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Windows 7: Windows Update fails Error - 80246008

18 Sep 2015   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are a number of possible reasons for that -
%allusersprofile% may be undefined on you machine
Does C:\ProgramData\Microsoft\Network exist? - that's where it should be.

Have you moved any system or User folder off the C: drive?
If you open an Elevated Command Prompt, and run the following command, what is the resulting prompt?

CD %allusersprofile%


My System SpecsSystem Spec
.
18 Sep 2015   #12
nikhilnh

Windows 7 Home Premium 64 bit
 
 

C:\ProgramData\Microsoft\Network does exist. It's only the Downloader folder under the above directory that is not accessible , even though visible. I can't do anything with the folder, ie delete, rename etc. There's another folder called Connections under the same directory , which I don't have any trouble accessing.

CD %allusersprofile% in the elevated command prompt leads me to C:\ProgramData
My System SpecsSystem Spec
18 Sep 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah -
Open an Elevated Command Prompt, and run the following command

ICACLS %allusersprofile%\Microsoft\network /T

post the results.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
.

18 Sep 2015   #14
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Noel, thanks for the help. I'll post the results, when I have access to my computer. Should have installed a remote login service on my home computer.
My System SpecsSystem Spec
18 Sep 2015   #15
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Noel, here's the output from the command that you gave

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ICACLS %allusersprofile%\Microsoft\network /T
C:\ProgramData\Microsoft\network NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(F)
BUILTIN\Users:(I)(OI)(CI)(RX)
Everyone:(I)(OI)(CI)(RX)

C:\ProgramData\Microsoft\network\Connections NT AUTHORITY\SYSTEM:(F)
NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)

BUILTIN\Administrators:(F)
BUILTIN\Administrators:(OI)(CI)(IO)
(F)
Everyone:(RX)
Everyone:(OI)(CI)(IO)(GR,GE)
No mapping between account names an
d security IDs was done.
(RX,W)
No mapping between account names an
d security IDs was done.
(OI)(CI)(IO)(GR,GW,GE)
No mapping between account names an
d security IDs was done.
(F)
No mapping between account names an
d security IDs was done.
(OI)(CI)(IO)(F)

C:\ProgramData\Microsoft\network\Downloader NT AUTHORITY\SYSTEM:(OI)(CI)(F)
Nikhil-PC\Admin:(OI)(CI)(F)
Nikhil-PC\Nikhil:(OI)(CI)(F)

C:\ProgramData\Microsoft\network\Downloader\*: The system cannot find the path s
pecified.
Successfully processed 3 files; Failed processing 1 files

C:\Windows\system32>
My System SpecsSystem Spec
19 Sep 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm - if even ICACLS is failing to read the files, then you have a serious problem...

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the ICACLS commands again and we'll see if anything has changed.
My System SpecsSystem Spec
19 Sep 2015   #17
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Ran the CHKDSK, here are the results of the ICACLS command

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ICACLS %allusersprofile%\Microsoft\network /T
C:\ProgramData\Microsoft\network NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(F)
BUILTIN\Users:(I)(OI)(CI)(RX)
Everyone:(I)(OI)(CI)(RX)

C:\ProgramData\Microsoft\network\Connections NT AUTHORITY\SYSTEM:(F)
NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)

BUILTIN\Administrators:(F)
BUILTIN\Administrators:(OI)(CI)(IO)
(F)
Everyone:(RX)
Everyone:(OI)(CI)(IO)(GR,GE)
No mapping between account names an
d security IDs was done.
(RX,W)
No mapping between account names an
d security IDs was done.
(OI)(CI)(IO)(GR,GW,GE)
No mapping between account names an
d security IDs was done.
(F)
No mapping between account names an
d security IDs was done.
(OI)(CI)(IO)(F)

C:\ProgramData\Microsoft\network\Downloader NT AUTHORITY\SYSTEM:(OI)(CI)(F)
Nikhil-PC\Admin:(OI)(CI)(F)
Nikhil-PC\Nikhil:(OI)(CI)(F)

Successfully processed 3 files; Failed processing 0 files

C:\Windows\system32>



One thing that I noticed is after running the CHKDSK , the Downloader directory under C:\ProgramData\Microsoft\network folder has been turned into a file with a size of 0 KB.
My System SpecsSystem Spec
19 Sep 2015   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

AH - so that's what happened!

