Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update Service Not Running

17 Sep 2015   #1
psemmel

Windows 7 64 bit
 
 
Windows Update Service Not Running

Trying to update Windows and it states windows update service not running, need to restart. Ran this report as suggested. Any Help is appreciated. Not great at computers but can probably hold my own....

Thanks,

Peter

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {35D927DA-C677-431A-8164-96436A455C87}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{35D927DA-C677-431A-8164-96436A455C87}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-919192864-2396347007-563757634</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 570                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="6"/><Date>20091019000000.000000+000</Date></BIOS><HWID>81733507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A38CF9403CE573E</Val><Hash>XBC9hX0AnMloNBlkm35UN9lAfXA=</Hash><Pid>81602-927-4289496-68465</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-0212010
Installation ID: 016001925165994981635281814824261205196602617413755691
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 9/17/2015 8:51:37 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:11:2015 08:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEA6GGSTYhAVPmiqrT5VoPqRfx62OQYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          APIC1411
  FACP            DELL          FACP1411
  HPET            DELL          OEMHPET 
  MCFG            DELL          OEMMCFG 
  SLIC            DELL          WN09   
  OEMB            DELL          OEMB1411
  SSDT            A M I         POWERNOW



My System SpecsSystem Spec
.
18 Sep 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

ALSO Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.
My System SpecsSystem Spec
18 Sep 2015   #3
psemmel

Windows 7 64 bit
 
 
Attached Windows Update Log File

Please see attached


Attached Files
File Type: log WindowsUpdate.log (1.82 MB, 0 views)
My System SpecsSystem Spec
.

18 Sep 2015   #4
psemmel

Windows 7 64 bit
 
 
Farbar Service Scanner Results

Farbar Service Scanner Version: 26-07-2015
Ran by Pete (administrator) on 18-09-2015 at 06:40:09
Running from "C:\Users\Pete\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================
"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile" registry key does not exist.


System Restore:
============

System Restore Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
My System SpecsSystem Spec
18 Sep 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That FSS result looks like the result of a ZeroAccess infection
Please download and install Malwarebytes Anti-malware (free version) from Malwarebytes | Free Anti-Malware Detection & Removal Software - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds
My System SpecsSystem Spec
18 Sep 2015   #6
psemmel

Windows 7 64 bit
 
 

Thank you for the info on the Malware Bytes Anti malware. I do already have that installed. Just ran the scan yesterday. Running another scan on everything now. Will update when thats finished. Additionally, when I downloaded and ran the SURT the error 0x80070424 specified service does not exist as an installed device.

Thanks,

Peter
My System SpecsSystem Spec
18 Sep 2015   #7
psemmel

Windows 7 64 bit
 
 
Ran Malware Bytes

Ran the scan on all three users and nothing found. Please advise.
My System SpecsSystem Spec
19 Sep 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I suspect that there is much more corruption present than is showing in the reports - and that your best option is going to be a repair install.
See here for instructions... Repair Install
My System SpecsSystem Spec
19 Sep 2015   #9
psemmel

Windows 7 64 bit
 
 
Is this the right Disc.....

I have attached a pic of the disc that came with my dell.....will this reinstall Windows 7 and not delete my programs? I have office but do not have the product key and other such programs....please advise..

Thanks,

Peter


Attached Thumbnails
Windows Update Service Not Running-20150919_095233_resized.jpg  
My System SpecsSystem Spec
19 Sep 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Dell disks will usually work OK - but make sure that you read the instructions carefully, and DO NOT allow it to force you into a clean install.
As always - back up your data to external media first!
My System SpecsSystem Spec
Reply

 Windows Update Service Not Running




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows update service not running
I am running windows 7 ultimate. Windows update says the service is not running, please restart. I have restarted and the problem has persisted.I have checked sevices to see if it is stopped. The windows update service doesn't even show up.... I even tried the command prompt commands but the...
Windows Updates & Activation
Windows Update 'service not running'
I've been trying to solve an issue Windows Update has been causing for me, but I haven't been able to change any of the settings to help me figure out how to stop it. Following the posting rules for this forum, I ran SURT, which claimed to install properly, and I ran sfc /verifyonly, which...
Windows Updates & Activation
windows update . service not running
i have windows 7 ultimate 32 bit . i have recently changed my o.s. & windows update is not working . every time i try it says service not running restart computer . i have deleted the software downloader. but its still not working please help
Windows Updates & Activation
Windows Update Service Not Running
I've hit a wall with this one... I do not have the Windows Update service showing up at all and I've tried all the various bits commands and database rebuild commands, all of them say nothing exists when I try them. When I try the SURT tool I'm provided with this error: Installed encountered an...
Windows Updates & Activation
Windows Update, service not running
According to logs my Laptop updated successfully in June 2013, last week I started getting Windows Genuine versions warnings and was prompted to validate on-line, this failed with an error message. I have since found that windows update wont run, it always says the service is not started, I have...
Windows Updates & Activation
windows update service is not running !!!
hey guys,i got a problem,reinstaled the windows that i had before(7 ultimate 32) on a new and bigger hdd,before was working,all good,now it wont update(win update service is not running),and also the search index service not working !!! please help !!!
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:39.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App