Windows Update will not run ... says service is not running but it is

sgreenblatt · 24 Nov 2015

@NoelDP ... you're help is AMAZING!

At this point do you think I'd be better off just resetting the entire computer to factory settings? I have all of my data backed up and don't have a ton of locally installed applications.

Let me know. Thanks.

NoelDP · 24 Nov 2015

It's up to you - I can go on until you scream stop

There are a lot of problems there, but at the moment I don't see anything insurmountable with patience - although the true state of the registry may be more difficult to assess.

sgreenblatt · 25 Nov 2015

Ok ... let's keep going for a bit. I have a concern that the restore won't work for some reason and then I'll really be screwed. Thanks again for your ongoing help!!

I'm thankful for @NoelDP this year!! :)

NoelDP · 25 Nov 2015

Here we go...
I've uploaded a file - sgbae.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder sgbae in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

sgreenblatt · 25 Nov 2015

Here you go.

NoelDP · 26 Nov 2015

Well - we're part-way there, at least!
The last protocol did exactly what it was supposed to do, and we're left with only missing Payload files...

Code:

	Line 49: (f)	CSI Payload File Missing	0x00000000	msv1_0.dll	amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.18779_none_da9d0130795687a1	
	Line 50: (f)	CSI Payload File Missing	0x00000000	kerberos.dll	amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18779_none_44c0f188c7995481	
	Line 55: (f)	CSI Payload File Missing	0x00000000	ntkrnlpa.exe	x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.18869_none_6e06ac4c128946f1	
	Line 56: (f)	CSI Payload File Missing	0x00000000	ieapfltr.dll	amd64_microsoft-windows-ie-antiphishfilter_31bf3856ad364e35_11.2.9600.17207_none_ddfce15780be36d5	
	Line 57: (f)	CSI Payload File Missing	0x00000000	ieapfltr.dll	x86_microsoft-windows-ie-antiphishfilter_31bf3856ad364e35_11.2.9600.17207_none_81de45d3c860c59f	
	Line 58: (f)	CSI Payload File Missing	0x00000000	VGX.dll	amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_11.2.9600.17633_none_cf79f8b8fdd7f763	
	Line 61: (f)	CSI Payload File Missing	0x00000000	GdiPlus.dll	amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7601.18852_none_3bd714b9d8e39a07	
	Line 62: (f)	CSI Payload File Missing	0x00000000	GdiPlus.dll	x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18852_none_72d5ba7586659cb4	
	Line 63: (f)	CSI Payload File Missing	0x00000000	ksecdd.sys	amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18779_none_04349f1f7396fcbf	
	Line 64: (f)	CSI Payload File Missing	0x00000000	mscorwks.dll	x86_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.18299_none_06c142f6eb7f768e	
	Line 71: (f)	CSI Payload File Missing	0x00000000	locale.nls	x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18355_none_6c9540cb07a7834a	
	Line 72: (f)	CSI Payload File Missing	0x00000000	locale.nls	amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18355_none_c8b3dc4ec004f480	
	Line 73: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-datetime-l1-1-0.dll	amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.18869_none_68a6d625929398fb	
	Line 74: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-xstate-l1-1-0.dll	amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.18869_none_68a6d625929398fb	
	Line 75: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-datetime-l1-1-0.dll	x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.18869_none_0c883aa1da3627c5	
	Line 76: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-threadpool-l1-1-0.dll	x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.18869_none_0c883aa1da3627c5	
	Line 83: (f)	CSI Payload File Missing	0x00000000	gdi32.dll	wow64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.18778_none_c1bc6861947ef898	
	Line 84: (f)	CSI Payload File Missing	0x00000000	SMSvcHost.exe	amd64_wcf-smsvchost_b03f5f7f11d50a3a_6.1.7601.18523_none_c7c761730b1dbeb5	
	Line 89: (f)	CSI Payload File Missing	0x00000000	GdiPlus.dll	amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18852_none_2b28839e71e973ae	
	Line 90: (f)	CSI Payload File Missing	0x00000000	SMSvcHost.exe	msil_smsvchost_b03f5f7f11d50a3a_6.1.7601.18523_none_e6b73bb51114107b	
	Line 91: (f)	CSI Payload File Missing	0x00000000	cleanupintlcache.exe	amd64_microsoft-windows-g..decacheclean-canada_31bf3856ad364e35_6.1.7601.18355_none_a6c2580338911f55	
	Line 104: (f)	CSI Payload File Missing	0x00000000	msrating.dll	x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.17358_none_4dd8888eb9612872	
	Line 109: (f)	CSI Payload File Missing	0x00000000	msrating.dll	amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.17207_none_a9fd095471bae563	
	Line 110: (f)	CSI Payload File Missing	0x00000000	msrating.dll	x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.17207_none_4dde6dd0b95d742d	
	Line 117: (f)	CSI Payload File Missing	0x00000000	ntoskrnl.exe	amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.18869_none_ca2547cfcae6b827	
	Line 122: (f)	CSI Payload File Missing	0x00000000	GdiPlus.dll	x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23055_none_5c07d287a00d43eb	
	Line 123: (f)	CSI Payload File Missing	0x00000000	ieframe.ptxml	amd64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.16686_none_e276c61c1e95db2c	
	Line 124: (f)	CSI Payload File Missing	0x00000000	ieframe.ptxml	amd64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.20794_none_cb9f7d6e38443ce7	
	Line 125: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-processthreads-l1-1-0.dll	x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.22436_none_0d2f3cd4f33e35f4	
