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Windows 7: Windows UpdateProblem

19 Aug 2015   #1
mtebaldi

Windows 7 Home Premium 32bit
 
 
Windows UpdateProblem

Hi All,

Well I just formatted and re-imaged my WDC Black Cavier 1tb HDD and all was going good updating security updates. Then for some reason i get and 0x80070005 restarting my system from a security update install. Have tried System Restore & System Repair. Checked services settngs tried to start windows update but gave me same error. I was able to access windows update but it took 3 to 4 minutes and when it did there was a X by the windows update header and it was RED. Could not view update history. Any help on this is appreciated
Attached Images


My System SpecsSystem Spec
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20 Aug 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
20 Aug 2015   #3
mtebaldi

Windows 7 Home Premium 32bit
 
 

Followed instructions Windows Update Posting Instructions. Initiated SURT download this is the error I received. SURT download never completed. attached PNG of error


Attached Images
Windows UpdateProblem-surt-install-error.png 
My System SpecsSystem Spec
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20 Aug 2015   #4
mtebaldi

Windows 7 Home Premium 32bit
 
 

Here is my windows update log file


Attached Files
File Type: log WindowsUpdate.log (1.24 MB, 0 views)
My System SpecsSystem Spec
20 Aug 2015   #5
mtebaldi

Windows 7 Home Premium 32bit
 
 

CBS.LOG file attached


Attached Files
File Type: txt FSS.txt (2.9 KB, 3 views)
My System SpecsSystem Spec
20 Aug 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the SFC error data...
Code:
	Line 10983: 2015-08-20 11:16:41, Info                  CSI    00000215 [SR] Repairing 6 components
	Line 10984: 2015-08-20 11:16:41, Info                  CSI    00000216 [SR] Beginning Verify and Repair transaction
	Line 10985: 2015-08-20 11:16:41, Info                  CSI    00000217 [SR] Cannot verify component files for Microsoft-Windows-KernelStreaming-Video-Capture-Plug-Ins, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
	Line 10986: 2015-08-20 11:16:41, Info                  CSI    00000218 [SR] Cannot verify component files for Microsoft-Windows-Kernel-CSD, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
	Line 10987: 2015-08-20 11:16:41, Info                  CSI    00000219 [SR] Cannot verify component files for Microsoft-Windows-isoburn, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
	Line 10988: 2015-08-20 11:16:41, Info                  CSI    0000021a [SR] Cannot verify component files for Microsoft-Windows-iTVData, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
We need the CheckSUR date as well...
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
20 Aug 2015   #7
mtebaldi

Windows 7 Home Premium 32bit
 
 

Followed tour instructions to download CheckSUR as you mention in your last reply. This is the error I received while installing on my PC.


Attached Thumbnails
Windows UpdateProblem-surt-error.png  
My System SpecsSystem Spec
21 Aug 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

what AV is currently installed - what other AV's have EVER been installed on this machine?
My System SpecsSystem Spec
21 Aug 2015   #9
mtebaldi

Windows 7 Home Premium 32bit
 
 

By AV I assume you mean Anti Virus it is Norton the only AV I use since I built this PC 5 yrs ago. I never had issues like this until 6 or 8 months ago.
My System SpecsSystem Spec
21 Aug 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Aaah! the beloved Norton! -
I hate to tell you this, but the chances are that all your problems are due to Norton!
Having said that - why did you wait 6-8 months to attempt to repair a problem?
This is likely to make what should have been a simple problem something like an iceberg....

I need to see your C:\windows\windowsupdate.log file.
My System SpecsSystem Spec
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 Windows UpdateProblem




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