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Windows 7: Unable to check for updates on Windows 7

10 Sep 2015   #21
tybee

windows 7 home premium 64bit
 
 

I ran memtest86 and you were certainly right about having a memory problem... I didn't think that there could be that much RED and the computer even boot up let alone run. I have ordered some new memory and I'll be back when it gets here and I get this computer back up. I won't bother to post these test results ...


My System SpecsSystem Spec
.
11 Sep 2015   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Once you get the machine up and tested OK, run a full new set of logs and post those, and we'll use them for the fixes.
My System SpecsSystem Spec
16 Sep 2015   #23
tybee

windows 7 home premium 64bit
 
 

I have installed the new memory which passed the mem86 test. I then reran SURT and have attached the new CBS log.
My System SpecsSystem Spec
.

16 Sep 2015   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - there's a fair old mess in CheckSUR, but I'll have a go at it.
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

You may have to boot to Safe Mode to be able to access the COMPONENTS file, as it can sometimes be locked once loaded by the registry.


(first the 'easy stuff)...
Code:
Checking Component Store
(f)	CSI Missing Identity	0x00000000	appid	f2tf75e8598..538c1f07518_31bf3856at364e35_v.1.7601.22296_755f11e36>d01c8b	
(f)	CSI Corrupt Registry Value	0x000000DE	S256H	amd64_95addf927ae721b7f305a2b2cbf28572_31bf3856ad364e35_6.1.7601.17965_none_675da3dfadf3c614	Data type 524291 should be 3
(f)	CSI Payload File Missing	0x00000000	rpcrt4.dll	amd64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7601.18205_none_122c58425baaf932	
(f)	CSI Manifest Missing	0x00000002	wow64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_11.2.9600.17126_none_4cb2e6e683ccce51.manifest	wow64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_11.2.9600.17126_none_4cb2e6e683ccce51	
(fix)	CSI Manifest Missing	CSI File Replaced	File: wow64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_11.2.9600.17126_none_4cb2e6e683ccce51.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f)	CSI Missing Deployment Key	0x00000000	f28cc4e6857..bb7c48a652e_31bf3856ad364e35_11.2.9600.17280_8129e967c5530e5f	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	f22f9fff4a2..d782c9b9ae9_31bf3856ad364e35_11.2.9600.17358_1e3fc9c24fa3d9cc	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	f2af656ab65..ef6451226e6_b77a5c561934e089_6.1.7601.18529_a22394df6a5050bd	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	f2c8537ebb1..96aa44b580b_b77a5c561934e089_6.1.7601.22309_0518b22a574cf41c	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	f20f75e8598..538c1f07518_31bf3856ad364e35_6.1.7601.22296_715f11e362d01c8b	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	f2b9c0a826b..2abd65edf4c_31bf3856ad364e35_6.1.7601.17669_0389b8710b1f831b	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Corrupt Identity	0xC0150016	1658d7108321c9dcd2f2c137a45ef498, Culture=neutral, Version=6.1.7601.22125, PublicKeyToken=31bf3856ad36<e35, ProcessorArchitecture=amd64, versionScope=NonSxS	amd64_1658e7108321c9dcd2f2c137a45ef498_31bf3856ad364e35_6.1.7601.22125_none_4e243f89cc24586b	Bad identity
(f)	CSI Manifest Missing	0x00000002	amd64_1658e7108321c9dcd2f2c137a45ef498_31bf3856ad364e35_6.1.7601.22125_none_4e243f89cc24586b.manifest	amd64_1658e7108321c9dcd2f2c137a45ef498_31bf3856ad364e35_6.1.7601.22125_none_4e243f89cc24586b	
(f)	CSI Missing Deployment Key	0x00000000	f27d03c0155..77fb3b0170f_31bf3856ad364e35_6.1.7601.22736_baca07c646f5cbb9	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	f2c63154082..4e8de5323a4_b03f5f7f11d50a3a_6.1.7601.22617_3b587cc37281df4d	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	f2d71d529d1..7a681acf7ad_31bf3856ad364e35_6.1.7601.22724_3f0de4a2a029d465	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	f2afa72979f..22a6dcd805a_b03f5f7f11d50a3a_6.1.7601.22309_5d9b9db1cb3d29ba	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	f2228fcd685..c7459d63ef6_31bf3856ad364e35_6.1.7601.22724_10a11dc5d7cda94e	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	f2e63181cbc..30a3214bf81_31bf3856ad364e35_11.2.9600.17728_659000ba11c8bb0d	HKLM\Components\CanonicalData\Deployments	
(f)	CSI C Mark Deployment Not Marked	0x00000000	c!a0c608c3639..eafe8b21632_31bf3856ad364e35_6.1.7601.21710_843990578e9fa203	amd64_a0c608c3639a80323680feafe8b21632_31bf3856ad364e35_6.1.7601.21710_none_843990578e9fa203	
(f)	CSI C Mark Deployment Not Marked	0x00000000	c!a0c608c3639..eafe8b21632_31bf3856ad364e35_6.1.7601.21710_843990578e9fa203	amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7601.21710_none_c569d904c706f2b3
My System SpecsSystem Spec
16 Sep 2015   #25
tybee

windows 7 home premium 64bit
 
 

OK. Think I've got the components file linked here; https://www.dropbox.com/s/c7w5s8m714...nents.zip?dl=0
My System SpecsSystem Spec
16 Sep 2015   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Got it - it may take me a couple of days to check through it, but shout if you haven't heard by Saturday afternoon!
My System SpecsSystem Spec
16 Sep 2015   #27
tybee

windows 7 home premium 64bit
 
 

Whatever bugs I have they sound particularly nasty. I really appreciate the effort, thanks.
My System SpecsSystem Spec
18 Sep 2015   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Let's see how I've done so far...

I've uploaded a file - tbeab.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\tbeab\COMPONENTS" C:\Windows\System32\config
 
.
If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
18 Sep 2015   #29
tybee

windows 7 home premium 64bit
 
 

I screwed up (sorta). I had copied the new file to the desktop, then opened an elevated cmd prompt and began entering the command you sent. I got to the end REN entry (next step COPY) and then before entering the COPY part I mistakenly hit ENTER. So the command executed and returned to the command prompt. Flustered, I exited and then went back into the cmd window to try entering the COPY portion. Then I remembered your note about stopping if things weren't going right so I thought I'd better get some input before I continued. I'm currently sitting in cmd window.
My System SpecsSystem Spec
18 Sep 2015   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's why I suggest using copy/paste for commands
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
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 Unable to check for updates on Windows 7




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