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Windows 7: Update Error 800736B3, Updates Failed

15 Sep 2015   #1
jvoytko

Windows 7 Pro x64, Windows 7 Home Premium x64
 
 
Update Error 800736B3, Updates Failed

Hello, I am having a small issue with Windows update. Windows 7 Home Premium, 64BIT OEM on HP Pavilion.

Window Update failing error code 800736B3

I have followed the SFC, update readiness, and clean boot procedures listed in the thread I linked above. I believe I have a SIMILAR issue (not the same).

Can anyone give me a light in the proper direction?

SFC found nothing, readiness tool ran and installed hotfix but did not fix issue. I also tried to install updates 1 at a time, to not avail, as well as the clean boot.

Based on my checksur log, I have the following:

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Embedded-SKU-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~10.2.9200.16521 Package registry presence failed, possibly an orphaned package on package watchlist

But I am unsure where to go or how to continue at this point. Any sugegstions?




Attached Files
File Type: log CheckSUR.log (733 Bytes, 1 views)
File Type: zip CheckSUR.persist.zip (1.95 MB, 1 views)
My System SpecsSystem Spec
.
16 Sep 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I note that the first time you ran CheckSUR, it showed this in the summary...
Quote:
Summary:
Seconds executed: 1797
Found 49540 errors
Fixed 49539 errors

CSI Catalog Corrupt Total count: 1
Fixed: CSI Catalog Corrupt. Total count: 1
CSI Missing Component Key Total count: 6610
Fixed: CSI Missing Component Key. Total count: 6610
CSI Missing Pinned Component Key Total count: 2787
Fixed: CSI Missing Pinned Component Key. Total count: 2787
CSI Missing Identity Total count: 9397
Fixed: CSI Missing Identity. Total count: 9397
CSI Missing C Mark Total count: 17767
Fixed: CSI Missing C Mark. Total count: 17767
CSI F Mark Missing Total count: 15763
Fixed: CSI F Mark Missing. Total count: 15763
CBS Watchlist Package Missing Total count: 1
CSI Catalog Thumbprint Invalid Total count: 1
Fixed: CSI Catalog Thumbprint Invalid. Total count: 1

Please open an Elevated Command Prompt, and run the following commands...

Code:
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~0.0.0.0" 
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~10.2.9200.16521"
 
.

Post the results
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
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