Windows update error 8007370a

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  1. Posts : 72
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #11

    New Tutorial Results.

    1. System Update Readiness Tool -as first time - completed successful with these status of services :
    BITS (Background Intelligent Transfer Service) : Automatic (Delayed Start) / Started
    Cryptographic Services : Automatic / Started
    Windows Modules Installer : Manual / Started
    Windows Update : Automatic (Delayed Start) / Started

    2. SFC /scannow -as first time -
    Just after System Update Readiness Tool completed (without restart) run SFC from Command Prompt (as Administrator) but had error "Windows Resource Protection could not perform the requested operation".
    So I tried "Method two - Run the SFC /SCANNOW Command at Boot (via Diskpart)" as I have a dual/boot system but again had the error "Windows Resource Protection could not perform the requested operation".

    3. Windows Update Error Codes
    Error code changed to 80072F8F
    (You can see it in attached files)

    --Edit --
    My system time was wrong.
    After synchronizing date-time the Error Code 8007370A came back

    4. Log Collection
    See attach files.

    THank you very much
    Attached Thumbnails Attached Thumbnails Windows update error 8007370a-windows-update-error-80072f8f-screenshot.jpg  
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #12

    While we are waiting for Noel check your computer time, date, time zone.
      My Computer


  3. Posts : 72
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #13

    As you can see in my "edit" I have already checked and correct them
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    Here's the summary...
    Code:
    Summary:
    Seconds executed: 415
     Found 7 errors
      CSI Could Not Open file Total count: 3
      CSI Missing Deployment Key Total count: 1
      CSI Missing Identity Total count: 2
      CSI Corrupt Identity Total count: 1
      CSI Replacement File: CreateFile Failed Total count: 48
    It's not actually as bad as it may look - CheckSUR makes multiple attempts to fix problems if necessary.

    What it boils down to is ...
    Code:
    (f)	CSI Missing Identity	0x00000000	identity	msil_microsoft.mediacenter.itv_31bf3856ad364e35_6.1.7601.17514_none_8d0f382c5ed4789	
    (f)	CSI Could Not Open file	0x0000007B	winsxs\Manifests\msil_microsoft.mediacenter.itv_31bf3856ad364e35_6.1.7601.17514_none_8d0f382c5ed4789.manifest	msil_microsoft.mediacenter.itv_31bf3856ad364e35_6.1.7601.17514_none_8d0f382c5ed4789	
    (f)	CSI Missing Deployment Key	0x00000000	ccb3aa159d2..53a473e1121_31bf3856ad364e35_6.1.7601.22044_8eeb23f375ee78dc	HKLM\Components\CanonicalData\Deployments	
    (f)	CSI Missing Identity	0x00000000	identity	x86_netathr.inf_31bf3856ad364e5_6.1.7600.1638_none_ad493f9a9f8a50c	
    (f)	CSI Could Not Open file	0x0000007B	winsxs\Manifests\x86_netathr.inf_31bf3856ad364e5_6.1.7600.1638_none_ad493f9a9f8a50c.manifest	x86_netathr.inf_31bf3856ad364e5_6.1.7600.1638_none_ad493f9a9f8a50c	
    (f)	CSI Corrupt Identity	0xC0150016	mcepg, Culture=neutral, Version=6..7601.17514, PuBlicKeyToken=31bB3856ad364e35, PRocessorArchitecture=msil, versionScope=NonSxS	msil_mBepg_31bf3856ad34e35_6.1.7601.1514_none_f6d2d2dc18ae53b	Bad identity
    (f)	CSI Could Not Open file	0x0000007B	winsxs\Manifests\msil_mBepg_31bf3856ad34e35_6.1.7601.1514_none_f6d2d2dc18ae53b.manifest	msil_mBepg_31bf3856ad34e35_6.1.7601.1514_none_f6d2d2dc18ae53b
    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
      My Computer


  5. Posts : 72
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #15

    Here is COMPONENTS file
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    I've uploaded a file - panaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it to your desktop.
    Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

    Create a new System Restore point

    Open an Elevated Command Prompt, and run the following commands.

    Code:
    IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
    REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
    COPY "%userprofile%\desktop\panaa\COMPONENTS" C:\Windows\System32\config
     
    .
    If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

    Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
      My Computer


  7. Posts : 72
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #17

    Sorry for my silly question.
    "CheckSUR scan" means "System Update Readiness Tool" ?
    Here is the new CheckSUR.log file
    Windows update error 8007370a Attached Files
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
      My Computer


  9. Posts : 72
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #19

    OK Noel
      My Computer


  10. Posts : 72
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #20

    No news Good news Noel ?
      My Computer


 
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