OK - Open an Elevated Command Prompt, and run the following commands...

DEL C:\Programdata\Microsoft\Windows\Network\Downloader
MD C:\Programdata\Microsoft\Windows\Network\Downloader

ICACLS C:\Programdata\Microsoft\Windows\Network\Downloader
DIR C:\Programdata\Microsoft\Windows\Network\Downloader

post the results and reboot.

then run the last two commands again and post the new results.
My System SpecsSystem Spec
19 Sep 2015   #19
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Noel, ran the suggested commands and here's the output

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DEL C:\Programdata\Microsoft\Windows\Network\Downloader
The system cannot find the file specified.

C:\Windows\system32>DEL C:\Programdata\Microsoft\Windows\Network\Downloade*
The system cannot find the file specified.

C:\Windows\system32>DEL C:\Programdata\Microsoft\Windows\Network\Downloader
The system cannot find the file specified.

C:\Windows\system32>help del
Deletes one or more files.

DEL [/P] [/F] [/S] [/Q] [/A[[:]attributes]] names
ERASE [/P] [/F] [/S] [/Q] [/A[[:]attributes]] names

names Specifies a list of one or more files or directories.
Wildcards may be used to delete multiple files. If a
directory is specified, all files within the directory
will be deleted.

/P Prompts for confirmation before deleting each file.
/F Force deleting of read-only files.
/S Delete specified files from all subdirectories.
/Q Quiet mode, do not ask if ok to delete on global wildcard
/A Selects files to delete based on attributes
attributes R Read-only files S System files
H Hidden files A Files ready for archiving
I Not content indexed Files L Reparse Points
- Prefix meaning not

If Command Extensions are enabled DEL and ERASE change as follows:

The display semantics of the /S switch are reversed in that it shows
you only the files that are deleted, not the ones it could not find.

C:\Windows\system32>del C:\ProgramData\Microsoft\Network\Downloader

C:\Windows\system32>help md
Creates a directory.

MKDIR [drive:]path
MD [drive:]path

If Command Extensions are enabled MKDIR changes as follows:

MKDIR creates any intermediate directories in the path, if needed.
For example, assume \a does not exist then:

mkdir \a\b\c\d

is the same as:

mkdir \a
chdir \a
mkdir b
chdir b
mkdir c
chdir c
mkdir d

which is what you would have to type if extensions were disabled.

C:\Windows\system32>MD C:\ProgramData\Microsoft\Network\Downloader

C:\Windows\system32>ICACLS C:\ProgramData\Microsoft\Network\Downloader
C:\ProgramData\Microsoft\Network\Downloader NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(F
)
BUILTIN\Users:(I)(OI)(CI)(RX)
Everyone:(I)(OI)(CI)(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>DIR C:\ProgramData\Microsoft\Network\Downloader
Volume in drive C has no label.
Volume Serial Number is 3A21-58EF

Directory of C:\ProgramData\Microsoft\Network\Downloader

09/19/2015 12:25 PM <DIR> .
09/19/2015 12:25 PM <DIR> ..
0 File(s) 0 bytes
2 Dir(s) 164,211,982,336 bytes free

C:\Windows\system32>
My System SpecsSystem Spec
19 Sep 2015   #20
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Noel, finally after executing the commands you suggested I am able to access C:\ProgramData\Microsoft\Network\Downloader folder. I also tried starting BITS service and now it starts without any errors ( first time since end of May). I am not going to try anymore steps. I'll wait for your instructions. Thanks a lot for your help.
My System SpecsSystem Spec
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