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This computer is not running genuine Windows, error 0x8004fe21
Hi,
I'm having the same problem as some other people with this popup telling me my Windows 7 copy is not legal.
I did some research and tried to uninstall KB 3004394 (didn't work), then tried to install KB 3024777 (didn't work either). I phoned Microsoft twice, first the activation people reactivated the copy, but the error kept appearing. And today Technical Support was doing some stuff by remote assistance, and they they told me "if the problem persisted" I should do a clean reinstall. And the problem persists.
This is my MGADiag report:
Here is also the SFC /SCANNOW report:Code:Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-JXW6K-7QH84-TQWJW Windows Product Key Hash: 7gBQ34rewf5uJBMrPlnjleORDyA= Windows Product ID: 00371-618-4750093-85951 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {D85E9675-4B97-442E-B51C-CFAB8599EDB6}(3) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.150715-0600 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 114 Blocked VLK 2 Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2 OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{D85E9675-4B97-442E-B51C-CFAB8599EDB6}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TQWJW</PKey><PID>00371-618-4750093-85951</PID><PIDType>5</PIDType><SID>S-1-5-21-903292933-1070546492-1983568055</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2003 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>33873F07018400FC</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73961-640-0000106-57840</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Versión del Servicio de licencias de software: 6.1.7601.17514 Nombre: Windows(R) 7, Professional edition Descripción: Windows Operating System - Windows(R) 7, RETAIL channel Id. de activación: e838d943-63ed-4a0b-9fb1-47152908acc9 Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f PID extendido: 00371-00170-618-475009-01-3082-7601.0000-2502015 Id. de instalación: 009874136422744090100151588782105732629913600882821284 URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338 URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339 URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341 URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340 Clave de producto parcial: TQWJW Estado de la licencia: con licencia Recuento de rearmado de Windows restante: 4 Hora de confianza: 07/09/2015 19:55:20 Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: 0x00000000 HealthStatus: 0x0000000000000200 Event Time Stamp: 9:1:2015 18:53 WAT Activex: Registered WAT Admin Service: Registered HWID Data--> HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAln1g5T3o5nbY4G68Rh8yt5IyoHlcXQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 121410 APIC1527 FACP 121410 FACP1527 HPET 121410 OEMHPET MCFG 121410 OEMMCFG OEMB 121410 OEMB1527 ASPT 121410 PerfTune OSFR 121410 OEMOSFR SSDT DpgPmm CpuPm
https://www.dropbox.com/s/lfp5jwxp7ufmpm5/CBS.zip?dl=0
I really hope you guys can help me out with this... Thanks!!