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Windows 7: Windows Update no longer functioning properly

20 Sep 2015   #1
Nymphonomicon

Windows 7 Ultimate N 32-bit
 
 
Windows Update no longer functioning properly

It fails to install updates and claims that updates have never been installed.
When I search for updates, I receive 80080005.
I attempted to install the latest SURT, twice, but it failed both times.
I was considering going onto SFC scan step, but since SURT failed, I thought I should ask first.


My System SpecsSystem Spec
.
20 Sep 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yep - do the SFC scan, and post the full set of data. Hopefully CheckSUR got far enough in to leave traces behind that we can work out what broke it.
My System SpecsSystem Spec
20 Sep 2015   #3
Nymphonomicon

Windows 7 Ultimate N 32-bit
 
 

"Windows Resource Protection did not find any integrity violations."

I made a zip of my CBS logs, but its file size is too large to upload.
My System SpecsSystem Spec
.

20 Sep 2015   #4
Grego86

Windows 7 Home Premium x64 SP1
 
 

I had the same problem but finally got it solved. Go to this website and download the .Net framework repair tool. Once it repaired everything for me I started receiving downloads almost instantly.
http://www.microsoft.com/en-us/downl....aspx?id=30135
My System SpecsSystem Spec
20 Sep 2015   #5
Nymphonomicon

Windows 7 Ultimate N 32-bit
 
 

I should probably point out I had to do a clean boot a while back to help diagnose and fix a blue screen crashing problem I had.
Are there any services in particular I should make sure are running that Windows Updates needs?
My System SpecsSystem Spec
21 Sep 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by Grego86 View Post
I had the same problem but finally got it solved. Go to this website and download the .Net framework repair tool. Once it repaired everything for me I started receiving downloads almost instantly.
Download Microsoft .NET Framework Repair Tool from Official Microsoft Download Center
Upload the files to a fileshare site - preferably Dropbox or OneDrive - and post a link
My System SpecsSystem Spec
03 Oct 2015   #7
Nymphonomicon

Windows 7 Ultimate N 32-bit
 
 

Okay, here is the CBS.

https://www.dropbox.com/s/vwg5t2rqscj341l/CBS.zip?dl=0


Note: This is the CBS logs from a week ago.
My System SpecsSystem Spec
04 Oct 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Unfortunately there's no trace of the recent CheckSUR scan - the latest result is from 2013.

The SFC scan is clear apart from the expected errors.

The background CS data is interesting though.

There are repeated errors of this type...
Code:
	Line 551: 2015-09-17 03:11:03, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070008 - ERROR_NOT_ENOUGH_MEMORY]
	Line 788965: 2015-09-17 14:07:27, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
	Line 788985: 2015-09-17 14:22:26, Error                 CSI    000001d7@2015/9/17:18:22:26.167 (F) d:\win7sp1_gdr\base\wcp\componentstore\transaction_support.cpp(538): Error c0190015 [Error,Facility=FACILITY_TRANSACTION,Code=21 (0x0015)] originated in function ComponentStoreImpl::TransactionContext::Commit expression: (*g_pfnCommitTransaction)(m_TxHandle, 1)
	Line 788990: 2015-09-17 14:22:27, Error                 CSI    000001d8 (F) c0190015 [Error,Facility=FACILITY_TRANSACTION,Code=21 (0x0015)] #12721489# from Windows::COM::CComponentStore::ApplyTransactionNow(...)[gle=0xd0190015]
	Line 788991: 2015-09-17 14:22:27, Error                 CSI    000001d9 (F) HRESULT_FROM_WIN32(6704) #12721481# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Apply(...)[gle=0x80071a30]
	Line 788992: 2015-09-17 14:22:27, Error                 CSI    000001da (F) HRESULT_FROM_WIN32(6704) #2413362# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80071a30]
	Line 788993: 2015-09-17 14:22:27, Error                 CSI    000001db (F) HRESULT_FROM_WIN32(6704) #2413361# 327410661 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
The first one is concerning - it seems to imply there's not enough RAM available.
The detail on that error is...
Code:
2015-09-18 04:10:42, Info                  CBS    Appl: detect Parent, Package: Package_for_KB2943357~31bf3856ad364e35~x86~~6.1.1.3, disposition state from detectParent: Installed
2015-09-18 04:10:42, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB2943357~31bf3856ad364e35~x86~~6.1.1.3, applicable state: Installed
2015-09-18 04:10:42, Info                  DPX    Started DPX phase: Resume and Download Job
2015-09-18 04:10:42, Info                  DPX    Started DPX phase: Apply Deltas Provided In File
2015-09-18 04:10:43, Info                  DPX    Ended DPX phase: Apply Deltas Provided In File
2015-09-18 04:10:43, Info                  DPX    DpxException hr=0x80070008 code=0x020201
2015-09-18 04:10:43, Info                  DPX    Ended DPX phase: Resume and Download Job
2015-09-18 04:10:43, Info                  DPX    DpxException hr=0x80070008 code=0x020217
2015-09-18 04:10:44, Info                  CBS    Failed to extract files from cabinet \\?\C:\Windows\SoftwareDistribution\Download\d49c669e1e4527180770e7a8ebf78c22\windows6.1-kb2943357-x86.cab [HRESULT = 0x80070008 - ERROR_NOT_ENOUGH_MEMORY]
I suspect that this is in fact merely misdiagnosis, and that either the source file is corrupt, or the target location is not writeable.

Please open an Elevated Command Prompt, and run the following commands:

ICACLS C:\
ICACLS %TEMP%
ICACLS C:\Windows\TEMP
NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV


Post the results, then reboot and do a Check For Updates.
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
06 Nov 2015   #9
Nymphonomicon

Windows 7 Ultimate N 32-bit
 
 

Quote   Quote: Originally Posted by Grego86 View Post
I had the same problem but finally got it solved. Go to this website and download the .Net framework repair tool. Once it repaired everything for me I started receiving downloads almost instantly.
Download Microsoft .NET Framework Repair Tool from Official Microsoft Download Center

"Cannot complete repairs

The tool is unable to complete the repairs on your computer.

The following logs will be sent to Microsoft for further analysis."

windowsupdate.log
cbs.log
NetFXSetupEvents.txt
(something)AllOS-ENU_decompression_log.txt
dd_NetFxRepairTool_decompression_log.txt
Microsoft .NET Framework Repair Tool_20151106_(something).html
HKCR_Installer.regdump
HKLM_Installer.regdump
My System SpecsSystem Spec
06 Nov 2015   #10
wben353

Win 7 Home Premium x64/Linux Lite 2.6 x64
 
 

I believe NoelDP is going to need to see some or all of the actual logs.

Copy those to your desktop, zip/compress them.

If the zip file is greater the 8 meg, you have to upload to cloud storage, i.e. Dropbox, OneDrive, Google Drive, etc., & post link.

If you right-click a file, there should be an entry in the list that says compress.

In my case I have WinRAR installed, it says: Add to Archive.

Once the zip file is created, you can drag & drop the others on top of the zip & it will add the files/folder to the zip or your can right-click and choose add to archive.
My System SpecsSystem Spec
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