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Windows 7: Windows Genuine but won't activate

24 Oct 2015   #1
Beroldb

Windows 7 Professional 64 bit SP1
 
 
Windows Genuine but won't activate

Hi there;

I'm hoping for some help that will allow me to move forward without having to do a restore of my OS to the factory defaults.

I bought an Acer VM4630G from a local ACER distributor here in Vancouver, BC, Canada. I offer this information to establish that I KNOW this is a genuine version of Windows 7 Professional. I believe, or as I can best recall, it came with SP1 and the box itself was bought in April 2014 with a 3 year business warranty.

The OS has been working fine until a few months ago when it started reporting that the copy of Windows on the machine was not genuine. After doing a bunch of research, which included my pulling the keys from the OS with a key finder, I removed the 2 apparently offending update patches (KB 3004394 and 971033) and lost the 'not genuine tag' and black screen.

The problem is, however, that the OS will not activate. I get a message that says the key is not valid. Using a key finder, I found that I have two keys. The first is a "Windows (BIOS OEM Key)" and the second is "Windows 7 Professional 00371-OEM-8992671-00004 Service Pack 1". (I have not shown the keys for the obvious reason - If you require a partial on the keys, please let me know.) What I can confirm is that the information shown in the 'diagnostic report' is not the BIOS OEM Key and does match the last 3 groups of the key in the report. This box does not have a Windows sticker on the outside. I have not looked inside but this is only because the box is in use at a remote location and I have not been back there yet. I do have remote access though.

After attempting to activate the OS (and I have only 3 days for the activation) I get a dialogue box that offers three suggestions, none of which seem to be of any value.
  • I'm not going to buy a new operating system key from Microsoft;
  • I don't have a different key to type in, other than the BIOS key and it doesn't do anything with that;
  • Calling ACER, which I have done, is a waste of time because there standard response is to do a Default System Restore from the Restore partition on the drive. This action must be the absolute last resort for me. I have too much time and money invested in the software installed on this system to give up without a fight.
So, here I am, asking for help, hoping that someone can guide me to a safe/reasonable/quick solution.


Thank you


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {2C5B985E-33F1-47B6-82E6-87FE027654FC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Waterfox\waterfox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2C5B985E-33F1-47B6-82E6-87FE027654FC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-4171755864-3452773663-2348237864</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M4630G</Model></SYSTEM><BIOS><Manufacturer>Acer                    </Manufacturer><Version>P11-B2                 </Version><SMBIOSVersion major="2" minor="7"/><Date>20150410000000.000000+000</Date></BIOS><HWID>0FA13B07018400F4</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700004-02-4105-7601.0000-2972015
Installation ID: 005385902945300510089785975092672045776203775421237676
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7TP9F
License Status: Initial grace period
Time remaining: 42840 minute(s) (29 day(s))
Remaining Windows rearm count: 0
Trusted time: 24/10/2015 2:50:41 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:16:2015 22:18
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAMAAAABAAAAAQABAAEAln30DwzixgYUzhA1znCYJ+a36PDI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  DBGP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  FPDT            ACRSYS        ACRPRDCT
  TCPA            APTIO4        NAPAASF
  MSDM            ACRSYS        ACRPRDCT
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  ASF!            INTEL          HCG
  DMAR            INTEL         HSW



My System SpecsSystem Spec
.
24 Oct 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to our forum Beroldb.

I have looked at you log and found this.

Quote:
Time remaining: 42840 minute(s) (29 day(s))
I'm no expert in such matters but have done some research and found your problem is over my pay grade.

Be advise you must have KB971033 installed.

https://support.microsoft.com/en-us/kb/971033

From you posts

Quote:
I removed the 2 apparently offending update patches (KB 3004394 and 971033) and lost the 'not genuine tag' and black screen.
Our expert is Noel and he is not online at this time.

While waiting for Noel you could try sfc /scannow and report any errors.
The information could be helpful to Noel. Can't hurt anything.

This tutorial by Brink could be helpful.

SFC /SCANNOW Command - System File Checker

Are you having any other problems with the computer?

Do I understand correctly you are trying to repair this system remotely?

Just a note:
This is the first post I have seen that uses this
Quote:
Antivirus AVG Cloudcare
Do your other working system use the same anti virus?
My System SpecsSystem Spec
24 Oct 2015   #3
Binkie

 
 

Not to butt in here, but I had the same thing happen to me..

