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Windows 7: Windows could not check for updates automatically (Important) -V. Slow

06 Sep 2015   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can't see anything wrong there...

Open an Elevated Command prompt, and run the following command...

SC start TrustedInstaller

what result do you get?

what result do you get?


My System SpecsSystem Spec
.
06 Sep 2015   #12
KennyT

Windows 7 home premium 64bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>SC start TrustedInstaller

SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 2 START_PENDING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x7d0
PID : 3652
FLAGS :

C:\windows\system32>
My System SpecsSystem Spec
06 Sep 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - that's not good, as the TrustedInstaller service is normally running full-time.


Run these two commands...

SC start TruastedInstaller
SC QUERY TrustedInstaller
SC QUERYEX TrustedInstaller

post the results.
My System SpecsSystem Spec
.

06 Sep 2015   #14
KennyT

Windows 7 home premium 64bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>SC QUERY TrustedInstaller

SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 126 (0x7e)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\windows\system32>SC QUERY TrustedInstaller

SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 126 (0x7e)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\windows\system32>
My System SpecsSystem Spec
06 Sep 2015   #15
KennyT

Windows 7 home premium 64bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>SC QUERY TrustedInstaller

SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 126 (0x7e)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\windows\system32>SC QUERY TrustedInstaller

SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 126 (0x7e)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\windows\system32>SC QUERYEX TrustedInstaller

SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 126 (0x7e)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\windows\system32>
My System SpecsSystem Spec
06 Sep 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Most confusing!

What Anti-Virus is currently installed? what other AVs have EVER been installed?
My System SpecsSystem Spec
06 Sep 2015   #17
KennyT

Windows 7 home premium 64bit
 
 

OK,
I`m currently using MS Security Essentials, and have done for years. The Samsung Laptop may have something free with it, but I never activated it at any time.

I use defender - although its not on just now
I`ve got trusteer rapport - at the banks insistence
My System SpecsSystem Spec
06 Sep 2015   #18
KennyT

Windows 7 home premium 64bit
 
 

What date do you think this started happening? Is it on the logs?

I wonder if I can find out if I installed/uninstalled anything which might have done this...

I`ve not had a virus on this laptop for over a year, and then only one spyware thing I removed with a tool as it was redirecting my browser quite obviously.

Strange isnt it...
My System SpecsSystem Spec
06 Sep 2015   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - can you please provide a BSOD report according to this tutorial? Blue Screen of Death (BSOD) Posting Instructions - just post the resulting file back to this thread.
It'll give me most of the data I need, I think.
My System SpecsSystem Spec
06 Sep 2015   #20
KennyT

Windows 7 home premium 64bit
 
 
BSOD Report

As requested, hope it helps.

Another trinket of info - not sure of its relevance - I`ve got Win10 sitting in my tray waiting on my turn, not done anything with it yet other than the original reservation. Was planning on an upgrade at some point.


Attached Files
File Type: zip CRISANDKENNY-PC-06_09_2015_192925_96.zip (1.12 MB, 1 views)
My System SpecsSystem Spec
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 Windows could not check for updates automatically (Important) -V. Slow




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