Can't upgrade IE errors

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  1. sarqune
    Posts : 7
    Win 7 x64
       New #1

    Can't upgrade IE errors


    Hey, I am having the exakt same problem but can't seem to find the file you uploaded in the onedrive!

    Would be very helpful if you could help me out since this is stopping me from getting win10 since I cant install IE11

    Regards :)

    edit:

    sfc /scannow, gives no errors whatsoever...
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Please post your own logs in a NEW thread - your problem may look the same but be totally different.
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  4. sarqune
    Posts : 7
    Win 7 x64
    Thread Starter
       New #3

    Ah ofcourse! Sorry about that! Thanks for moving my thread!

    here is the logs :)

    Tell me if anything is missing, I'm not 100% sure I have the right files :)

    Regards :)
    Can't upgrade IE errors Attached Files
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    The CheckSUR log shows the following problems...
    Code:
    Summary:
Seconds executed: 332
 Found 46 errors
  CBS MUM Corrupt Total count: 23
  CBS Catalog Corrupt Total count: 23

Unavailable repair files:
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Base-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
    AS you can see, there are rather a lot of problems!

    I'll post a fix protocol when I can...
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  7. sarqune
    Posts : 7
    Win 7 x64
    Thread Starter
       New #5

    Yeah, it didn't look very good!

    Thank you very much! :)
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    I've uploaded a file - sqnaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder sqnaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
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  10. sarqune
    Posts : 7
    Win 7 x64
    Thread Starter
       New #7

    There was no manifests folder in the archive, maybe you missed it? but I extracted the packages folder :)

    Running a CheckSur right now anyway!

    Edit: file attached
      My Computer
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    Sorry - there was no need for a manifests file, but I forgot to modify the boilerplate :)

    There's been no change in the CheckSUR - are you sure that you copied only the CONTENT of the folder, and not the folder itself?
      My Computer
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  12. sarqune
    Posts : 7
    Win 7 x64
    Thread Starter
       New #9

    Figured something was wrong, still got the same amount of errors...

    Just re-did anything again, I copied only the files to "C:\Windows\Temp\CheckSUR\servicing\Packages"

    Now I only have 4 errors! However I still cant install the dreaded kb2670838 update, it still returns error: 800B0100


    Posting new logs!
    Last edited by sarqune; 11 Sep 2015 at 09:59.
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    Here's the remaining errors - looks like I missed them first time around
    Code:
    Unavailable repair files:
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.mum
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~ar-SA~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
	servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~cs-CZ~7.1.7601.16492.cat
    I'll post a fix protocol later.
      My Computer
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