	Line 126: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-processenvironment-l1-1-0.dll	x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.22436_none_0d2f3cd4f33e35f4	
	Line 127: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-namedpipe-l1-1-0.dll	x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.22436_none_0d2f3cd4f33e35f4	
	Line 128: (f)	CSI Payload File Missing	0x00000000	ieframe.ptxml	amd64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.16736_none_e266f4be1ea2786a	
	Line 129: (f)	CSI Payload File Missing	0x00000000	apisetschema.dll	wow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.23072_none_14fbdb797d824510	
	Line 130: (f)	CSI Payload File Missing	0x00000000	winresume.efi	amd64_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.1.7601.23072_none_c7a52054bcba8174	
	Line 131: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-misc-l1-1-0.dll	x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.23072_none_0cffdd9cf3626561	
	Line 132: (f)	CSI Payload File Missing	0x00000000	IEShims.dll	amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16686_none_c56189720aafd4b6	
	Line 133: (f)	CSI Payload File Missing	0x00000000	WininetPlugin.dll	amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20580_none_76ceeeb88dc602aa	
	Line 134: (f)	CSI Payload File Missing	0x00000000	locale.nls	x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22555_none_6d1edf7c20c5203b	
	Line 135: (f)	CSI Payload File Missing	0x00000000	ieframe.ptxml	amd64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.20768_none_cb9c217038475766	
	Line 136: (f)	CSI Payload File Missing	0x00000000	GdiPlus.dll	amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23055_none_145a9bb08b911ae5	
	Line 137: (f)	CSI Payload File Missing	0x00000000	wdigest.dll	amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.23136_none_996916ffac80e9e3	
	Line 138: (f)	CSI Payload File Missing	0x00000000	locale.nls	amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22555_none_c93d7affd9229171	
	Line 139: (f)	CSI Payload File Missing	0x00000000	PDMSetup.exe	x86_microsoft-windows-ie-pdm-configuration_31bf3856ad364e35_10.2.9200.16686_none_7204ac97ce858456	
	Line 140: (f)	CSI Payload File Missing	0x00000000	certcli.dll.mui	amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22807_en-us_c37cb6f2cf872741	
	Line 141: (f)	CSI Payload File Missing	0x00000000	mscorwks.dll	amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_a8423065f0ae4976	
	Line 142: (f)	CSI Payload File Missing	0x00000000	cleanupintlcache.exe	amd64_microsoft-windows-g..decacheclean-canada_31bf3856ad364e35_6.1.7601.22555_none_a74bf6b451aebc46	
	Line 143: (f)	CSI Payload File Missing	0x00000000	IEShims.dll	amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16618_none_c55a59dc0ab65697	
	Line 144: (f)	CSI Payload File Missing	0x00000000	ieframe.ptxml	amd64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.16721_none_e266665c1ea2deee	
	Line 145: (f)	CSI Payload File Missing	0x00000000	shell32.dll	wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.23121_none_d51f6f927624eb30	
	Line 146: (f)	CSI Payload File Missing	0x00000000	mscordacwks.dll	x86_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.22495_none_e8b81a19dd277c34	
	Line 147: (f)	CSI Payload File Missing	0x00000000	certcli.dll.mui	amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22712_en-us_c36ce3aecf93c758	
	Line 148: (f)	CSI Payload File Missing	0x00000000	System.Drawing.dll	msil_system.drawing_b03f5f7f11d50a3a_6.1.7601.23126_none_4d22bd24c71e8d8d	
	Line 149: (f)	CSI Payload File Missing	0x00000000	lsasrv.dll.mui	amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22736_en-us_e543c265c667028a	
	Line 150: (f)	CSI Payload File Missing	0x00000000	certcli.dll.mui	amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22865_en-us_c339d6d6cfb99c39	
	Line 151: (f)	CSI Payload File Missing	0x00000000	sspicli.dll	amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22705_none_0505e8508c7f766f	
	Line 152: (f)	CSI Payload File Missing	0x00000000	tdc.ocx	amd64_microsoft-windows-ie-datacontrol_31bf3856ad364e35_10.2.9200.16521_none_91e0c27f109d4267	
	Line 153: (f)	CSI Payload File Missing	0x00000000	schannel.dll	wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.23136_none_8b06c148b96f6ed6	
	Line 154: (f)	CSI Payload File Missing	0x00000000	inetres.admx	amd64_microsoft-windows-inetres-adm_31bf3856ad364e35_10.2.9200.16521_none_6c68f3ed08471902	
	Line 155: (f)	CSI Payload File Missing	0x00000000	advapi32.dll	x86_microsoft-windows-advapi32_31bf3856ad364e35_6.1.7601.23072_none_e5963f50fe142ad5	
	Line 156: (f)	CSI Payload File Missing	0x00000000	TSpkg.dll	amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22705_none_22738efdd144430a	
	Line 157: (f)	CSI Payload File Missing	0x00000000	winresume.efi	amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.23072_none_b993435c9c96c3a3	
	Line 158: (f)	CSI Payload File Missing	0x00000000	ieframe.ptxml	amd64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.16660_none_e2754e381e970eb8	
	Line 159: (f)	CSI Payload File Missing	0x00000000	iediagcmd.exe	amd64_microsoft-windows-ie-iediag_31bf3856ad364e35_10.2.9200.16521_none_94b9c69101c503e9	
	Line 160: (f)	CSI Payload File Missing	0x00000000	lsasrv.dll.mui	amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22865_en-us_e522543dc6803a2d	
	Line 161: (f)	CSI Payload File Missing	0x00000000	kerberos.dll	wow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22983_none_4f8e68e415253754	
	Line 162: (f)	CSI Payload File Missing	0x00000000	gdi32.dll	wow64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.22982_none_c235356aadaa1970	
