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Windows 7: Windows Update Hangs at "Checking for Updates"

27 Aug 2015   #11
Shelli

Windows 7 Home Premium 64bit
 
 

I simply ran CheckSUR on the 23rd, before I even logged into sevenforums. I attempted to troubleshoot the problem myself for several days before I realized I needed help beyond my own knowledge. I've attached the log from today's new run.




Attached Files
File Type: zip CheckSUR.zip (1.2 KB, 3 views)
My System SpecsSystem Spec
.
27 Aug 2015   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The new log shows that all the previous errors have been repaired.
Does windows update work any better now?
My System SpecsSystem Spec
27 Aug 2015   #13
Shelli

Windows 7 Home Premium 64bit
 
 

No, it still hangs on "Checking for Updates".
My System SpecsSystem Spec
.

27 Aug 2015   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ok. Please repeat the full posting instructions and we'll hopefully see what's changed.
My System SpecsSystem Spec
27 Aug 2015   #15
Shelli

Windows 7 Home Premium 64bit
 
 

As before, Windows Update hangs at "Checking for Updates." I ran the Windows Update Diagnostic Tool (https://support.microsoft.com/en-us/kb/971058) and it returned the same error, 0x80070490. I have attached the newly generated logs.


Attached Files
File Type: zip Logs.zip (654.0 KB, 1 views)
My System SpecsSystem Spec
28 Aug 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's what's probably blocking things...
Code:
2015-08-19 02:52:01, Info                  CBS    EvaluateApplicability, package: Microsoft-Windows-EmbeddedSDP-wrapper~31bf3856ad364e35~amd64~~6.1.7601.17514, Package applicability: Absent.
2015-08-19 02:52:01, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
2015-08-19 02:52:01, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-19 02:52:01, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-19 02:52:01, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-19 02:52:01, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-19 02:52:01, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
I'll post a fix protocol later...
My System SpecsSystem Spec
28 Aug 2015   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Open an Elevated Command Prompt, and run the following command

dism /online /remove-package /packagename:Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.1.17514

WAIT until it's completed, then reboot, and try again.

(That command is all one line! - use copy/paste to avoid errors)
My System SpecsSystem Spec
28 Aug 2015   #18
Shelli

Windows 7 Home Premium 64bit
 
 

After running the command, I received the following error (I copied the contents of the command window):
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>dism /online /remove-package /packagename:Package_for_KB9769
33~31bf3856ad364e35~amd64~~6.1.1.17514

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

An error occurred trying to open - Package_for_KB976933~31bf3856ad364e35~amd64~~
6.1.1.17514

Error: 0x800f0805
The specified package is not valid Windows package.

Error: 0x800f0805

The specified package is not valid Windows package.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

----

I have attached the DISM log.


Attached Files
File Type: zip dism.zip (43.1 KB, 1 views)
My System SpecsSystem Spec
28 Aug 2015   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK
Let's see what the permissions are for the relevant files...
Open an Elevated Command Prompt, and run the following commands

ICACLS C:\Windows\servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.1.17514.cat
ICACLS C:\Windows\servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.1.17514.mum

post the results.
My System SpecsSystem Spec
28 Aug 2015   #20
Shelli

Windows 7 Home Premium 64bit
 
 

These are the results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\Package_for_KB976933~31
bf3856ad364e35~amd64~~6.1.1.17514.cat
C:\Windows\servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.1
.17514.cat: The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 files

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\Package_for_KB976933~31
bf3856ad364e35~amd64~~6.1.1.17514.mum
C:\Windows\servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.1
.17514.mum: The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 files

C:\Windows\system32>
My System SpecsSystem Spec
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