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Windows 7: Failed Install KB2965788 - Important Update

16 Oct 2015   #1
tjg79

Windows 7 Professional x64 SP1
 
 
Failed Install KB2965788 - Important Update

I was doing a clean install and during the updates, I had one, KB2965788, that failed to install and hasn't reappeared for a second attempt.

I'm running Win 7 Pro x64. The error code is WindowsUpdate_80070308.

I'm not sure if this update is required for my system configuration or if there is some issue that needs to be detected and resolved.

Does anyone have any suggestions?

Regards


My System SpecsSystem Spec
.
16 Oct 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My understanding that some system may require this KB and some don't.
My system do not have KB2965788 installed.
My System SpecsSystem Spec
17 Oct 2015   #3
tjg79

Windows 7 Professional x64 SP1
 
 

That's what I was thinking. It downloaded, but failed to install, because it wasn't applicable. So, it hasn't reappeared. But, I don't know for certain.
My System SpecsSystem Spec
.

17 Oct 2015   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Their are few (I'm certain) with Windows Updates any more.
My System SpecsSystem Spec
19 Oct 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The error code indicates a possible file problem...
Please follow the Windows Update Posting Instructions
and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
20 Oct 2015   #6
tjg79

Windows 7 Professional x64 SP1
 
 

On this clean install, I had one batch of updates where five updates had install problems. Four subsequently installed successfully of which one successfully installed on the third attempt, and one has never reappeared for installation, KB2965788.

SFC /SCANNOW did not indicate any system integrity issues.

The System Update Readiness Tool (SURT) installed successfully in a short period of time.

Failed Install KB2965788 - Important Update-screen-shot-1.jpg

The screen shot above shows the update history with the failed installs

Failed Install KB2965788 - Important Update-screen-shot-2.jpg

The screen shot above shows the details of the KB2972216 failed install. This update subsequently installed successfully.

Failed Install KB2965788 - Important Update-screen-shot-3.jpg

The screen shot above shows the details of the KB3020388 failed install. This update subsequently installed successfully.

Failed Install KB2965788 - Important Update-screen-shot-4.jpg

The screen shot above shows the details of the KB2965788 failed install.

Failed Install KB2965788 - Important Update-screen-shot-5.jpg

The screen shot above shows the details of the KB3069762 failed install. This update subsequently installed successfully.

Failed Install KB2965788 - Important Update-screen-shot-6.jpg

The screen shot above shows the details of the KB3075226 failed install. This update failed two installs, but then installed successfully.

Failed Install KB2965788 - Important Update-screen-shot-7.jpg

The screen shot above shows the details of the KB3075226 failed install. This is the second failure for this update, but it subsequently installed successfully.

I divided the CBS folder into two separate folders due to size, CBS1 & CBS2. They can be downloaded from the following links:

CBS 1.zip

CBS 2.zip

Below is the windowsupdate.log file.

WindowsUpdate.log

Please let me know if you need any additional information.

Regards


My System SpecsSystem Spec
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