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Windows 7: This computer is not running genuine Windows, error 0x8004fe21

02 Oct 2015   #11
vedlos

Windows 7 Professional 64 bit
 
 

Here it is:

Code:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-JXW6K-7QH84-TQWJW
Windows Product Key Hash: 7gBQ34rewf5uJBMrPlnjleORDyA=
Windows Product ID: 00371-618-4750093-85951
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {D85E9675-4B97-442E-B51C-CFAB8599EDB6}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D85E9675-4B97-442E-B51C-CFAB8599EDB6}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TQWJW</PKey><PID>00371-618-4750093-85951</PID><PIDType>5</PIDType><SID>S-1-5-21-903292933-1070546492-1983568055</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2003   </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>33873F07018400FC</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73961-640-0000106-57840</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versión del Servicio de licencias de software: 6.1.7601.17514

Nombre: Windows(R) 7, Professional edition
Descripción: Windows Operating System - Windows(R) 7, RETAIL channel
Id. de activación: e838d943-63ed-4a0b-9fb1-47152908acc9
Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
PID extendido: 00371-00170-618-475009-01-3082-7601.0000-2502015
Id. de instalación: 009874136422744090100151588782105732629913600882821284
URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
Clave de producto parcial: TQWJW
Estado de la licencia: con licencia
Recuento de rearmado de Windows restante: 4
Hora de confianza: 02/10/2015 9:40:52

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0000000000000200
Event Time Stamp: 9:27:2015 14:53
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAln1g5T3o5nbY4G68Rh8yt5IyoHlcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            121410        APIC1527
  FACP            121410        FACP1527
  HPET            121410        OEMHPET 
  MCFG            121410        OEMMCFG 
  OEMB            121410        OEMB1527
  ASPT            121410        PerfTune
  OSFR            121410        OEMOSFR 
  SSDT            DpgPmm        CpuPm



My System SpecsSystem Spec
.
02 Oct 2015   #12
vedlos

Windows 7 Professional 64 bit
 
 

After a few hours the activation window showed up again.
My System SpecsSystem Spec
02 Oct 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yeah - it will do until I can work out why it's looking for the en-us version of the file rather than the es-es version
My System SpecsSystem Spec
.

04 Oct 2015   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've hunted through the COMPONENTS hive, with no success - everything there looks OK, apart from possibly the Hash registration of the file. This is missing, but doesn't normally affect anything.

Let's have a look a the winsxs folder...
Open an elevated Command Prompt, and run the following commands:

ICACLS C:\Windows\winsxs\user32*.* /T >>"%userprofile%\desktop\u32np.txt"
TYPE C:\Windows\Servicing\Pacakages\Package_for_KB976933~31bf3856ad364e35~amd64~es-ES~6.1.7601.17514.mum >>"%userprofile%\desktop\u32np.txt"

They will create a file on your desktop 'u32np.txt' - please upload that to your reply.
My System SpecsSystem Spec
04 Oct 2015   #15
vedlos

Windows 7 Professional 64 bit
 
 

There you go:

Code:
C:\Windows\winsxs\amd64_microsoft-windows-a..structure-manifests_31bf3856ad364e35_6.1.7601.17514_none_fbf16a81c9f1ea8f\user32.amx NT SERVICE\TrustedInstaller:(F)
                                                                                                                                  BUILTIN\Administradores:(RX)
                                                                                                                                  NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                  BUILTIN\Usuarios:(RX)

C:\Windows\winsxs\amd64_microsoft-windows-user32.resources_31bf3856ad364e35_6.1.7601.17514_es-es_9bef5a1d41e3b5f3\user32.dll.mui NT SERVICE\TrustedInstaller:(F)
                                                                                                                                 BUILTIN\Administradores:(RX)
                                                                                                                                 NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                 BUILTIN\Usuarios:(RX)

