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Windows 7: Cannot update to IE11 Error code 9c57

30 Aug 2015   #1
kikki109

Windows 7 Home Premium 64-bit SP 1
 
 
Cannot update to IE11 Error code 9c57

Hi all,

I have been trying to update IE 11 with 0 success. The error code I'm getting is 9c57. I am also getting the same updates to install from Windows Updates immediately after I download them. I will list them below. When I went into the "turn on and off Windows features", it was showing IE9, but the current version I'm running is 8.0.7601.17514. Windows Update has IE 9 as an optional update, and IE 11 as an important update. Neither one is working. Also attached is the CBS.zip file. Any assistance would be great. Thanks!

Windows Updates that keep showing up to install:

KB 2871997
KB 3004375
KB 3031432
KB 3033929
KB 3045999
KB 3046269
KB 2882822
KB 2952664
KB 3068708


My System SpecsSystem Spec
.
01 Sep 2015   #2
kikki109

Windows 7 Home Premium 64-bit SP 1
 
 

If there is any information I didn't include, please let me know. I've been having this issue for quite some time now and it's preventing me from reserving Windows 10. Thank you.
My System SpecsSystem Spec
06 Sep 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think this is the critical error from the reports...
Code:
2015-08-30 19:10:47, Info                  CBS    Exec: Uninstalling Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385, Update: Internet-Explorer-Optional-amd64
2015-08-30 19:10:47, Info                  CBS    Exec: Unprojecting Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385, Update: Internet-Explorer-Optional-amd64, UninstallDeployment: amd64_microsoft-windows-i..optional-deployment_31bf3856ad364e35_8.0.7600.16385_none_2431310ca134374d
2015-08-30 19:10:47, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X800001db04001, component: amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7600.16385_none_0f6595383e78c6f8, owner: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.Internet-Explorer-Optional-amd64 [HRESULT = 0x80004005 - E_FAIL]
2015-08-30 19:10:47, Info                  CBS    Failed to mergecomponent [HRESULT = 0x80004005 - E_FAIL]
2015-08-30 19:10:47, Info                  CBS    ComponentAnalyzerUninstallDeployment: Failed on update: Internet-Explorer-Optional-amd64 [HRESULT = 0x80004005 - E_FAIL]
2015-08-30 19:10:47, Info                  CBS    Failed to execute item[0] in Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385, Update: Internet-Explorer-Optional-amd64 [HRESULT = 0x80004005 - E_FAIL]
2015-08-30 19:10:47, Info                  CBS    Exec: Reboot required for Update: Internet-Explorer-Optional-amd64 while working with Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385
2015-08-30 19:10:47, Info                  CBS    Failed to execute execution update. [HRESULT = 0x80004005 - E_FAIL]
2015-08-30 19:10:47, Info                  CBS    Failed to execute execution package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385 [HRESULT = 0x80004005 - E_FAIL]
2015-08-30 19:10:47, Info                  CBS    Failed to prepare execution [HRESULT = 0x80004005 - E_FAIL]
2015-08-30 19:10:47, Info                  CSI    0000000e@2015/8/30:23:10:47.597 CSI Transaction @0x498b900 destroyed
2015-08-30 19:10:47, Info                  CBS    Perf: InstallUninstallChain complete.
2015-08-30 19:10:47, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x80004005 - E_FAIL]
2015-08-30 19:10:47, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80004005 - E_FAIL]
2015-08-30 19:10:47, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, status: 0x80004005, failure source: Execute, start state: Installed, target state: Installed, client id: Windows Optional Component Manager
2015-08-30 19:10:47, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-08-30 19:10:47, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2015-08-30 19:10:47, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2015-08-30 19:10:52, Info                  CBS    Reboot mark refs: 0
2015-08-30 19:10:52, Info                  CBS    Enabling LKG boot option
2015-08-30 19:10:52, Info                  CBS    Exec: End: nested restore point - complete.
2015-08-30 19:10:52, Info                  CBS    Restored system sleep block state: 0x80000000
2015-08-30 19:10:52, Info                  CBS    Client aborted the install. [HRESULT = 0x800f0821 - CBS_E_ABORT]
Please open an Elevated Command Prompt, and run the following commands...

Code:
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385" 
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385\Owners"
DIR C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.*
 
.
Post the results...
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
.

