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Windows 7: Strange Problem

09 Sep 2015   #1
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 
Strange Problem

I have a client who is running windows 7 home premium. I explained how toremove the windows 10 icon on the taskbar. She uninstalled the kb but alas the next month it came back and she installed it again. Now she clicks on it and accidentally told it to start the windows 10 process but quickly closed it. Now it is constantly asking in a few minutes to start the procedure . I went there yesterday to see if i could stop it but there is no button to cancel it. I opened Windows update and that is the only thing sitting there asking for a restart. I cannot even get it to Check updates. So i restarted the laptop figuring if windows 10 actually started i could stop it. Only nothing happened when i rebooted- it went back to windows 7 desktop.
Again i looked in Windows Update and sure enough it is still sitting there waiting to install.

So is there a way to stop this process?
thanks
robin


My System SpecsSystem Spec
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09 Sep 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Did you try to right tick on the KB and select hide.

Did you try just removing the KB and when it came back on next Update; then select hide.

On my two system I remove GWX from the registry. Do it your own risk. Then check now and again to make sure it doesn't slip back in there.
My System SpecsSystem Spec
09 Sep 2015   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

Sounds like what this person was dealing with,

Windows 10 is waiting in Updates, don't want it

I pointed them to this thread at EF,

Solved How do I stop a scheduled automatic install of 10!?

Both threads are solved so there should be options for you as well.
My System SpecsSystem Spec
.

09 Sep 2015   #4
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Did you try to right tick on the KB and select hide.

Did you try just removing the KB and when it came back on next Update; then select hide.

On my two system I remove GWX from the registry. Do it your own risk. Then check now and again to make sure it doesn't slip back in there.

There is nothing to hide, there is no kb showing, just the windows 10 update
My System SpecsSystem Spec
09 Sep 2015   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
This should of been on one of the prior links,
Scared and Very Confused - Windows 10

Some of the last posts here might help ?
http://www.sevenforums.com/general-d...ows-7-8-a.html
My System SpecsSystem Spec
09 Sep 2015   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
This should of been on one of the prior links,
Which prior links?
My System SpecsSystem Spec
10 Sep 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try reverting pending updates...

This is the command to run when booted offline at a recovery command prompt

dism.exe /image:C:\ /cleanup-image /revertpendingactions


This is supposed to revert all pended updates,
My System SpecsSystem Spec
10 Sep 2015   #8
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

I will try them all when i get on her computer again, thanks
My System SpecsSystem Spec
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