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Windows 7: Windows Update not working - Error Code 5?

26 Sep 2015   #1
Rickalo

Windows 7 64bit
 
 
Windows Update not working - Error Code 5?

My client's Win 7 64 bit desktop PC will not run"Windows Update".... Can't say when this quit working.. possibly in the last 1-2 months... I now get the red "x" and error message "Windows update cannot currently check for updates, because the service is not running"... when I try to start it in "services", I get "system Error 5"....

Also, the downloading using E 11 doesn't work,,, get the message "xxxxx contained a virus and was deleted".... I have scanned the PC with combofix, Malwarebytes, Rougue Killer, and others, and nothing is found. Downloads work fine with Google Chrome..

Finally, I also see "windows defender" is now missing from this system.

Not sure if any of these are related, but need to get Windows Update working again

Any suggestions on how to get Windows Update working again? This PC is out of use by my client until I get this resolved.

Thanks for any help you might be able to offer~


My System SpecsSystem Spec
.
26 Sep 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Can you complete this tutorial using the troubled computer.
It's the same one that is at the top of the page.
Our expert will want these logs to work with.

Windows Update Posting Instructions
My System SpecsSystem Spec
26 Sep 2015   #3
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

And which AV is running,
That message IE11 is a virus is most unusual.
My System SpecsSystem Spec
.

27 Sep 2015   #4
Rickalo

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Can you complete this tutorial using the troubled computer.
It's the same one that is at the top of the page.
Our expert will want these logs to work with.

Windows Update Posting Instructions
Step 1 - Downloaded SURT.. tried to run it, and got Installer encountered an error: 0x80080005
Step 2 - SFC /ScanNow.... got to 54% and then it posted "Windows Resources Protection could perform
the requested operation"
Step 3 - Windows Update Error Codes... can't get WU to run when I try, I get "Windows update cannot
currently check for updates because the service is not running (System Error 5)

Step 4 - Log Collection ... was able to copy/paste CBS Folder on desktop, but when I went to Compress
to a zipped file, I get "Unable to complete this operation. Access denied"

My apologies for the delay in responding.. was out of town until late last nite... I will be here all day (September 27th.)
My System SpecsSystem Spec
27 Sep 2015   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Lets see if we can gather some more information.

Please complete this tutorial. It will help you fill in your system specs completely.

System Info - See Your System Specs


Could you also give us a list of all security programs you use and any tuneup/cleanup/speedup programs you use?

This could also be helpful. Complete this tutorial and post the log here.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
27 Sep 2015   #6
Rickalo

Windows 7 64bit
 
 

Step 1 - Downloaded SURT.. tried to run it, and got Installer encountered an error: 0x80080005
Step 2 - SFC /ScanNow.... got to 54% and then it posted "Windows Resources Protection could perform
the requested operation"
Step 3 - Windows Update Error Codes... can't get WU to run when I try, I get "Windows update cannot
currently check for updates because the service is not running (System Error 5)

Step 4 - Log Collection ... was able to copy/paste CBS Folder on desktop, but when I went to Compress
to a zipped file, I get "Unable to complete this operation. Access denied"

My apologies for the delay in responding.. was out of town until late last nite... I will be here all day (September 27th.)
My System SpecsSystem Spec
27 Sep 2015   #7
Rickalo

Windows 7 64bit
 
 

Currently, I have removed the AV software it was MS Security Essentials
My System SpecsSystem Spec
27 Sep 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
27 Sep 2015   #9
Rickalo

Windows 7 64bit
 
 

see attached
My System SpecsSystem Spec
27 Sep 2015   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Hi Rickalo.

Noel is our expert; please follow his guidance and instruction.
My System SpecsSystem Spec
Reply

 Windows Update not working - Error Code 5?




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