07 Sep 2015   #4
kikki109

Windows 7 Home Premium 64-bit SP 1
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Pac
kage~31bf3856ad364e35~amd64~~8.0.7600.16385"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~~8.0.7600.16385
InstallClient REG_SZ DISM Package Manager Provider
InstallName REG_SZ Microsoft-Windows-InternetExplorer-Optional-Package
~31bf3856ad364e35~amd64~~8.0.7600.16385.mum
InstallLocation REG_SZ \\?\X:\Packages\
CurrentState REG_DWORD 0x70
SelfUpdate REG_DWORD 0x0
Visibility REG_DWORD 0x2
InstallTimeHigh REG_DWORD 0x1ce17a0
InstallTimeLow REG_DWORD 0x7a86487e
InstallUser REG_SZ S-1-5-21-1478702445-1951267841-3451452931-1001
Trusted REG_DWORD 0x1
LastError REG_DWORD 0x80004005
LastProgressState REG_DWORD 0x70

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~~8.0.7600.16385\Owners
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~~8.0.7600.16385\Updates

C:\Windows\System32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Pac
kage~31bf3856ad364e35~amd64~~8.0.7600.16385\Owners"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~~8.0.7600.16385\Owners
Microsoft-Windows-UltimateEdition~31bf3856ad364e35~amd64~~6.1.7600.16385
REG_DWORD 0x30040
Microsoft-Windows-EnterpriseEdition~31bf3856ad364e35~amd64~~6.1.7600.16385
REG_DWORD 0x30000
Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~6.1.7600.16385
REG_DWORD 0x30040
Microsoft-Windows-HomePremiumEdition~31bf3856ad364e35~amd64~~6.1.7600.16385
REG_DWORD 0x30070
Microsoft-Windows-HomeBasicEdition~31bf3856ad364e35~amd64~~6.1.7600.16385
REG_DWORD 0x30000
Microsoft-Windows-StarterEdition~31bf3856ad364e35~amd64~~6.1.7600.16385 R
EG_DWORD 0x30000


C:\Windows\System32>DIR C:\Windows\servicing\Packages\Microsoft-Windows-Internet
Explorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.*
Volume in drive C is HP
Volume Serial Number is 0AF2-7A08

Directory of C:\Windows\servicing\Packages

07/13/2009 11:01 PM 14,321 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat
07/13/2009 04:36 PM 1,505 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum
2 File(s) 15,826 bytes
0 Dir(s) 251,031,003,136 bytes free

C:\Windows\System32>
C:\Windows\System32>
My System SpecsSystem Spec
07 Sep 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The errors present (or at least I think they are errors!) are beyond my meagre skills to interpret
All I can really suggest is that you 'uninstall' IE8 by using the Enable Windows Features option in Programs and Features.
UNcheck it there and click OK - when the uninstall is complete, reboot and then go back in and put the check-mark back in - once the install has finished, reboot once, then open IE.
Having opened IE, close it again, and reboot again.
try Windows update and see what happens now - Do a Check for Updates first, then attempt only to install updates for IE8. Do they work?
My System SpecsSystem Spec
07 Sep 2015   #6
kikki109

Windows 7 Home Premium 64-bit SP 1
 
 

When I go into "Programs and Features" to turn IE off, Internet Explorer 9 is listed, not 8. I unchecked the box and got this message:

"An error has occurred. Not all of the features were successfully changed."

When I rebooted, IE 9 was still showing as checked off in the list.

As far as updates, I have IE 11 as an important update, and IE 9 as an optional update. I have also been getting the same security updates, even though they've been downloaded multiple times.

Any further help would be appreciated.
My System SpecsSystem Spec
23 Sep 2015   #7
kikki109

Windows 7 Home Premium 64-bit SP 1
 
 

Still looking for help with this topic.......In the "turn windows features on and off", I am now seeing IE 8, which is the version I'm currently running. I am still showing the same security updates.
My System SpecsSystem Spec
24 Sep 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Have you checked the Installed Programs listing for IE9? and Installed Updates? If it's there, try uninstalling it.
My System SpecsSystem Spec
24 Sep 2015   #9
kikki109

Windows 7 Home Premium 64-bit SP 1
 
 

IE 9 does not show in my installed programs list. In "Turn windows features on and off", IE 9 was showing for some reason, but now I am seeing IE 8; however, it will not let me turn it off. I'm getting an error. I did notice in the windows features list that Microsoft .NET Framework 3.5.1 is there, but in my uninstall programs list Microsoft .NET Framework 4.5.2 is listed. Could that be related to the issue I'm having. I am still getting error 9c57 when trying to do a windows update for IE
My System SpecsSystem Spec
04 Oct 2015   #10
kikki109

Windows 7 Home Premium 64-bit SP 1
 
 

Still looking for help on this topic
My System SpecsSystem Spec
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