Windows Updated Error code 80073712, Log files included


  1. stan6595
    Posts : 5
    Windows 7 OEM 64bits
       New #1

    Windows Updated Error code 80073712, Log files included


    I tried to update and install KB3074543; however, every time I tried to install the error code keeps pops out.

    I tried several methods like SURT, SFC scan, clean up the cache, Microsoft fix it, Windows Update fix, manually install the update, but none of them works

    Here is my Log files folder, please take a look.

    Microsoft services

    Thank you
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  3. stan6595
    Posts : 5
    Windows 7 OEM 64bits
    Thread Starter
       New #2

    Anyone have the solution to solve this?
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    The latest run of CheckSUR did not complete properly - however, the previous run shows the following problems...
    Code:
    Summary:
Seconds executed: 652
 Found 20 errors
  CSI Manifest All Zeros Total count: 12
  CBS MUM Corrupt Total count: 5
  CBS Catalog Corrupt Total count: 3

Unavailable repair files:
	winsxs\manifests\msil_system.directoryser..protocols.resources_b03f5f7f11d50a3a_6.1.7601.18923_en-us_db8e43bd52093c31.manifest
	winsxs\manifests\msil_system.directoryservices.protocols_b03f5f7f11d50a3a_6.1.7601.18923_none_8377c4b81100cebe.manifest
	winsxs\manifests\msil_system.drawing_b03f5f7f11d50a3a_6.1.7601.23126_none_4d22bd24c71e8d8d.manifest
	winsxs\manifests\amd64_netfx-system.drawing_b03f5f7f11d50a3a_6.1.7601.18923_none_04f84370ee9f7a3d.manifest
	winsxs\manifests\msil_system.drawing.resources_b03f5f7f11d50a3a_6.1.7601.18923_en-us_bd7eea74f3cdb50d.manifest
	winsxs\manifests\msil_system.drawing.resources_b03f5f7f11d50a3a_6.1.7601.23126_en-us_a6b102870d755c44.manifest
	winsxs\manifests\msil_system.directoryservices.protocols_b03f5f7f11d50a3a_6.1.7601.23126_none_6ca9dcca2aa875f5.manifest
	winsxs\manifests\amd64_netfx-system.directoryservices.protocols_b03f5f7f11d50a3a_6.1.7601.18923_none_f62b5aac4a97fe2d.manifest
	winsxs\manifests\msil_system.directoryser..protocols.resources_b03f5f7f11d50a3a_6.1.7601.23126_en-us_c4c05bcf6bb0e368.manifest
	winsxs\manifests\amd64_netfx-system.drawing_b03f5f7f11d50a3a_6.1.7601.23126_none_ee2a5b8308472174.manifest
	winsxs\manifests\msil_system.drawing_b03f5f7f11d50a3a_6.1.7601.18923_none_63f0a512ad76e656.manifest
	winsxs\manifests\amd64_netfx-system.directoryservices.protocols_b03f5f7f11d50a3a_6.1.7601.23126_none_df5d72be643fa564.manifest
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
	servicing\packages\Package_1_for_KB3074543~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Package_1_for_KB3074543~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Package_for_KB3074543_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Package_for_KB3074543_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Package_for_KB3074543~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Package_for_KB3074543~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
	servicing\packages\Package_1_for_KB3074543~31bf3856ad364e35~amd64~~6.1.1.0.cat
	servicing\packages\Package_1_for_KB3074543~31bf3856ad364e35~amd64~~6.1.1.0.cat
	servicing\packages\Package_for_KB3074543_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
	servicing\packages\Package_for_KB3074543_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
	servicing\packages\Package_for_KB3074543~31bf3856ad364e35~amd64~~6.1.1.0.cat
	servicing\packages\Package_for_KB3074543~31bf3856ad364e35~amd64~~6.1.1.0.cat

    I'll post a fix protocol for these errors when I can get to it.
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  6. stan6595
    Posts : 5
    Windows 7 OEM 64bits
    Thread Starter
       New #4

    Thank you.

    Looking forward to hear back from you.

    :)
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    I've uploaded a file - st6aa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder st6aa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
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  8. stan6595
    Posts : 5
    Windows 7 OEM 64bits
    Thread Starter
       New #6

    Hi, here is the log file.

    Please take a look

    Thank you
    Windows Updated Error code 80073712, Log files included Attached Files
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    CheckSUR is clear now - please do a Check for updates, and attempt to install ONLY the oldest update found.
    If it goes in OK, try the rest.
    If it fails, post the C:\Windows\windowsupdate.log file.
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  11. stan6595
    Posts : 5
    Windows 7 OEM 64bits
    Thread Starter
       New #8

    Thank you. All the updates are working now.
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    Great!

    Good luck.
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