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Windows 7: Genuine ID

19 Aug 2015   #1
no1yak

Windows Pro x64
 
 
Genuine ID

Having upgrade from Win 7 pro to 10 and win 10 being activated since the 29th July, I decided to revert back to 7. Having removed the Windows.old from my drive I had to do a clean install. That's when the trouble started. I installed win 7 pro and tried to activate it, only to be told that my product number was blocked.

I have in front of me the boxed Windows 7 pro, bought a good few years ago with the legit product number.
So I contacted Microsoft only to be told that my product number was counterfeit. At no time was my copy anything other than genuine. In the system page it was always shown as a genuine Microsoft product.

So it looks like Microsoft has screwed me over. Just to be clear this Win 7 was purchased from a reputable dealer, no ebay or second rate sites.
So I'm snookered, I either stay with 10 or buy another copy of Win pro.


My System SpecsSystem Spec
.
19 Aug 2015   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Did MS tell you that your Win 7 key was outright counterfeit---which would mean that it was never legit, even months ago before you even considered Windows 10?

Or did they tell you that the Windows 7 key was simply blocked for an unknown reason? Or no longer valid although it may have been at one time?

I assume you talked to a human being? Did that one human make the decision on his own? I'm wondering if you'd have got a different result if you had lucked out and got someone else on the phone.

This is one of the things that keeps me reticent about Windows 10.

Too late now, but I wonder if an image restoration of your Windows 7 installation would have necessarily been successful.
My System SpecsSystem Spec
19 Aug 2015   #3
no1yak

Windows Pro x64
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
Did MS tell you that your Win 7 key was outright --which would mean that it was never legit, even months ago before you even considered Windows 10?

Or did they tell you that the Windows 7 key was simply blocked for an unknown reason? Or no longer valid although it may have been at one time?

I assume you talked to a human being? Did that one human make the decision on his own? I'm wondering if you'd have got a different result if you had lucked out and got someone else on the phone.

This is one of the things that keeps me reticent about Windows 10.

Too late now, but I wonder if an image restoration of your Windows 7 installation would have necessarily been successful.
He told me that my product number was blocked because it was counterfeit. Which, considering that I have reinstalled Win 7 many times in the past and had no trouble in activating the product leeds me to believe that MS doesn't want you to revert back to win 7.
My System SpecsSystem Spec
.

19 Aug 2015   #4
shadow2201

Microsoft Windows 10 Professional 64-bit
 
 

Quote   Quote: Originally Posted by no1yak View Post
Quote   Quote: Originally Posted by ignatzatsonic View Post
Did MS tell you that your Win 7 key was outright --which would mean that it was never legit, even months ago before you even considered Windows 10?

Or did they tell you that the Windows 7 key was simply blocked for an unknown reason? Or no longer valid although it may have been at one time?

I assume you talked to a human being? Did that one human make the decision on his own? I'm wondering if you'd have got a different result if you had lucked out and got someone else on the phone.

This is one of the things that keeps me reticent about Windows 10.

Too late now, but I wonder if an image restoration of your Windows 7 installation would have necessarily been successful.
He told me that my product number was blocked because it was counterfeit. Which, considering that I have reinstalled Win 7 many times in the past and had no trouble in activating the product leeds me to believe that MS doesn't want you to revert back to win 7.
I highly doubt they're lying to you so you don't go back to Windows 7. You paid for Windows 7, and didn't pay for 10, why would they care? They have your money already. Did you try calling back and getting someone else to try and verify your product key? Who is this "reputable" dealer you bought it from? Was it a chain store? A friend?
My System SpecsSystem Spec
19 Aug 2015   #5
no1yak

Windows Pro x64
 
 

Quote   Quote: Originally Posted by shadow2201 View Post
Quote   Quote: Originally Posted by no1yak View Post
Quote   Quote: Originally Posted by ignatzatsonic View Post
Did MS tell you that your Win 7 key was outright --which would mean that it was never legit, even months ago before you even considered Windows 10?

Or did they tell you that the Windows 7 key was simply blocked for an unknown reason? Or no longer valid although it may have been at one time?

I assume you talked to a human being? Did that one human make the decision on his own? I'm wondering if you'd have got a different result if you had lucked out and got someone else on the phone.

This is one of the things that keeps me reticent about Windows 10.

Too late now, but I wonder if an image restoration of your Windows 7 installation would have necessarily been successful.
He told me that my product number was blocked because it was counterfeit. Which, considering that I have reinstalled Win 7 many times in the past and had no trouble in activating the product leeds me to believe that MS doesn't want you to revert back to win 7.
I highly doubt they're lying to you so you don't go back to Windows 7. You paid for Windows 7, and didn't pay for 10, why would they care? They have your money already. Did you try calling back and getting someone else to try and verify your product key? Who is this "reputable" dealer you bought it from? Was it a chain store? A friend?
The dealer was Scan International a highly reputable dealer here in the UK. My question is, if this product number is not genuine then why have I had no problems activating Win 7 in the past. Also Win 10 is also activated and no problems with that.
I made this point to the guy at Microsoft and guess what - he couldn't answer that. He said to buy another license.
My System SpecsSystem Spec
19 Aug 2015   #6
shadow2201