C:\Windows\winsxs\amd64_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_2b5e71b083fc0973\user32.dll NT SERVICE\TrustedInstaller:(F)
                                                                                                                  BUILTIN\Administradores:(RX)
                                                                                                                  NT AUTHORITY\SYSTEM:(RX)
                                                                                                                  BUILTIN\Usuarios:(RX)

C:\Windows\winsxs\wow64_microsoft-windows-a..structure-manifests_31bf3856ad364e35_6.1.7601.17514_none_064614d3fe52ac8a\user32.amx NT SERVICE\TrustedInstaller:(F)
                                                                                                                                  BUILTIN\Administradores:(RX)
                                                                                                                                  NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                  BUILTIN\Usuarios:(RX)

C:\Windows\winsxs\wow64_microsoft-windows-user32.resources_31bf3856ad364e35_6.1.7601.17514_es-es_a644046f764477ee\user32.dll.mui NT SERVICE\TrustedInstaller:(F)
                                                                                                                                 BUILTIN\Administradores:(RX)
                                                                                                                                 NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                 BUILTIN\Usuarios:(RX)

C:\Windows\winsxs\wow64_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_35b31c02b85ccb6e\user32.dll NT SERVICE\TrustedInstaller:(F)
                                                                                                                  BUILTIN\Administradores:(RX)
                                                                                                                  NT AUTHORITY\SYSTEM:(RX)
                                                                                                                  BUILTIN\Usuarios:(RX)

Se procesaron correctamente 6 archivos; error al procesar 0 archivos
My System SpecsSystem Spec
04 Oct 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Did the second command run, or give an error message?
My System SpecsSystem Spec
04 Oct 2015   #17
vedlos

Windows 7 Professional 64 bit
 
 

First time I didn't do it right. Second time it said the system couldn't find the path, but I could... It was a typo in the command (/Pacakages/). Now there's a lot more stuff in the file:

Code:
C:\Windows\winsxs\amd64_microsoft-windows-a..structure-manifests_31bf3856ad364e35_6.1.7601.17514_none_fbf16a81c9f1ea8f\user32.amx NT SERVICE\TrustedInstaller:(F)
                                                                                                                                  BUILTIN\Administradores:(RX)
                                                                                                                                  NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                  BUILTIN\Usuarios:(RX)

C:\Windows\winsxs\amd64_microsoft-windows-user32.resources_31bf3856ad364e35_6.1.7601.17514_es-es_9bef5a1d41e3b5f3\user32.dll.mui NT SERVICE\TrustedInstaller:(F)
                                                                                                                                 BUILTIN\Administradores:(RX)
                                                                                                                                 NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                 BUILTIN\Usuarios:(RX)

C:\Windows\winsxs\amd64_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_2b5e71b083fc0973\user32.dll NT SERVICE\TrustedInstaller:(F)
                                                                                                                  BUILTIN\Administradores:(RX)
                                                                                                                  NT AUTHORITY\SYSTEM:(RX)
                                                                                                                  BUILTIN\Usuarios:(RX)

C:\Windows\winsxs\wow64_microsoft-windows-a..structure-manifests_31bf3856ad364e35_6.1.7601.17514_none_064614d3fe52ac8a\user32.amx NT SERVICE\TrustedInstaller:(F)
                                                                                                                                  BUILTIN\Administradores:(RX)
                                                                                                                                  NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                  BUILTIN\Usuarios:(RX)

C:\Windows\winsxs\wow64_microsoft-windows-user32.resources_31bf3856ad364e35_6.1.7601.17514_es-es_a644046f764477ee\user32.dll.mui NT SERVICE\TrustedInstaller:(F)
                                                                                                                                 BUILTIN\Administradores:(RX)
                                                                                                                                 NT AUTHORITY\SYSTEM:(RX)
                                                                                                                                 BUILTIN\Usuarios:(RX)

C:\Windows\winsxs\wow64_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_35b31c02b85ccb6e\user32.dll NT SERVICE\TrustedInstaller:(F)
                                                                                                                  BUILTIN\Administradores:(RX)
                                                                                                                  NT AUTHORITY\SYSTEM:(RX)
                                                                                                                  BUILTIN\Usuarios:(RX)

