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Windows 7: Can't use windows update - Where can I find optional updates?

23 Aug 2015   #1
klear6

Windows 7 Home Premium x32
 
 
Can't use windows update - Where can I find optional updates?

Due to a problem with BITS I cannot currently download updates using Windows Update. I can download them manually and install them from the Microsoft website. Unfortunately I can only find the required updates but not any of the optional ones. Does anyone know where I can find these? Even if I search for the update number the search comes back empty. Also, if you would like to help with the BITS problem please look at my profile to find the other thread.


My System SpecsSystem Spec
.
23 Aug 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Let's fix BITS instead.

Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.
My System SpecsSystem Spec
23 Aug 2015   #3
klear6

Windows 7 Home Premium x32
 
 

Farbar Service Scanner Version: 26-07-2015
Ran by klear6 (administrator) on 23-08-2015 at 02:32:02
Running from "C:\Users\klear6\Downloads\From Maxthon\Windows Updates"
Microsoft Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed


**** End of log ****



Also I think something is wrong with my permissions. I keep having to take ownership of folders to be able to run the applications inside of them. Is there a way to reset the permissions? This may be a completely separate problem but it is quite annoying.
My System SpecsSystem Spec
.

23 Aug 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This all sounds very much like malware -
Please download and install Malwarebytes Anti-malware (free version) from Malwarebytes | Free Anti-Malware Detection & Removal Software - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds
post back with the results -
Also - what Anti-Virus is installed? Avast? - what other AV was previously installed?
My System SpecsSystem Spec
23 Aug 2015   #5
klear6

Windows 7 Home Premium x32
 
 

I have run malware bytes; it did not solve the problem. I am using Avast - the computer came with McAffee but I uninstalled it.
My System SpecsSystem Spec
23 Aug 2015   #6
klear6

Windows 7 Home Premium x32
 
 

I forgot to mention that at one time I had Panda Antivirus
My System SpecsSystem Spec
23 Aug 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

We need to run the uninstall cleanup tools for both McAfee and Panda...

Download the McAfee removal tool from:

http://download.mcafee.com/products/...tches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.

Now run the Panda Removal tool from the link here...
Panda Antivirus Uninstaller Download
Download the tool, run it and then reboot.
Once rebooted, open an Elevated COmmand Prompt, and run the following commands.

NETSH WINSOCK RESET
NETSH WINHTTP RESET


reboot again, and try windows update.
My System SpecsSystem Spec
23 Aug 2015   #8
klear6

Windows 7 Home Premium x32
 
 

Is there a removal tool for AVG? I may have had the antivirus installed at some time. I still use the tune-up program from AVG too if that it relevant. I am downloading the uninstallers you suggested right now.
My System SpecsSystem Spec
23 Aug 2015   #9
klear6

Windows 7 Home Premium x32
 
 

When I run the McAffee removal tool it says some or all files could not be removed and that it is an incomplete uninstallation.
My System SpecsSystem Spec
24 Aug 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

AVG's tune-up tool is the same as any other registry cleaner - dangerous!
Their removal tool(s) is here...
AVG | Download tools and utilities

McAfee... Reboot and run the tool again. see if it works this time.
My System SpecsSystem Spec
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