Microsoft Windows 10 Professional 64-bit
 
 

Quote   Quote: Originally Posted by no1yak View Post
Quote   Quote: Originally Posted by shadow2201 View Post
Quote   Quote: Originally Posted by no1yak View Post

He told me that my product number was blocked because it was counterfeit. Which, considering that I have reinstalled Win 7 many times in the past and had no trouble in activating the product leeds me to believe that MS doesn't want you to revert back to win 7.
I highly doubt they're lying to you so you don't go back to Windows 7. You paid for Windows 7, and didn't pay for 10, why would they care? They have your money already. Did you try calling back and getting someone else to try and verify your product key? Who is this "reputable" dealer you bought it from? Was it a chain store? A friend?
The dealer was Scan International a highly reputable dealer here in the UK. My question is, if this product number is not genuine then why have I had no problems activating Win 7 in the past. Also Win 10 is also activated and no problems with that.
I made this point to the guy at Microsoft and guess what - he couldn't answer that. He said to buy another license.
Again, I would try calling back a couple times to see if you can get someone else. If they all say the same thing then maybe something fishy is going on, but I would try again before I got too upset. If they keep giving you the run around, then get angry lol!
My System SpecsSystem Spec
19 Aug 2015   #7
no1yak

Windows Pro x64
 
 

Quote   Quote: Originally Posted by shadow2201 View Post
Quote   Quote: Originally Posted by no1yak View Post
Quote   Quote: Originally Posted by shadow2201 View Post

I highly doubt they're lying to you so you don't go back to Windows 7. You paid for Windows 7, and didn't pay for 10, why would they care? They have your money already. Did you try calling back and getting someone else to try and verify your product key? Who is this "reputable" dealer you bought it from? Was it a chain store? A friend?
The dealer was Scan International a highly reputable dealer here in the UK. My question is, if this product number is not genuine then why have I had no problems activating Win 7 in the past. Also Win 10 is also activated and no problems with that.
I made this point to the guy at Microsoft and guess what - he couldn't answer that. He said to buy another license.
Again, I would try calling back a couple times to see if you can get someone else. If they all say the same thing then maybe something fishy is going on, but I would try again before I got too upset. If they keep giving you the run around, then get angry lol!
Thanks for your replies, I'm not really surprised at the lack of help from Microsoft, but I have no intentions of buying another copy of 7. It appears that they do not want you to revert back to your previous OS and in my case are making as difficult as possible. I will contact them again and explain the problem, if the outcome is the same then I'll have to stay with 10.
My System SpecsSystem Spec
20 Aug 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

Windows Genuine and Activation Issue Posting Instructions

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
https://www.microsoft.com/en-gb/howt...spx#PCPurchase
My System SpecsSystem Spec
21 Aug 2015   #9
no1yak

Windows Pro x64
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-H4DP3-BK888-QX73C
Windows Product Key Hash: 8GVfyYTtFeHH7ut7nJ4f3Hgdz3w=
Windows Product ID: 00371-177-1957715-85966
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {2FA5929B-C3EF-4C83-89FF-D2834C923465}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2FA5929B-C3EF-4C83-89FF-D2834C923465}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QX73C</PKey><PID>00371-177-1957715-85966</PID><PIDType>5</PIDType><SID>S-1-5-21-3506114800-3230821376-3354950691</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2304</Version><SMBIOSVersion major="2" minor="8"/><Date>20150226000000.000000+000</Date></BIOS><HWID>E0023A07018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-195771-00-2057-7601.0000-2312015
Installation ID: 017965860466865752403423290032262505379170320423088890
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: QX73C
License Status: Initial grace period
Time remaining: 40620 minute(s) (28 day(s))
Remaining Windows rearm count: 3
Trusted time: 21/08/2015 11:35:53

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAhFHMOi43RtSsDtwCIrIaJsJiPHTI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
UEFI ALASKA A M I


Hope this helps. Win Pro 7 English DVD FQC-001333 Date 07/09/2009
My System SpecsSystem Spec
21 Aug 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The DVD reference you give is for an RTM disk, I believe - the installed OS is at SP1 level.

Your best bet is to attempt telephone activation and speak to an operator.
The installed Key is a Retail Key (and I use Scan myself for some stuff - so I know they are reputable) - there is the possibility that you've misread a character from the Proof of License card, or that the Key you have is one which isn't valid for installing on SP1 (MS changed the algorithm for SP1, and this invalidated a number of Keys, although they still work for RTM installs)

Until the machine goes out of grace, I can't tell you much more than that - although it may help if you install KB971033 and post the MGADiag again, I suspect it will tell us nothing new yet.

When you speak to the operator - ask these questions if they tell you it's blocked, still

1) When was it blocked?
2) Why was it blocked? - too many activations?/Abuse?/multiple machines?
3) what type of block is it? (There are at least three different types)
4) what type of Key is it? (upgrade or Full? - although your packaging should state this!)

If you have the relevant paperwork - receipts, case, POL card, etc, ask if they will issue a new Key.


telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
My System SpecsSystem Spec
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