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Windows 7: Cannot Update Windows 7 x64 SP1 - Error 0x8007370B

26 Sep 2015   #1
Borkum

Windows 7 Home Premium 32 and 64 bit
 
 
Cannot Update Windows 7 x64 SP1 - Error 0x8007370B

For quite some timenow, I have been unable to successfully run windows updates on my computer. Iam running Windows 7Home 64bit SP1. Running the update troubleshooter yieldsthe error code 0x8007370B. I have searched the Internet, ran the MS Update Fix Ittool, gone thru the Windows Trouble Shooter, booted into Safe mode, and ranDisk Cleanup, but none have made a difference.



In an effort tocollect the information needed for a submission to this forum, I did thefollowing:



Downloaded and ranSURT. It ran for a little over 8 hours and then returned the following message:



Do you want toinstall the following Windows Software Update?



Hotfix for WindowsKB947821.



I did, and it tookabout 20 min. I then decided to reboot before running SFC and when I did, ittook almost 1 hour to restart (I don't know if it actually went BSOD.) Windowsrestarted with the warning:



Windows hasrecovered from an unexpected shutdown



The following werethe problem details:



Problem signature:

Problem EventName: BlueScreen

OSVersion: 6.1.7601.2.1.0.768.3

LocaleID: 1033



Additional information about the problem:

BCCode: 9f

BCP1: 0000000000000003

BCP2: FFFFFA800B76CA00

BCP3: FFFFF80000B9A4D8

BCP4: FFFFFA8012AE0A60

OSVersion: 6_1_7601

ServicePack: 1_0

Product: 768_1



Files that help describe the problem:

C:\Windows\Minidump\092615-22417-01.dmp

C:\Users\Dan\AppData\Local\Temp\WER-124941-0.sysdata.xml



The xml file doesnot exist. The minidump file is included in the submission.



I then ran SFC andit immediately terminated with an error:



Windows Resource Protection could not perform therequested operation.



I don't receive anyerrors from Windows Update, since it just sits there and spins. I did get thefollowing messages after running the "Update Troubleshooter":



Windows Update Error0x8007370B(2015-09-26-T-11_07_06A) - Not fixed

Service registration is missing or corrupt - Fixed

Problem installing recent updates - Fixed

The CBS.log and Minidump files are attached.
Attachment 372438

Any and all help is welcome. Thank you!


My System SpecsSystem Spec
.
27 Sep 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the errors from your CheckSUR log...
Code:
Checking Component Store
(f)	CSI Payload File Missing	0x00000000	dao360.dll	x86_microsoft-windows-m..s-components-jetdao_31bf3856ad364e35_6.1.7600.16385_none_7b8c1dc4ef873d90	
(f)	CSI Corrupt Identity	0xC000000D	Microsoft-Windows-K%rnelBase, Culture=neutral, Version=6.1.7601.17932, PublicKeyToken=31bf3856ad364e35, Pro#essorArchitecture=wow64, versio&Scope=NonSxS	wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.17932_noneG8f658f40ffa656a6	Bad identity
(f)	CSI Manifest Missing	0x00000002	wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.17932_noneG8f658f40ffa656a6.manifest	wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.17932_noneG8f658f40ffa656a6
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
27 Sep 2015   #3
Borkum

Windows 7 Home Premium 32 and 64 bit
 
 

NoelDP,

I don't have a components file in that location. I do have a 2 year old version in my Registry backup folder which is here: https://www.dropbox.com/s/99d6rexzhe...nents.zip?dl=0 .

I don't know why, but maybe that can help.
My System SpecsSystem Spec
.

27 Sep 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The file certainly should be there - if not, you have a MAJOR problem, and CheckSUR is also lying

Open an Elevated Command Prompt, and run the following commands:

DIR C:\Windows\System32\config\COMPONENTS*.*
DIR C:\Windows\System32\config\COMPONENTS /ah


Post the results
My System SpecsSystem Spec
27 Sep 2015   #5
Borkum

Windows 7 Home Premium 32 and 64 bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>DIR C:\Windows\System32\config\COMPONENTS*.*
Volume in drive C is Win7Boot
Volume Serial Number is 8E02-6C40
Directory of C:\Windows\System32\config
09/27/2015 11:32 AM 46,399,488 components
1 File(s) 46,399,488 bytes
0 Dir(s) 71,460,642,816 bytes free
C:\Windows\system32>DIR C:\Windows\System32\config\COMPONENTS /ah
Volume in drive C is Win7Boot
Volume Serial Number is 8E02-6C40
Directory of C:\Windows\System32\config
File Not Found
C:\Windows\system32>
My System SpecsSystem Spec
27 Sep 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - so there is a COMPONENTS file
Quote:
09/27/2015 11:32 AM 46,399,488 components
please compress it and upload the compressed file to a fileshare site - post a link.
My System SpecsSystem Spec
27 Sep 2015   #7
Borkum

Windows 7 Home Premium 32 and 64 bit
 
 

Don't know why I couldn't find it but here it is: https://www.dropbox.com/s/99d6rexzhe...nents.zip?dl=0
Sorry about that.
My System SpecsSystem Spec
29 Sep 2015   #8
Borkum

Windows 7 Home Premium 32 and 64 bit
 
 

NoelDP, did you get the components file?
My System SpecsSystem Spec
30 Sep 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I did - I'm just having problems finding the time to work on it

back when I can!
My System SpecsSystem Spec
30 Sep 2015   #10
Borkum

Windows 7 Home Premium 32 and 64 bit
 
 

Thanks, No problem.
My System SpecsSystem Spec
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