Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows UpdateProblem

21 Aug 2015   #11
mtebaldi

Windows 7 Home Premium 32bit
 
 

I miss spoke the time frame about this problem specifically. It didn't start out to be the windows update problem. The original problem that 6 months the boot-up process stopped at the windows starting screen with the window logo. I saw that the HDD light would shut off at the same time. Telling me that the HDD had stopped. Ran Chkdsk and there were bad sectors that couldn't be fixed. But there were times when boot-up completed and as long as I didn't have to reboot system ran fine. Went on to this forum and may have started a thread concerning the problem was given some test but the test wouldn't run as specified. Short story I reimaged in my HDD in June and all was good until July when I couldn't get or check for updates. So now you know the real story!!!




Attached Files
File Type: log WindowsUpdate.log (1.24 MB, 1 views)
My System SpecsSystem Spec
.
22 Aug 2015   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah!
In that case...
Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

Also...
Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.
My System SpecsSystem Spec
22 Aug 2015   #13
mtebaldi

Windows 7 Home Premium 32bit
 
 

Here are the requested files.


Attached Files
File Type: txt FSS.txt (2.9 KB, 4 views)
File Type: zip Sys.zip (5.4 KB, 4 views)
File Type: zip APPEVT.zip (5.3 KB, 1 views)
My System SpecsSystem Spec
.

26 Aug 2015   #14
mtebaldi

Windows 7 Home Premium 32bit
 
 

Hey Noel thanks for responding here are the updates you asked for in the reply above
My System SpecsSystem Spec
26 Aug 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that - missed the response initially.
I'll get back to you later o the event logs (Farbar indicates a problem with the wuauserv service, but not a cause)
My System SpecsSystem Spec
27 Aug 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Unfrotunately the event logs only contained a single item each.
Please try again, following the instructions closely.
My System SpecsSystem Spec
27 Aug 2015   #17
mtebaldi

Windows 7 Home Premium 32bit
 
 

Noel unfortunately when i select File to save windows logs the is no SAVE action to use. I attached a screen capture of this. But I did get them both save using "Save selected Events" in event viewer. let me know if the information satisfies your requirements. Thank you again for helping me with this issue


Attached Thumbnails
Windows UpdateProblem-eventscreen-capture.png  
Attached Files
File Type: zip Appevt.zip (1.84 MB, 2 views)
File Type: zip System.zip (1.73 MB, 1 views)
My System SpecsSystem Spec
28 Aug 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's better

You ran CHKDSK on 12th August - and it found rather a lot of errors. Please run another one now, and we'll see if it caught all of them (and hopefully this time get the final summary reported)
Post the new Applications event log once complete.
My System SpecsSystem Spec
Reply

 Windows UpdateProblem




Thread Tools Search this Thread
Search this Thread:

Advanced Search



Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App