	Line 163: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-processthreads-l1-1-0.dll	amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.22436_none_694dd858ab9ba72a	
	Line 164: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-processenvironment-l1-1-0.dll	amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.22436_none_694dd858ab9ba72a	
	Line 165: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-namedpipe-l1-1-0.dll	amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.22436_none_694dd858ab9ba72a	
	Line 166: (f)	CSI Payload File Missing	0x00000000	WininetPlugin.dll	amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16470_none_765021d974a046ef	
	Line 167: (f)	CSI Payload File Missing	0x00000000	gdi32.dll	wow64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.22471_none_c23efb8eada2f265	
	Line 168: (f)	CSI Payload File Missing	0x00000000	lsasrv.dll.mui	amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22712_en-us_e5556115c65a654c	
	Line 169: (f)	CSI Payload File Missing	0x00000000	lsasrv.dll.mui	amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22807_en-us_e5653459c64dc535	
	Line 170: (f)	CSI Payload File Missing	0x00000000	lsasrv.dll.mui	amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22843_en-us_e535f381c671cf9d	
	Line 171: (f)	CSI Payload File Missing	0x00000000	advapi32.dll	amd64_microsoft-windows-advapi32_31bf3856ad364e35_6.1.7601.23072_none_41b4dad4b6719c0b	
	Line 172: (f)	CSI Payload File Missing	0x00000000	adtschema.dll.mui	amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23112_en-us_b8b30e8b899b9fa9	
	Line 173: (f)	CSI Payload File Missing	0x00000000	msobjs.dll.mui	amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23112_en-us_b8b30e8b899b9fa9	
	Line 174: (f)	CSI Payload File Missing	0x00000000	msaudite.dll.mui	amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23112_en-us_b8b30e8b899b9fa9	
	Line 175: (f)	CSI Payload File Missing	0x00000000	auditpol.exe.mui	amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23112_en-us_b8b30e8b899b9fa9	
	Line 176: (f)	CSI Payload File Missing	0x00000000	ieframe.ptxml	amd64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.16618_none_e26f96861e9c5d0d	
	Line 177: (f)	CSI Payload File Missing	0x00000000	certcli.dll.mui	amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22843_en-us_c34d761acfab31a9	
	Line 178: (f)	CSI Payload File Missing	0x00000000	sspicli.dll	wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.23072_none_0f0bbe3ec11bdd8c	
	Line 179: (f)	CSI Payload File Missing	0x00000000	ieframe.ptxml	amd64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.16635_none_e271db721e9a42d8	
	Line 180: (f)	CSI Payload File Missing	0x00000000	ieinstal.exe	amd64_microsoft-windows-ieinstal_31bf3856ad364e35_10.2.9200.16521_none_667572b30215fb44	
	Line 181: (f)	CSI Payload File Missing	0x00000000	sspisrv.dll	amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.23040_none_04d5831c8ca49510	
	Line 182: (f)	CSI Payload File Missing	0x00000000	wicainventory.exe	amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18467_none_e59f18f2101b1222	
	Line 183: (f)	CSI Payload File Missing	0x00000000	sdbapiu.dll	amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18467_none_e59f18f2101b1222	
	Line 184: (f)	CSI Payload File Missing	0x00000000	cosquery.dll	amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18467_none_e59f18f2101b1222	
	Line 185: (f)	CSI Payload File Missing	0x00000000	compatplugin.dll	amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18467_none_e59f18f2101b1222	
	Line 186: (f)	CSI Payload File Missing	0x00000000	ieframe.ptxml	amd64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.20742_none_cb9aa98c38488af2	
	Line 187: (f)	CSI Payload File Missing	0x00000000	iertutil.dll	x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16470_none_5fec3d31a6f3f416	
	Line 188: (f)	CSI Payload File Missing	0x00000000	IEShims.dll	amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.20794_none_ae8a40c4245e3671	
	Line 189: (f)	CSI Payload File Missing	0x00000000	certcli.dll.mui	amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22736_en-us_c35b44fecfa06496	
	Line 190: (f)	CSI Payload File Missing	0x00000000	api-ms-win-core-misc-l1-1-0.dll	amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.23072_none_691e7920abbfd697	
	Line 191: (f)	CSI Payload File Missing	0x00000000	mscorwks.dll	x86_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.22495_none_eff3f73305267061	
	Line 192: (f)	CSI Payload File Missing	0x00000000	iertutil.dll	x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20580_none_606b0a10c019afd1	
	Line 193: (f)	CSI Payload File Missing	0x00000000	ncrypt.dll	amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22983_none_bc4136f82192f404	
	Line 194: (f)	CSI Payload File Missing	0x00000000	kerberos.dll	amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22983_none_4539be91e0c47559	
	Line 195: (f)	CSI Payload File Missing	0x00000000	ieframe.ptxml	amd64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.20848_none_cb8f50f0385140a9	
	Line 196: (f)	CSI Payload File Missing	0x00000000	kerberos.dll	wow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18909_none_4f614f1afbc14d33	
	Line 197: (f)	CSI Payload File Missing	0x00000000	oleaut32.dll	amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.22886_none_1b660aec2b6e6767	
	Line 198: (f)	CSI Payload File Missing	0x00000000	apisetschema.dll	amd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.23072_none_0aa7312749218315	
	Line 199: (f)	CSI Payload File Missing	0x00000000	ieframe.ptxml	amd64_microsoft-windows-ieframe_31bf3856ad364e35_10.2.9200.20831_none_cb8ef01e385173eb	
	Line 207:   CSI Payload File Missing Total count: 103

