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Windows 7: Windows 7 product key blocked

31 Aug 2015   #1
fmitchelltx

Texas
 
 
Windows 7 product key blocked

My father in law has a Dell Optiplex 755 with Windows 7 Professional installed on it from the factory. My father in law would like to have Windows 10 as a free upgrade per Windows advertisements. I went down to his house and clicked on the small flag on the bottom right corner of the screen. The same way I reserved a copy of Windows 10 for my computers. When I checked his computer, there was no option there to reserve a copy of Windows 10 on his computer. I made sure that he had Service Pack 1 installed on his computer. He does have Service Pack 1.

After several attempts to resolve the problem, I contacted Microsoft Technical Support last night. I explained to the representative what my problem was, etc. I told him I had the Windows 7 product key information if he needed it. I gave him the 25 character product key on the computer. He ended up remotely taking control of the computer to see what could be the problem. After about 30 minutes or so of him working remotely on the computer, he told me that he sees the computer is already active in the Windows system. The number is active with Windows but is not showing up as being active in the actual computer itself. That was all he could do for me.He told me to call another number, (800) 936-5700 and explain the situation. It was fairly late by then so I told my father in law I would come back down to his house today and contact Microsoft again.

About noon today I went back to my father in laws house and called Microsoft again. This time I called the (800) 936-5700 phone number as directed. I ended up speaking with an agent named Andrew. Once again, I explained my problem to Andrew as directed by the agent I spoke with last night. After speaking to Andrew I told him I would grant him remote access to the computer if he wanted to do that. He agreed and took control of the computer remotely. After about 30 minutes of him controlling the computer, he put me on a long hold. When he finally came back to the phone he tells me that the product key has been blocked by Dell. He tells me that this is a Dell problem not a Microsoft problem. I knew this was a lie as usual just to get me off of the phone.

Anyway, I called Dell Tech Support, where a live agent answered immediately,and explained to the person there what the problem was and that I was told by Microsoft to contact them. Of course the Dell agent tells me that it is a Microsoft problem, not a Dell problem. Just one more person passing the buck to get me off of the phone.

I then called Microsoft Tech Support again and explained the problem and what I was told by Dell. Of course I was given lies again by Microsoft Tech Support. This agent, who I did not get the name of, decided that he would initiate a conference call between himself, Microsoft Tech Support, Dell Tech Support, and myself. After about 45 minutes on hold the Microsoft agent came back to the phone and tells me that he is unable to get in touch with Dell Tech Support. I ask him what to do and he tells me that he will move my problem to a Level 2 problem and that he will connect me to a Level 2 agent. As soon as he connects me I receive a message saying that all Level 2 phone systems are down and to call back later.

I tried to call again as I am writing this and finally an agent answered. I told her I needed to speak to a Level 2 agent. Once again, resistance. She asks me what the problem is and once again I explain it. After several minutes of arguing with this idiot, she tells me to call back again when I am in front of my father in laws computer. I am at my house now. I tell her I can be at my father in laws house within 5 minutes. I ask her to call me back there. Of course not she tells me. End of conversation!

I need help! Where do I go to get help with this problem.

If anyone can help I would really appreciate it. As you can tell I have been through nothing but frustration with the agents I am dealing with at Microsoft!

Thank you!


My System SpecsSystem Spec
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31 Aug 2015   #2
Hacb

Windows 7 Enterprise x64
 
 

can you please follow these posting instructions.
NOTE: your thread may be moved to the updates and activation section.
Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
31 Aug 2015   #3
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Yep that sounds like the conversations nobody wants to have

Where and when was this machine bought from exactly ?
My System SpecsSystem Spec
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31 Aug 2015   #4
fmitchelltx

Texas
 
 

I asked my father in law and he does not remember where he got it from. It was many years ago. Knowing him, probably some place online. He no longer has the receipt. He is in his 80s so memory is not the best any longer.
My System SpecsSystem Spec
31 Aug 2015   #5
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

I don`t understand, just use the key on the COA and activate the PC.

What key did you give them on the phone, the mass activation key or the COA key ?


Attached Images
Windows 7 product key blocked-hardwarecoa.gif 
My System SpecsSystem Spec
31 Aug 2015   #6
carwiz

Windows 7 Pro-x64
 
 

That system is from 2007. It would have originally came with Windows XP installed. (Windows 7 released to manufacturing on July 22, 2009) If the PC was bought used, it could have an invalid Windows 7 install. You might use this Tutorial on Activation Issues and post the results of the MGADiag Tool. Someone can check it and remove most doubt about the key.

Dell's site mentions that the PC has not been tested with the upgrade to Windows 10. It could be that the telemetry received by MS precludes updating the system to W10 due to hardware/firmware limitations.
Product Support | Dell US
My System SpecsSystem Spec
31 Aug 2015   #7
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Excellent work Ken.

fmitchelltx, if that`s the case and you don`t have a legitimate Windows 7 activation, then it looks like you`ll be buying an oem Windows 7 SP1 or Windows 8.1 copy and upgrading to 10 with the free upgrade or buying a Retail version Windows 10.

Personally, I would backup your data, check the PC compatability for Windows 10 (since it`s a bit old) and just install a Retail version of 10 Pro.
My System SpecsSystem Spec
31 Aug 2015   #8
fmitchelltx

Texas
 
 

The computer is not worth spending the money on to replace the OS. He can buy a new computer with at least Windows 8 on it for the price of Windows 10 retail. It looks like he will have to stay with Windows 7.

To answer other questions, I gave Microsoft the 25 character Primary Key number, XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

My father in law may have purchased the computer used if it originally came with XP. It does have the Windows 7 COA Today it is blocked on it though. Thank you for clearing that up.

Obviously it is just false advertising that Windows 7 owners can upgrade to Windows 10 free. My father in law is proof that this is a lie. I have spent quite a bit of time trying to find an e-mail address to file a formal complaint with Microsoft. There is nothing even remotely close that is accessible to the general public. I would jus t like them to know how badly I was treated by customer (dis)service each time I called. I am sure they do not care and will continue to offer some of the worst service that can be found.
My System SpecsSystem Spec
31 Aug 2015   #9
fmitchelltx

Texas
 
 

The computer is not worth spending the money on to replace the OS. He can buy a new computer with at least Windows 8 on it for the price of Windows 10 retail. It looks like he will have to stay with Windows 7.

To answer other questions, I gave Microsoft the 25 character Primary Key number, XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

My father in law may have purchased the computer used if it originally came with XP. It does have the Windows 7 COA Today it is blocked on it though. Thank you for clearing that up.*

Obviously it is just false advertising that Windows 7 owners can upgrade to Windows 10 free. My father in law is proof that this is a lie. I have spent quite a bit of time trying to find an e-mail address to file a formal complaint with Microsoft. There is nothing even remotely close that is accessible to the general public. I would jus t like them to know how badly I was treated by customer (dis)service each time I called. I am sure they do not care and will continue to offer some of the worst service that can be found.
My System SpecsSystem Spec
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