Upgrade to Windows 10 Home Failed

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  1. Posts : 8
    Windows 7 Home Premium 64bit
       #1

    Upgrade to Windows 10 Home Failed


    Hallo all.

    I`m using Dell Inspiron N7010 with OEM Windows 7, 64 bit. When I tray to upgrade it to win 10 it gives me this error code, please see added jpg. All other update work fine.
    I add update error jpg, and CBS file.
    Can someone help me please!
    Attached Thumbnails Attached Thumbnails Upgrade to Windows 10 Home Failed-c0000022.jpg  
      My Computer


  2. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #2

    Hi.

    Can someone help me please with this problem. I tray to use also fix tool but don`t help me .
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    Let's check something first...
    Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

    Windows Genuine and Activation Issue Posting Instructions

    Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    https://www.microsoft.com/en-gb/howt...spx#PCPurchase
      My Computer


  4. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Hi, all.

    There is my MGAdiag. reporte.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {62B8F72E-8141-4D70-B3F5-6D0449552024}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150722-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{62B8F72E-8141-4D70-B3F5-6D0449552024}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-265499047-478977526-1749991298</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N7010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>06E83A07018400FC</HWID><UserLCID>0426</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-0732011
    Installation ID: 009210531122230964117350257352934363611345991493749394
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 2015.09.03. 22:50:12

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:17:2015 20:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GFqpvIm/A90dJQHYj1sLH5aiDwEB1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PTLTD APIC
    FACP INTEL CRESTLNE
    HPET INTEL CRESTLNE
    BOOT PTLTD $SBFTBL$
    MCFG INTEL CRESTLNE
    SPCR PTLTD $UCRTBL$
    SLIC DELL QA09
    OSFR DELL DELL
    ASF! CETP CETP
    SSDT PmRef CpuPm


      My Computer


  5. Posts : 99
    Windows 7 pro x64 (or win 10 pro)
       #5

    I wouldn't sweat it, win 10 is a bit shit tbh. I downgraded from 10 to 7 and it failed so i was forced the format and reinstall
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    That doesn't show the error I was expecting to see - let's see if we can find it elsewhere...

    Please open Event Viewer
    In the left pane, navigate to the Windows Logs
    right-click on Applications and select 'Save all events as...' save as Apps.evtx
    repeat for the System logs - save as Sys.evtx
    Compress both files, and attach to your reply.
      My Computer


  7. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Maybe I need to tray run WinFix or UpdateDiagnostic, to see, maybe is some oter error?
    Upgrade to Windows 10 Home Failed Attached Files
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    Please don't run any other tools unless specifically asked to - they can confuse the issue.

    I'll have to look at these files tomorrow (time for bed now!)
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    BitDefender appears to be causing a lot of problems in the registry - I would suggest uninstalling it (it's also very likely massively out of date!)
    A number of Dell services are causing problems - you should uninstall any you are not actively using.

    Once you've uninstalled BitDefender, run their cleanup tool - http://www.bitdefender.co.uk/support...ender-333.html then install MSE at least on a temporary basis.
      My Computer


  10. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Ok, I tray in evening at the moment working and then post results.
      My Computer


 
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