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Windows 7: Windows Update fails : 80073712 code error

12 Sep 2015   #1
Themire

Windows 7 Home Premium x64
 
 
Windows Update fails : 80073712 code error

Hi Forum,
I tried to install last updates but failed... The code error is 80073712.
I ran different protocols and you'll find the following files with this link : Microsoft services
  • CheckSur.log
  • WindowsUpdate.log
  • CBS.log
  • Components
You'll find below, the failed udpates list
Thanks in advance for your help




Attached Images
Windows Update fails : 80073712 code error-themire.png 
My System SpecsSystem Spec
.
12 Sep 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please complete this tutorial so our expert can have a look at the logs.

Windows Update Posting Instructions
My System SpecsSystem Spec
12 Sep 2015   #3
Themire

Windows 7 Home Premium x64
 
 

Hi Layback Lear,
Thanks for your prompt answer
In attachment, here are the files as requested but the CBS file' size exceeds maximum size allowed so you'll find it with this link : Microsoft services
Thanks


Attached Files
File Type: zip Themire_CheckSUR.zip (1,009 Bytes, 2 views)
File Type: zip Themire_WindowsUpdate.zip (218.3 KB, 0 views)
My System SpecsSystem Spec
.

12 Sep 2015   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Now we just have to wait for Noel. He is always busy or very busy. Just hang in there.
My System SpecsSystem Spec
13 Sep 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - the threatened second machine!

Code:
Summary:
Seconds executed: 2125
 Found 14 errors
  CSI C Mark Deployment Missing Total count: 6
  CBS MUM Corrupt Total count: 8

Unavailable repair files:
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.cat
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.cat
I'll post a fix protocol later.
My System SpecsSystem Spec
13 Sep 2015   #6
Themire

Windows 7 Home Premium x64
 
 

Hi NoelDP
Good to see you again !
Thanks for your help
My System SpecsSystem Spec
13 Sep 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Wow - that was a major trek, finding the French files!

OK - here's the first fix attempt...
I've uploaded a file - tmeba.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder tmeba in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
13 Sep 2015   #8
Themire

Windows 7 Home Premium x64
 
 

NoelDP
This was to increase the difficulty otherwise it's too easy for you
I'll run the protocol and I'll come back to you with results
Thanks
My System SpecsSystem Spec
13 Sep 2015   #9
Themire

Windows 7 Home Premium x64
 
 

NoelDP
I ran the protocol as requested
You'll find enclosed both result files


Attached Files
File Type: zip CheckSUR.zip (993 Bytes, 1 views)
File Type: zip CheckSUR.persist.zip (1.2 KB, 0 views)
My System SpecsSystem Spec
13 Sep 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - This is going to be one of those times when I and going to ignore MS and do what I think I need to do - and hope it works


new file tmebb.zip - same procedure
My System SpecsSystem Spec
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