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Windows 7: Cannot Update Windows 7 x64 SP1 - Error 0x8007370B

18 Oct 2015   #11
Borkum

Windows 7 Home Premium 32 and 64 bit
 
 

NoelDP, any idea when you might be able to get back to this? If not could you turn it over to another admin?


My System SpecsSystem Spec
.
19 Oct 2015   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OMG _ it dropped off my ToDo list!
I'll try and get back to it this evening.
My System SpecsSystem Spec
20 Oct 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - brkaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\brkaa\COMPONENTS" C:\Windows\System32\config
 
.
If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
.

20 Oct 2015   #14
Borkum

Windows 7 Home Premium 32 and 64 bit
 
 

NoelDP, It ran fine. Here is the link to the files: https://www.dropbox.com/s/0n4mbppopp...-2015.zip?dl=0
My System SpecsSystem Spec
21 Oct 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

great - the only error that CheckSUR found this time was the expected...
Code:
Checking Component Store
(f)	CSI Payload File Missing	0x00000000	dao360.dll	x86_microsoft-windows-m..s-components-jetdao_31bf3856ad364e35_6.1.7600.16385_none_7b8c1dc4ef873d90
Please run another SFC /SCANNOW and post the new CBS.log - that way I can fix any other missing files as well.
My System SpecsSystem Spec
21 Oct 2015   #16
Borkum

Windows 7 Home Premium 32 and 64 bit
 
 

NoelDP, here is the link to the CBS log files you requested SFC /scannow. Thanks again
https://www.dropbox.com/s/x553xa0ci8...-2015.zip?dl=0
My System SpecsSystem Spec
22 Oct 2015   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the important bits from the SFC scan...
Code:
	Line 520718: 2015-10-21 19:15:42, Info                  CSI    0000058b [SR] Repairing 4 components
	Line 520719: 2015-10-21 19:15:42, Info                  CSI    0000058c [SR] Beginning Verify and Repair transaction
	Line 520724: 2015-10-21 19:15:42, Info                  CSI    0000058f [SR] Cannot verify component files for Microsoft-Windows-Font-TrueType-MongolianBaiti, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
	Line 520727: 2015-10-21 19:15:42, Info                  CSI    00000591 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 520730: 2015-10-21 19:15:42, Info                  CSI    00000593 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 520735: 2015-10-21 19:15:42, Info                  CSI    00000596 [SR] Cannot verify component files for Microsoft.Windows.Hardware.Devices.ClassInstaller.MULTIPORTSERIAL-DriverClass, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
	Line 520736: 2015-10-21 19:15:42, Info                  CSI    00000597 [SR] Cannot repair member file [l:20{10}]"dao360.dll" of Microsoft-Windows-Microsoft-Data-Access-Components-JetDAO, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
	Line 520741: 2015-10-21 19:15:42, Info                  CSI    0000059a [SR] Recovered manifest from backup for Microsoft-Windows-Font-TrueType-MongolianBaiti, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

I'll post a fix protocol later for everything (hopefully!)
My System SpecsSystem Spec
24 Oct 2015   #18
Borkum

Windows 7 Home Premium 32 and 64 bit
 
 

NoelDP, any luck with finishing this up?
My System SpecsSystem Spec
26 Oct 2015   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - not a good weekend

Anyhow - here we go...
I've uploaded a file - brkab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\brkab
hit the enter key - if you get a 'Not Found' error try
DIR D:\brkab
or
DIR E:\brkab

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\brkab <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
28 Oct 2015   #20
Borkum

Windows 7 Home Premium 32 and 64 bit
 
 

NoelDP, here is the log file: https://www.dropbox.com/s/yzt3h1bhjz...-2015.zip?dl=0
Thanks.
My System SpecsSystem Spec
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 Cannot Update Windows 7 x64 SP1 - Error 0x8007370B




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