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Windows 7: Windows update error 8007370a

31 Aug 2015   #1
PaaNooS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Windows update error 8007370a

I have to reinstall Windows to fix some errors.
I tried to do a repair installation but I took a message something like "Installation cannot continue. Please try to update windows and then try again".
I thought to reinstall only SP1 but just after installation starts I take the message "Installation was not successful - the value of an attribute in an identity is not within the legal range - Error: Error sxs invalid identity attribute value (0x8007370a)".

I've tried to run sfc/scannow but I take the error "Windows Resource Protection could not preform the scan"
I have run System Update Readiness Tool with success but errors still remain in CBS.log

I need some more help please


My System SpecsSystem Spec
.
31 Aug 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Could you please complete this tutorial? Our expert will need the information.

Windows Update Posting Instructions
My System SpecsSystem Spec
01 Sep 2015   #3
PaaNooS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello L.B.

thank you for your quick reply.
Before complete the tutorial I have to inform you that I use "Classic Shell" (Classic Shell - Start menu and other Windows enhancements) for Windows Explorer and Internet Explorer.
Also I have uninstall my Antivirus program (Eset Nod 32) and I use "Selective Startup" to boot my Windows to reduce conflicts.
I'll be back soon with tutorial results.
My System SpecsSystem Spec
.

01 Sep 2015   #4
PaaNooS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Tutorial Results.

1. System Update Readiness Tool completed successful with these status of services :
BITS (Background Intelligent Transfer Service) : Manual / Started
Cryptographic Services : Automatic / Started
Windows Modules Installer : Manual / Started
Windows Update : Automatic (Delayed Start) / Started

2. SFC /scannow
Just after System Update Readiness Tool completed (without restart) run SFC from Command Prompt (as Administrator) but had error "Windows Resource Protection could not perform the requested operation".
So I tried "Method two - Run the SFC /SCANNOW Command at Boot (via Diskpart)" as I have a dual/boot system but again had the error "Windows Resource Protection could not perform the requested operation".

3. Windows Update Error Codes
There is only one error code that I receive : 8007370A
(You can see it in attached files)

4. Log Collection
See attach files.

THank you very much


Attached Thumbnails
Windows update error 8007370a-windows-update-error-screenshot.jpg   Windows update error 8007370a-windows-update-error-8007370a-screenshot.jpg  
My System SpecsSystem Spec
02 Sep 2015   #5
PaaNooS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello again

I mentioned something else. I don't know if it is relevant with my issue. Boot from CD/DVD / press F8 / click "Repair your computer" do nothing. I mean it starts Windows normally instead of show "System Recovery Options".
My System SpecsSystem Spec
03 Sep 2015   #6
PaaNooS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No suggestions yet ???
My System SpecsSystem Spec
04 Sep 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your CheckSUR report shows the presence of Bitflips.
These can be caused by faulty hardware - usually RAM - so I suggest that you run MemTest86+ following this tutorial... RAM - Test with Memtest86+
Once you have a clear result over at least three full passes, then we can try fixing the existing problems
My System SpecsSystem Spec
04 Sep 2015   #8
PaaNooS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello Noel

as you can see in attach file I get many errors running Memtest.
I need some more time to complete the test


Attached Thumbnails
Windows update error 8007370a-dsc_0143.jpg   Windows update error 8007370a-dsc_0144.jpg  
My System SpecsSystem Spec
05 Sep 2015   #9
PaaNooS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks to you Noel I found that one memory slot of my motherboard runs to errors.
So I left this slot empty and now my system has 3x1GB of memory sticks but no memory errors.

So what's the next step ?
My System SpecsSystem Spec
05 Sep 2015   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Complete this again so Noel can have another look for changes.

Windows Update Posting Instructions
My System SpecsSystem Spec
Reply

 Windows update error 8007370a




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