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Windows 7: CheckSUR in circular loop

05 Oct 2015   #1
barderer

TX - Texas
 
 
CheckSUR in circular loop

Hello,

I recently noticed I could not navigate to Add/Remove programs, select which windows features to turn on/off. The dialog turns up blank. I am also unable to uninstall certain updates etc. I researched online and ran the CheckSUR tool. I followed all the common instructions by placing missing files in the package directory etc. However, the tool seems to be caught in some sort of loop as it returns the same result every time even though it says its fixed the problem. Here is the output.


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-05 15:08

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Expected file name Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0.mum does not match the actual file name
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 173
Found 1 errors
Fixed 1 errors
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1


anyone know what would cause this?


My System SpecsSystem Spec
.
06 Oct 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions
and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
06 Oct 2015   #3
barderer

TX - Texas
 
 
Requested files

All logs attached. Thank you so much for your help


Attached Thumbnails
CheckSUR in circular loop-windowsupdatesshot.png  
Attached Images
CheckSUR in circular loop-featureonoffisblank.png 
Attached Files
File Type: zip sfcdetails.zip (6.0 KB, 2 views)
File Type: zip WindowsUpdate.zip (177.6 KB, 1 views)
My System SpecsSystem Spec
.

07 Oct 2015   #4
barderer

TX - Texas
 
 

bump ")
My System SpecsSystem Spec
08 Oct 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about the delay - been very busy at work and elsewhere

I think I may have found the problem.

Please delete the C:\Windows\Temp\CheckSur folder completely

Then run CheckSUR again and post the new CheckSUR.log file
My System SpecsSystem Spec
08 Oct 2015   #6
barderer

TX - Texas
 
 

Noel,

Thanks for the reply. Now the tool reports.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-08 11:10

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Expected file name Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 415
Found 1 errors
CBS MUM Corrupt Total count: 1

Unavailable repair files:
servicing\packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
My System SpecsSystem Spec
08 Oct 2015   #7
barderer

TX - Texas
 
 
persist log in case you need it

persist log


Attached Files
File Type: zip CheckSUR.persist.zip (3.2 KB, 0 views)
My System SpecsSystem Spec
09 Oct 2015   #8
barderer

TX - Texas
 
 

What is weird is that it is looking for a file not present in the KB package when you expand it manually. So I have no idea what it really wants.
My System SpecsSystem Spec
11 Oct 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It wants exactly what it says
There are two files in the expanded package called 'update.mum' and 'update.cat'.
Rename each to 'Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0'.mum/cat as appropriate, and put them in the tight place, then run another CheckSUR scan and post the log
My System SpecsSystem Spec
11 Oct 2015   #10
barderer

TX - Texas
 
 

Same results. Notice it says its looking for the package name with "_SP1" in it. If I rename and put those packages in the directory then it says it can't find the none SP1 package. E.g. It says

expected file name Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum

then you put the package in there then it says

expected file name Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0.mum (notice no SP1)

and keeps looping like that. Hence the problem
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-11 09:53

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Expected file name Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 214
Found 1 errors
CBS MUM Corrupt Total count: 1

Unavailable repair files:
servicing\packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat


Attached Thumbnails
CheckSUR in circular loop-packagesinplace.png  
My System SpecsSystem Spec
Reply

 CheckSUR in circular loop




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