OEM 7 Pro Refurbished activation after fresh install of OS

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  1. Posts : 9
    Windows 7 Home Premium 64bit
       #1

    OEM 7 Pro Refurbished activation after fresh install of OS


    A refurbished laptop with a valid copy of Win 7 Pro randomly locked up. I installed Win 7, from disk, but did not copy the activation code. Now I cannot reactivate it.

    It has a COA on back, but this includes a number that is will not activate the laptop.
    I can't even enter it in, since it starts with "00212"

    Originally, it was sold with Vista, and has a Vista activation key in the battery compartment. This does not work.

    thanks in advance for any assistance.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85088
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {15FD7056-3561-4B3F-8E37-0347AF906875}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{15FD7056-3561-4B3F-8E37-0347AF906875}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85088</PID><PIDType>5</PIDType><SID>S-1-5-21-63289136-2619409285-3318732230</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6410</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="6"/><Date>20131205000000.000000+000</Date></BIOS><HWID>96B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>E2     </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-1033-7600.0000-0022015
    Installation ID: 020613893942011944778311242075403883892514383680386143
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 9/21/2015 2:26:09 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAQABAAAAAgABAAEA6GEq5X3CIgHw3oyrUPhgUhJVXF0=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			DELL  		E2     
      FACP			DELL  		E2     
      HPET			DELL  		E2     
      BOOT			DELL  		E2      
      MCFG			A M I 		GMCH945.
      TCPA					
      SLIC			DELL  		E2     
      SSDT			PmRef		CpuPm
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Where did you get your copy of Windows 7 Pro and it's COA key?

    You have this and as far as I can find it is a Default key and will never activate.

    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    A Vista key will not activate Windows 7
      My Computer


  3. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I bought it from a "reputable" Ebay seller... When the issue arose, I requested a copy of the activation key and they said they were unable to provide it. Since then, I've only bought refurbs from Dell.

    But the useless laptop is cluttering up my office and I'm reluctant to toss it since we have a use for it & it's good enough. It does have what looks to be an authentic windows COA MS part QLF-00311 with a security ribbon.

    dynamictechdirect1dynamictechdirect1 (14752)
    99.4% positive feedback
    Dynamic Tech Direct is a stocking reseller of new, used and professionally refurbished computer products: computers, laptops, processors, memory, hard drives, motherboards, IT/enterprise gear, networking equipment and much more.

    Dell Latitude E6410 i5-M540 2.53GHz, 4GB Ram, 160GB HDD, Win 7 Pro, item ( 281225953691 )
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    When the Dell computer was delivered to you, what operating system was pre-installed?

    I will request our expert on such matter to take a look at your problem to make sure I haven't misguided you.
    He also may have some advice to solve your problem.
    Just hang in there, he is always busy to very busy.

    His name is Noel.
      My Computer


  5. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    The COA has an official looking serial number, but it is not the key and cannot be entered to activate Win 7. I tried using the above displayed "default" key to restore / find the original key (which was present when I bought it), but it did not work. I understand that the Vista key will not work, but that's what's present in the battery area.
      My Computer


  6. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Windows 7 Pro was installed by the refurbisher. That is why I bought it.
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #7

    Thank you for the information.
    Just hang in there. Noel lives on the other side of the globe.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    There is no valid Product Key that includes a '0' -

    Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes :)

    most of the time, what looks like a '0' is actually a 'Q'

    Having said that, it looks to me as if this machine originally shipped with Windows 8 installed, although there appears to be a valid Win7 SLIC table, which would mean that a Dell Recovery disk may work. Do you have any Dell Windows 7 Recovery disks to hand?
      My Computer


  9. Posts : 26
    Windows 8.1 x64
       #9

    It has a COA on back, but this includes a number that is will not activate the laptop.
    I can't even enter it in, since it starts with "00212"
    It is probably a citizenship refurbishers COA that does not have the key and is not to be sold to just anybody. It was to have more paperwork with it as well.

    Noel, Remember the end of this post.

    https://social.microsoft.com/Forums/...enuinewindows7
      My Computer


  10. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Thanks for the info and suggestions!

    re: Dell Recovery disk, I do not have one.
    I used a purchased recovery disk, but it was not specific to Dell.

    I did find this 682,377 kb cabinet file which may be the original from Dell (from Dell help forum). I downloaded but couldn't figure out what to do with it, and didn't know that it would help with the unlock key issue.
    E6410-win7-A11-D2H6P.CAB

    it is here:
    Latitude E6410 Windows 7 Driver CAB - Enterprise Client - Wiki - Client and Mobile Solutions - Dell Community
      My Computer


 
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