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Windows 7: Windows Update Error Code 800700C1, Hasn't Updated Since 6-17-15

19 Oct 2015   #1
64bit7HP

64 bit Windows 7 Home Premium
 
 
Windows Update Error Code 800700C1, Hasn't Updated Since 6-17-15

Everytime I try to run Windows Update, it tells me it encountered an unknown error and gives me that code.

I ran SURT, it didn't fix the problem.

I opened an elevated Command Prompt and ran sfc /scannow. It told me that it found corrupt files but it could not correct them. I even ran it in Safe Mode and also at boot and it still couldn't fix the corrupt files. I have attached the log file for that, the CBS log file and the DISM log file. Attempting to run Dism /Online /Cleanup-Image /CheckHealth gave me error code 87.

I have also tried to run the Windows system repair feature on the install DVD but even that was unsuccessful in solving the problem.

I don't have any restore points prior to 6-17-15 when the issue started since they were deleted in an attempt to fix this problem.

I don't have any registry backups prior to 6-17-15 either, although another user was performing registry edits on this laptop and deleted the backups that he created.

I have the correct original System32 file and all of it's contents on my desktop that I extracted from a Windows 7 install DVD that I can use if needed but I am uncomfortable with replacing these files without knowledgable help.

Hopefully this will give you enough information to help me solve this problem.

Thanks in advance.




Attached Files
File Type: zip sfcdetails 10-13-15.zip (4.4 KB, 0 views)
File Type: zip dism 10-19-15.zip (498.9 KB, 1 views)
My System SpecsSystem Spec
.
20 Oct 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

the SFC scan shows the following problems...
Code:
	Line 27718: 2015-10-13 02:15:31, Info                  CSI    00000388 [SR] Repairing 9 components
	Line 27719: 2015-10-13 02:15:31, Info                  CSI    00000389 [SR] Beginning Verify and Repair transaction
	Line 27722: 2015-10-13 02:15:31, Info                  CSI    0000038b [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 27725: 2015-10-13 02:15:32, Info                  CSI    0000038d [SR] Cannot repair member file [l:44{22}]"PrintIsolationHost.exe" of Microsoft-Windows-Printing-Server-Isolation, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 27728: 2015-10-13 02:15:32, Info                  CSI    0000038f [SR] Cannot repair member file [l:26{13}]"sdiagschd.dll" of Microsoft-Windows-ScriptedDiagnosticsClient-Scheduled, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 27731: 2015-10-13 02:15:32, Info                  CSI    00000391 [SR] Cannot repair member file [l:18{9}]"slwga.dll" of Microsoft-Windows-Security-SPP-WGA, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 27734: 2015-10-13 02:15:32, Info                  CSI    00000393 [SR] Cannot repair member file [l:28{14}]"TaskSchdPS.dll" of Microsoft-Windows-TaskScheduler-APIs-Proxy, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 27737: 2015-10-13 02:15:32, Info                  CSI    00000395 [SR] Cannot repair member file [l:14{7}]"fde.dll" of Microsoft-Windows-fde, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 27740: 2015-10-13 02:15:32, Info                  CSI    00000397 [SR] Cannot repair member file [l:20{10}]"gpedit.dll" of Microsoft-Windows-GroupPolicy-Admin-Gpedit, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 27743: 2015-10-13 02:15:32, Info                  CSI    00000399 [SR] Cannot repair member file [l:22{11}]"fdeploy.dll" of Microsoft-Windows-fdeploy, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 27746: 2015-10-13 02:15:32, Info                  CSI    0000039b [SR] Cannot repair member file [l:20{10}]"gptext.dll" of Microsoft-Windows-GroupPolicy-Gptext, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Your install should also be showing as non-genuine?

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

Windows Genuine and Activation Issue Posting Instructions

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
https://www.microsoft.com/en-gb/howt...spx#PCPurchase
My System SpecsSystem Spec
20 Oct 2015   #3
64bit7HP

64 bit Windows 7 Home Premium
 
 

Thank you, I'll try and get that done tonight when I get home from work. In the meantime, this copy of Windows 7 Home Premium OA is what came with the laptop that we bought brand new a few years ago. It's the 64 bit edition that now has Service Pack 1 and Im not getting any messages to register this copy.
My System SpecsSystem Spec
.

21 Oct 2015   #4
64bit7HP

64 bit Windows 7 Home Premium
 
 

Got back really late last night, just ran the diagnostic tool this morning. Here are the results. I xxx'd the rest of the product key below for obvious reasons.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-xxxxx-xxxxx-xxxxx
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DDE0F459-E02C-4777-957B-0D27FC931434}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\Opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DDE0F459-E02C-4777-957B-0D27FC931434}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-549166196-3867662017-3021753738</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K84L</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K84L.205</Version><SMBIOSVersion major="2" minor="6"/><Date>20110825000000.000000+000</Date></BIOS><HWID>34233D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Installation ID: 108206041495167203223586503986348341931185520254722032
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 10/21/2015 10:21:13 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:31:2015 16:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GHcX9Ip8qDYXGRaMnqeAvqYLswucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			_ASUS_		Notebook
  FACP			_ASUS_		Notebook
  DBGP			_ASUS_		Notebook
  HPET			_ASUS_		Notebook
  MCFG			_ASUS_		Notebook
  ECDT			_ASUS_		Notebook
  SLIC			_ASUS_		Notebook
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  ASF!			INTEL 		 HCG
My System SpecsSystem Spec
21 Oct 2015   #5
64bit7HP

64 bit Windows 7 Home Premium
 
 

Hmmm...one thing I noticed is that the product key on the sticker does not match any of the numbers in the report. Is that normal?
My System SpecsSystem Spec
21 Oct 2015   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by 64bit7HP View Post
Hmmm...one thing I noticed is that the product key on the sticker does not match any of the numbers in the report. Is that normal?
Yes, that is normal. If you ever need to re-install W7, you might want to use the key on the COA sticker. It depends on where you get the installation media from. Discs provided by the vendor of the computer often have that vendor's applicable OEM key embedded and you won't have to enter any key.

The key that you are using is the one that Asus uses for most (all?) of it's OEM installations of this version of Windows. If you Google "OEM-8992687-00007" you will come up with other people using the same key (e.g. this post). As mentioned in that post, these types of keys are different. There is no value in hiding them. There is no harm in hiding then either. It is not important to determining the genuineness of the installation.

Your installation of W7 does not seem to have been flaged as non-genuine... but I'll let NoelDP confirm.

Just to confirm: Windows 7 Home Premium is written on your COA sticker. Correct?
My System SpecsSystem Spec
21 Oct 2015   #7
64bit7HP

64 bit Windows 7 Home Premium
 
 

Thanks. "Windows 7 Home Premium OA" is exactly what it reads. What the OA stands for, I don't know.
My System SpecsSystem Spec
21 Oct 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The OA stands for OEM Activation (I think) - and means that it should be only sold pre-affixed to a machine from a large manufacturer (such as ASUS).
Yes, that report shows as being fine (a little surprising since one of the damaged files is actually part of the WGA system!)

I'll post a fix for those files later.
My System SpecsSystem Spec
21 Oct 2015   #9
64bit7HP

64 bit Windows 7 Home Premium
 
 

Great. Thanks Noel.
My System SpecsSystem Spec
21 Oct 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - 67baa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\67baa
hit the enter key - if you get a 'Not Found' error try
DIR D:\67baa
or
DIR E:\67baa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\67baa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
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 Windows Update Error Code 800700C1, Hasn't Updated Since 6-17-15




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