Se procesaron correctamente 6 archivos; error al procesar 0 archivos
<?xml version="1.0" encoding="utf-8"?>
<assembly xmlns="urn:schemas-microsoft-com:asm.v3" manifestVersion="1.0" description="" displayName="default" company="Microsoft Corporation" copyright="Microsoft Corporation" supportInformation="http://support.microsoft.com/?kbid=976933" creationTimeStamp="2010-11-20T12:38:33Z" lastUpdateTimeStamp="2010-11-20T12:38:33Z">
    <assemblyIdentity name="Package_for_KB976933" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
    <package identifier="KB976933" applicabilityEvaluation="deep" releaseType="Service Pack" restart="possible" psfName="Windows6.1-KB976933-x64-es-es.psf">
        <installerAssembly name="Microsoft-Windows-ServicingStack" version="6.0.0.0" language="neutral" processorArchitecture="amd64" versionScope="nonSxS" publicKeyToken="31bf3856ad364e35"/>
        <update name="976933-1_es-es_PACKAGE">
            <package integrate="hidden">
                <assemblyIdentity name="Microsoft-Windows-Client-LanguagePack-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
            </package>
        </update>
        <update name="976933-2_es-es_PACKAGE">
            <package integrate="hidden">
                <assemblyIdentity name="Microsoft-Windows-DirectoryServices-ADAM-Package-Client-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
            </package>
        </update>
        <update name="976933-3_es-es_PACKAGE">
            <package integrate="hidden">
                <assemblyIdentity name="Microsoft-Windows-Embedded-LanguagePack-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
            </package>
        </update>
        <update name="976933-4_es-es_PACKAGE">
            <package integrate="hidden">
                <assemblyIdentity name="Microsoft-Windows-IE-Troubleshooters-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
            </package>
        </update>
        <update name="976933-5_es-es_PACKAGE">
            <package integrate="hidden">
                <assemblyIdentity name="Microsoft-Windows-InternetExplorer-Optional-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
            </package>
        </update>
        <update name="976933-6_es-es_PACKAGE">
            <package integrate="hidden">
                <assemblyIdentity name="Microsoft-Windows-Media-Format-OOB-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
            </package>
        </update>
        <update name="976933-7_es-es_PACKAGE">
            <package integrate="hidden">
                <assemblyIdentity name="Microsoft-Windows-MediaFeaturePack-TopLevel-OOB-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
            </package>
        </update>
        <update name="976933-8_es-es_PACKAGE">
            <package integrate="hidden">
                <assemblyIdentity name="Microsoft-Windows-RemoteServerAdministrationTools-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
            </package>
        </update>
        <update name="976933-9_es-es_PACKAGE">
            <package integrate="hidden">
                <assemblyIdentity name="Microsoft-Windows-Server-LanguagePack-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
            </package>
        </update>
        <update name="976933-10_es-es_PACKAGE">
            <package integrate="hidden">
                <assemblyIdentity name="Microsoft-Windows-VirtualPC-Package-wrapper" version="6.1.7601.17514" language="es-es" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
            </package>
        </update>
    </package>
</assembly>
My System SpecsSystem Spec
04 Oct 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks fine - sorry about the typo
Not sure where to look next
My System SpecsSystem Spec
04 Oct 2015   #19
vedlos

Windows 7 Professional 64 bit
 
 

I don't know... Do you think I should consider reinstalling? Obviously no one in MS is going to spend the time and attention you've dedicated to this. Any advice?

Thanks!!!
My System SpecsSystem Spec
05 Oct 2015   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Much as I dislike admitting defeat in these matters, I do believe it's going to be your quickest way to a solution.
Have a look here... Repair Install
My System SpecsSystem Spec
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 This computer is not running genuine Windows, error 0x8004fe21




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