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Windows 7: Windows Update not working, error code is 80073712

23 Sep 2015   #1
TrickyTrix

Windows 7 Professional x64
 
 
Windows Update not working, error code is 80073712

Windows Update doesn't work on my Windows 7 Pro x64. Error code is: 80073712
sfc /scannow gives me no errors.
CBS.zip without older CBSPersist cab files is in the attachment.

CBS.zip with all CBSPersist cab files is on this link: https://www.dropbox.com/s/yxfqxf0caf5yj2k/CBS.zip?dl=0

Can someone please help?


My System SpecsSystem Spec
.
24 Sep 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the errors from your CheckSUR log...

Code:
Summary:
Seconds executed: 2327
 Found 99 errors
  CSI Manifest All Zeros Total count: 61
  CBS MUM Corrupt Total count: 19
  CBS Catalog Corrupt Total count: 19

Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22923_none_04ee4bb08c9175f1.manifest
	winsxs\manifests\amd64_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22923_none_25e63b3ca833b277.manifest
	winsxs\manifests\wow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22925_none_4fd1490014f2c25c.manifest
	winsxs\manifests\x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22925_none_c63f576e18f70404.manifest
	winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22925_none_bc84171421607f0c.manifest
	winsxs\manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22925_none_db58ae55924f3381.manifest
	winsxs\manifests\amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22925_none_99730c99ac798432.manifest
	winsxs\manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22925_none_0f44f696c0f06a9a.manifest
	winsxs\manifests\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22925_none_225df2f1d154753a.manifest
	winsxs\manifests\amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22925_none_457c9eade0920061.manifest
	winsxs\manifests\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.18719_none_c94ed2afd6ab2069.manifest
	winsxs\manifests\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7601.22923_en-us_d53c7af413ca142e.manifest
	winsxs\manifests\amd64_microsoft-windows-b..t-windows.resources_31bf3856ad364e35_6.1.7601.22923_en-us_7b20b9a25fef8811.manifest
	winsxs\manifests\amd64_microsoft-windows-codeintegrity_31bf3856ad364e35_6.1.7601.22923_none_ff1bb22c34862201.manifest
	winsxs\manifests\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.22923_none_b9ca7b209c6d1e03.manifest
	winsxs\manifests\amd64_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.1.7601.22923_none_c7dc5818bc90dbd4.manifest
	winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22923_none_80ba0bfc8509147c.manifest
	winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.18719_en-us_b83097d8707783b0.manifest
	winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22923_en-us_b8a964e189a2a488.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18719_none_04757ea773665519.manifest
	winsxs\manifests\amd64_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.18719_none_256d6e338f08919f.manifest
	winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.18717_en-us_b82e974470795102.manifest
	winsxs\manifests\amd64_microsoft-windows-s..tings-adm.resources_31bf3856ad364e35_6.1.7601.18717_en-us_06c9a1e80f8d3a2b.manifest
	winsxs\manifests\amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22923_none_b5efd139e1ed89c1.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18717_none_04737e137368226b.manifest
	winsxs\manifests\amd64_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.18717_none_256b6d9f8f0a5ef1.manifest
	winsxs\manifests\amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.18717_none_ca5954f1cabffc9d.manifest
	winsxs\manifests\amd64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.22923_none_3621766a6c6dc5e1.manifest
	winsxs\manifests\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22925_none_c9c9a04cefd473ef.manifest
	winsxs\manifests\amd64_microsoft-windows-security-settings-adm_31bf3856ad364e35_6.1.7601.18717_none_d6acdf176292b6be.manifest
	winsxs\manifests\x86_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22925_en-us_67467ce9173bb866.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22925_en-us_e54d95d3c65fc790.manifest
	winsxs\manifests\amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22925_en-us_c365186ccf99299c.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22923_en-us_e54b953fc66194e2.manifest
	winsxs\manifests\amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22923_en-us_c36317d8cf9af6ee.manifest
	winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22925_none_60657b9069030dd6.manifest
	winsxs\manifests\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22925_none_8b10b6e2b9680925.manifest
	winsxs\manifests\wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22925_none_e5ad58a7c6aff57c.manifest
	winsxs\manifests\wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22925_none_a3c7b6ebe0da462d.manifest
	winsxs\manifests\amd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22923_none_0ade68eb48f7dd75.manifest
	winsxs\manifests\amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22923_none_282af7f3d523df84.manifest
	winsxs\manifests\amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22923_none_cad4228ee3e95023.manifest
	winsxs\manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18719_none_0eca28f9a7c71714.manifest
	winsxs\manifests\amd64_microsoft-windows-c..integrity.resources_31bf3856ad364e35_6.1.7601.22923_en-us_57d8418f7d20c468.manifest
	winsxs\manifests\x86_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.22925_none_da04db7ab40e8759.manifest
	winsxs\manifests\amd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.18717_none_a508c338c9dbe85e.manifest
	winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22925_en-us_b8ab657589a0d736.manifest
	winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22925_none_80bc0c908507472a.manifest
	winsxs\manifests\x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.18719_en-us_5c11fc54b81a127a.manifest
	winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22923_none_bc82168021624c5e.manifest
	winsxs\manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22923_none_db56adc1925100d3.manifest
	winsxs\manifests\amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22923_none_99710c05ac7b5184.manifest
	winsxs\manifests\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22923_none_225bf25dd156428c.manifest
	winsxs\manifests\amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22923_none_457a9e19e093cdb3.manifest
	winsxs\manifests\x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22925_en-us_5c8cc9f1d1436600.manifest
	winsxs\manifests\amd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.22923_none_a58390d5e3053be4.manifest
	winsxs\manifests\amd64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.22925_none_362376fe6c6bf88f.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22925_none_04f04c448c8fa89f.manifest
	winsxs\manifests\amd64_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22925_none_25e83bd0a831e525.manifest
	winsxs\manifests\amd64_microsoft-windows-s..tings-adm.resources_31bf3856ad364e35_6.1.7601.22923_en-us_07446f8528b68db1.manifest
	winsxs\manifests\amd64_microsoft-windows-security-settings-adm_31bf3856ad364e35_6.1.7601.22923_none_d727acb47bbc0a44.manifest
	servicing\packages\Package_102_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_102_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_103_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_103_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_104_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_104_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_105_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_105_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_108_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_108_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_109_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_109_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_110_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_110_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_111_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_111_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_49_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_49_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_50_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_50_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_51_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_51_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_52_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_52_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_57_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.mum
	servicing\packages\Package_57_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.mum
	servicing\packages\Package_58_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.mum
	servicing\packages\Package_58_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.mum
	servicing\packages\Package_77_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_77_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB3004375_SP1~31bf3856ad364e35~amd64~~6.1.3.1.mum
	servicing\packages\Package_for_KB3004375_SP1~31bf3856ad364e35~amd64~~6.1.3.1.mum
	servicing\packages\Package_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.mum
	servicing\packages\Package_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1.mum
	servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum
They appear to be from only two updates, so it's worth having a go at it.
I probably won't find time to do it until the weekend - shout if you haven't heard by Sunday!
My System SpecsSystem Spec
27 Sep 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - ttxaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder ttxaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

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 Windows Update not working, error code is 80073712




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