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAACAAAAAgABAAEAln2snE5tjhiaXK4pQr+2SjlT6ruaSbDe

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  DBGP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  FPDT            HPQOEM        SLIC-CPC
  MSDM            HPQOEM        SLIC-CPC
  SSDT            AMD        ANNAPURN
  SSDT            AMD        ANNAPURN
  CRAT            AMD        ANNAPURN
CBS.log Download
My System SpecsSystem Spec
18 Aug 2015   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Well I notice the system is not activated and you have a lot of Tampered files. Some of those tampered files are (wat), not good.

I don't know how to fix this problem so we will have to wait for Noel are expert to drop by.

**He is very busy so just hang in there.*

While we are waiting check and see if you have KB971033 installed.

Just because I was curious I did a little research on your anti virus program.

Just researching the Chinese company that makes the anti virus
( Qihu 360 Software Co. Limited)

Quote:
360 Total Security
I got more bad cookies in a few minutes than I would normally get in a month. Not a good sign in my opinion.
My System SpecsSystem Spec
.

18 Aug 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Welcome Techy - I got your note in from the MS forums, so we'll work on it here, where it's a little easier

Surprisingly, the SFC scan is clear.
KB971033 is already installed - but not very happy

I think the problem here is one of file registrations - the trick is knowing which file?

Let's take the easy route, and go for the blanket solution...
Open an elevated Command Prompt, and run the following commands, then reboot and run another MGADiag report.

Code:
net stop wuauserv  
regsvr32 wuapi.dll /s  
regsvr32 wups.dll /s  
regsvr32 wuaueng.dll /s  
regsvr32 wucltui.dll /s  
regsvr32 wuweb.dll /s  
regsvr32 msxml.dll /s  
regsvr32 msxml2.dll /s  
regsvr32 msxml3.dll /s  
regsvr32 urlmon.dll /s  
regsvr32 softpub.dll /s  
regsvr32 initpki.dll /s  
regsvr32 mssip32.dll /s  
regsvr32 wintrust.dll /s  
regsvr32 dssenh.dll /s  
regsvr32 rsaenh.dll /s  
regsvr32 gpkcsp.dll /s  
regsvr32 sccbase.dll /s  
regsvr32 slbcsp.dll /s  
regsvr32 cryptdlg.dll /s  
regsvr32 jscript.dll /s 
net start wuauserv  
  
.
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
18 Aug 2015   #5
Techy

Windows 7 Pro x64 / Windows 10 Home x64
 
 

EDIT: One more thing, I upgraded from Home Premium to Professional with Anytime Upgrade. If you did not know.
Okay, ran all the commands and rebooted. Here's MGA. I noticed the Verification is 0, not error.
Diagnostic Report (1.9.0027.0):
Code:
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-9XPVR-JH3CH-F4YD8
Windows Product Key Hash: utjG7Lx20/AFT7oaoiyjdBLm3fc=
Windows Product ID: 00371-618-2680183-85222
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {74249E2E-55D0-4DA2-B5C9-5BB0E2F8DBEE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74249E2E-55D0-4DA2-B5C9-5BB0E2F8DBEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F4YD8</PKey><PID>00371-618-2680183-85222</PID><PIDType>5</PIDType><SID>S-1-5-21-2893510819-2405360638-3080076890</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>500-054</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>80.32</Version><SMBIOSVersion major="2" minor="7"/><Date>20130321000000.000000+000</Date></BIOS><HWID>A2AE3707018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-618-268018-01-1033-7601.0000-2292015
Installation ID: 011506932510200152251914842416705571364811720960101575
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: F4YD8
License Status: Initial grace period
Time remaining: 39720 minute(s) (27 day(s))
Remaining Windows rearm count: 2
Trusted time: 8/18/2015 8:21:54 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:14:2015 01:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAACAAAAAgABAAEAln2snE5tjhiaXK4pQr+2SjlT6ruaSbDe

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  DBGP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  FPDT            HPQOEM        SLIC-CPC
  MSDM            HPQOEM        SLIC-CPC
  SSDT            AMD        ANNAPURN
  SSDT            AMD        ANNAPURN
  CRAT            AMD        ANNAPURN
My System SpecsSystem Spec
18 Aug 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The good news is that the problem has gone away
BUT - your system is not activated yet, so you need to attempt that.

Try Internet Activation - if it works, post a new MGADiag report so we can check it
If it fails, then you'll have to use telephone Activation and probably speak to an operator....

telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
My System SpecsSystem Spec
18 Aug 2015   #7
Techy

Windows 7 Pro x64 / Windows 10 Home x64
 
 

Okay, activated. It was successful Online Activation.
Diagnostic Report (1.9.0027.0):
Code:
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-9XPVR-JH3CH-F4YD8
Windows Product Key Hash: utjG7Lx20/AFT7oaoiyjdBLm3fc=
Windows Product ID: 00371-618-2680183-85222
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {74249E2E-55D0-4DA2-B5C9-5BB0E2F8DBEE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{74249E2E-55D0-4DA2-B5C9-5BB0E2F8DBEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F4YD8</PKey><PID>00371-618-2680183-85222</PID><PIDType>5</PIDType><SID>S-1-5-21-2893510819-2405360638-3080076890</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>500-054</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>80.32</Version><SMBIOSVersion major="2" minor="7"/><Date>20130321000000.000000+000</Date></BIOS><HWID>A2AE3707018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-618-268018-01-1033-7601.0000-2292015
Installation ID: 011506932510200152251914842416705571364811720960101575
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: F4YD8
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 8/18/2015 9:26:35 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:14:2015 01:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAACAAAAAgABAAEAln2snE5tjhiaXK4pQr+2SjlT6ruaSbDe

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  DBGP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  FPDT            HPQOEM        SLIC-CPC
  MSDM            HPQOEM        SLIC-CPC
  SSDT            AMD        ANNAPURN
  SSDT            AMD        ANNAPURN
  CRAT            AMD        ANNAPURN
My System SpecsSystem Spec
18 Aug 2015   #8
Techy

Windows 7 Pro x64 / Windows 10 Home x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Well I notice the system is not activated and you have a lot of Tampered files. Some of those tampered files are (wat), not good.

I don't know how to fix this problem so we will have to wait for Noel are expert to drop by.

**He is very busy so just hang in there.*

While we are waiting check and see if you have KB971033 installed.

Just because I was curious I did a little research on your anti virus program.

Just researching the Chinese company that makes the anti virus
( Qihu 360 Software Co. Limited)

Quote:
360 Total Security
I got more bad cookies in a few minutes than I would normally get in a month. Not a good sign in my opinion.
I do in fact have KB971033 installed. Should I remove it?
My System SpecsSystem Spec
18 Aug 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Remove KB971033? - you can if you want - but I'd leave it there.
There are only two reasons really for removing it (unless you're paranoid)...
1) You have a counterfeit install of Windows
or
2) The computer is not connected to the internet for periods of more than 90 days.

When installed, it checks the licensing status of the OS at periods of up to 90 days and may download updated definitions to do so - if it finds any problems it brings up the notifications. It's that which alerted you to this problem, which almost certainly also stopped Windows Update functioning in any meaningful way.
My System SpecsSystem Spec
18 Aug 2015   #10
Techy

Windows 7 Pro x64 / Windows 10 Home x64
 
 

UPDATE: Updates is now installing! Not marking as solved for a few days or so.
My System SpecsSystem Spec
Reply

 0x8004fe21 "This computer is not running genuine Windows"




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