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Windows 7: Windows Update will not run ... says service is not running but it is

10 Dec 2015   #41
sgreenblatt

Windows 7 Home Premium 64-bit
 
 

Thanks again! BTW ... I have not kicked off a Windows Update but there seem to have been some updates that came down. While there are still some outstanding issues would it make sense to try a Windows Update?

Steve


My System SpecsSystem Spec
.
11 Dec 2015   #42
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

They may well fail, but shouldn't cause any new problems if they do.
If you can hold off a wile, I should have the fix sorted tonight/tomorrow morning.
My System SpecsSystem Spec
12 Dec 2015   #43
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm having problems sourcing that last file - simply can't find which update it came from!

Still - we can try getting rid of this error
Quote:
(w) Unable to read Event Log 0x0000001F System
in the meantime.

Open an Elevated Command Prompt, and run the following command -

MOVE C:\Windows\System32\winevt\System.evtx "%userprofile%"\desktop

upload the resulting file on your desktop to your reply, and reboot - then run another CheckSUR scan and post the resulting CheckSUR.log file
My System SpecsSystem Spec
.

13 Dec 2015   #44
sgreenblatt

Windows 7 Home Premium 64-bit
 
 

I was finally able to try this last step. First that file isn't in the location specified. There is a system.evtx file in C:\Windows\System32\winevt\logs\ but it won't let me move it because it's in use. I was able to copy it and then zip it. That's what I've attached here.

And I've attached the other logs as requested.


Attached Files
File Type: zip SystemEVTX.zip (3.04 MB, 3 views)
File Type: log CheckSUR.log (628 Bytes, 1 views)
File Type: log CheckSUR.persist.log (85.5 KB, 0 views)
My System SpecsSystem Spec
13 Dec 2015   #45
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The event log appears to be corrupt - try this....
Boot to Safe Mode, and run the following commands from an Elevated Command Prompt

SC STOP WECSVC
SC STOP WERSVC
SC STOP EVENTLOG
DEL C:\Windows\System32\winevt\System.evtx


Assuming the last command runs without problems, reboot and then post a new copy of the file.
If the command fails, post the exact error message.
My System SpecsSystem Spec
13 Dec 2015   #46
sgreenblatt

Windows 7 Home Premium 64-bit
 
 

Hi .. I wasn't able to stop WECSVC nor WERSVC (and of course I forgot to copy the exact error but the error was bc these services were not started). I was able to stop EVENTLOG but the delete didn't find the file in the location you specified. As I noted earlier, SYSTEM.EVTX is in c:\windows\system32\winevt\logs\ on my computer.

I went ahead and deleted that file, rebooted, but I still cannot copy it to the desktop bc it's in use. So I just went into Explorer and copied it to the desktop ... zipped it ... and uploaded it. I hope this gives you what you need.


Attached Files
File Type: zip SystemEVTX (2).zip (13.2 KB, 2 views)
My System SpecsSystem Spec
20 Dec 2015   #47
sgreenblatt

Windows 7 Home Premium 64-bit
 
 

Hi @NoelDP ... any updates? Thanks!!

23-Dec: Hi @NoelDP ... I still haven't tried to run a Windows Update but some updates are happening. When I started using my laptop this morning it had rebooted last night as a result of some updates. I'm still waiting for the green light from to move forward on running Update again and the Windows 10 update.
My System SpecsSystem Spec
28 Dec 2015   #48
sgreenblatt

Windows 7 Home Premium 64-bit
 
 

@NoelDP ... Did you forget about me?

Any final help would be seriously appreciated!!
My System SpecsSystem Spec
29 Dec 2015   #49
thelma

windows 7 professional 64 bit
 
 

You need some patience here, Noel has some eye problem, sorry
My System SpecsSystem Spec
29 Dec 2015   #50
sgreenblatt

Windows 7 Home Premium 64-bit
 
 

No worries! I had feared that this case was just being overlooked.

I hope Noel has a speedy recovery! Happy New Year!

Steve
My System SpecsSystem Spec
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 Windows Update will not run ... says service is not running but it is




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