I bought a used Dell desktop, with a fresh install of Windows 7. Hey it worked fine did the updates and everything else..

But then came Windows 10 and it downloaded and was installed. I didn't care for win. 10 so I asked to remove it.. But Microsoft does a fresh install of windows 7 not the previous one I had..

This is where I found out that I had no Key.....The person who I bought this machine off of refurbishes computers and sells them all with the same key.. You are only allowed one key per machine.. I had to shelve the machine..
My System SpecsSystem Spec
.

24 Oct 2015   #4
RolandJS

Windows 7 Professional 64-bit
 
 

Binkie, I believe you can still hunt down and purchase either an OEM or Microsoft Windows 7, I bought the Pro version for my computers. It was not cheap! However, I have legal-beagles
My System SpecsSystem Spec
25 Oct 2015   #5
Binkie

 
 

Quote   Quote: Originally Posted by RolandJS View Post
Binkie, I believe you can still hunt down and purchase either an OEM or Microsoft Windows 7, I bought the Pro version for my computers. It was not cheap! However, I have legal-beagles
Yea I knew that, I did check this out.. The machine is old, so it's just for parts now..

Probably wait until I need another machine then get Win. 10..

Thanks for your reply..

Ron..
My System SpecsSystem Spec
25 Oct 2015   #6
Beroldb

Windows 7 Professional 64 bit SP1
 
 

Thank you Layback Bear.

I will reinstall the KJ 971033 which will bring back the WAT folder and programs and try it again. I'm not certain how much difference that will make but, more will be revealed.

With regards to working remotely - I'm using LogMeIn and have full control of the machine, more so than would be available to me in a normal Terminal session. I do almost all of my computer maintenance using this method and whilst there are some limitations, none that get in the way of what I'm doing right now.

With regards to AVG Cloudcare - I use this AV solution with all of the systems that I manage and so far, I don't seem to get a 'normal' amount of false positives which are dealt with fairly quickly by AVG when reported.

There is another Veriton, in fact the exact same model as this one, bought on the same invoice, with almost all the same software installed, on the LAN (not more than 10 feet away), and it's functioning perfectly.

I will post the sfc /scannow results in an added post to the thread.

Again, thank you for your interest and help.


With regards to
Quote   Quote: Originally Posted by Layback Bear View Post
Welcome to our forum Beroldb.

I have looked at you log and found this.

Quote:
Time remaining: 42840 minute(s) (29 day(s))
I'm no expert in such matters but have done some research and found your problem is over my pay grade.

Be advise you must have KB971033 installed.

https://support.microsoft.com/en-us/kb/971033

From you posts

Quote:
I removed the 2 apparently offending update patches (KB 3004394 and 971033) and lost the 'not genuine tag' and black screen.
Our expert is Noel and he is not online at this time.

While waiting for Noel you could try sfc /scannow and report any errors.
The information could be helpful to Noel. Can't hurt anything.

This tutorial by Brink could be helpful.

SFC /SCANNOW Command - System File Checker

Are you having any other problems with the computer?

Do I understand correctly you are trying to repair this system remotely?

Just a note:
This is the first post I have seen that uses this
Quote:
Antivirus AVG Cloudcare
Do your other working system use the same anti virus?
My System SpecsSystem Spec
25 Oct 2015   #7
Beroldb

Windows 7 Professional 64 bit SP1
 
 

I've run the SFC /scannow and have a huge file of data as a result. I have no idea what I'm supposed to be looking for so I cannot tell you what errors have occurred.

The log is huge and exceeds the limits for an upload on this forum.

I can make it available as a download if required.


Thank you
My System SpecsSystem Spec
25 Oct 2015   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Save your sfc log.

Noel will let you know if he wants to see it and how he wants it uploaded to the forum.
My System SpecsSystem Spec
25 Oct 2015   #9
Beroldb

Windows 7 Professional 64 bit SP1
 
 

I restored/reinstalled KB971033 but it makes no difference.

The activation is rejected.

Your help is appreciated.

Thank you.
My System SpecsSystem Spec
25 Oct 2015   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

The only help I can offer is to give Microsoft a call. I wish I could do more.
At the time Noel is a bit under the weather.
My System SpecsSystem Spec
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