... and the final Event log error, which we can worry about later.

I'll post a fix protocol for the payload files when I can get to it, but it's likely to be sometime over the weekend, now.

sgreenblatt · 01 Dec 2015

Hi @NoelDP ... any chance you post the fix protocol for the payload files? Thanks!

NoelDP · 07 Dec 2015

Sorry about that - Too much going on !

I've uploaded a file - sgbaf.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\sgbaf
hit the enter key - if you get a 'Not Found' error try
DIR D:\sgbaf
or
DIR E:\sgbaf

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\sgbaf <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Then run CheckSUR again, and post the new CheckSUR.log file

sgreenblatt · 07 Dec 2015

I get the sense we're getting close based on the small size of these log files.

NoelDP · 10 Dec 2015

Definitely!
Here's the remaining problems...

Code:

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	IEShims.dll	amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16618_none_c55a59dc0ab65697	
c..ityclient.resources_31bf3856ad364e35_6.1.7601.22736_en-us_c35b44fecfa06496\certcli.dll.mui

Summary:
Seconds executed: 1267
 Found 4 errors
 Fixed 3 errors
  CSI Payload File Missing Total count: 4
  Fixed: CSI Payload File Missing.  Total count: 3
(w)	Unable to read Event Log	0x0000001F	System

I'll post a fix for the remaining file error when I can get to it - and then we'll have to work out what's blocking the System Event logs from working.