Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't activate Windows 7 upon reinstall

26 Oct 2015   #1
dswift

Windows 7 professional 64 bit
 
 
Can't activate Windows 7 upon reinstall

This is a mess. It started when my update to Windows 10 destroyed my SSD hard drive (and damaged my GPU), but that's another story.

I had a spare hard drive kicking around, so I reinstalled Windows 7 professional off disk and built everything back up. The problem was that it did not accept my activation code on the sleeve of the disk envelope. I skipped it at the time, but now, thirty days later, it is an issue again. I just called Microsoft and they say call the store where I bought the disk. I don't remember what store that was. And to make things more confusing, before making this post, I ran the diagnostic test which reveals most of the activation on the Windows 7 running in the computer, and it is nothing like the one on the sleeve of my disk.

It's aggravating, because if it weren't for Windows 10 I wouldn't be in the position. But is my only way out to spend MORE money on Microsoft products?

Thanks for any help.

Doug

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85307
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E96142A4-DAC9-48CE-BD21-0E237D27149E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150928-1507
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E96142A4-DAC9-48CE-BD21-0E237D27149E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85307</PID><PIDType>5</PIDType><SID>S-1-5-21-1227288909-2356847598-568604102</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.60</Version><SMBIOSVersion major="2" minor="7"/><Date>20131210000000.000000+000</Date></BIOS><HWID>A8FF3407018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7601.0000-2672015
Installation ID: 009553325651925154049441191284527954402262999472281822
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: PW487
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 10/26/2015 3:26:40 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:26:2015 09:21
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKImUQQJyoHCG3TEwr+Oy4C0DCy0Wc4MyPY=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  ASF!            INTEL          HCG
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  AAFT            ALASKA        OEMAAFT 
  SSDT            PmRef        Cpu0Ist



My System SpecsSystem Spec
.
26 Oct 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Where is the COA key that came with your system.
You are using a Default key (Windows Product Key: *****-*****-CM74G-RPHKF-PW487)
This COA key will not activate for you and it shouldn't.

Do you have a Microsoft DVD for Windows 7 and the proper COA key that came with it?
My System SpecsSystem Spec
26 Oct 2015   #3
dswift

Windows 7 professional 64 bit
 
 

Oh, thanks for explaining that.

Yes, I built my system, so I purchased Windows 7 Professional on disk. The key is in tiny font over colored and striped boxes, but I have studied it carefully with a magnifying glass and entered it many times with no success. I gave the number to Microsoft, and they say it doesn't work for them either, whatever that means. I had my son read the key to me--his eyes are much sharper than mine--and he read the same numbers and letters. Curious.
My System SpecsSystem Spec
.

26 Oct 2015   #4
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

Quote   Quote: Originally Posted by dswift View Post
Oh, thanks for explaining that.

Yes, I built my system, so I purchased Windows 7 Professional on disk. The key is in tiny font over colored and striped boxes, but I have studied it carefully with a magnifying glass and entered it many times with no success. I gave the number to Microsoft, and they say it doesn't work for them either, whatever that means. I had my son read the key to me--his eyes are much sharper than mine--and he read the same numbers and letters. Curious.
Provided you have a legit Retail key (and not a volume key) then there shouldn't be any issue activating. Have you called MS again?
It's a little hit and miss when it comes to their support staff. Some of them really aren't all that knowledgeable.
Also, did the product come in a full retail box or just an envelope? That could point to an OEM licence.
My System SpecsSystem Spec
26 Oct 2015   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

All I know is this is your key in the log.

Quote:
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
This key will not work. If you can't read the key COA on the Microsoft sticker the only answer I know is you have to buy another one. If you old Windows 7 sticker was a OEM/SLP it would also not work on your custom build.

You will need to buy a OEM System Builders key because I don't think you will find a proper Retail Windows 7 with a proper key.
My System SpecsSystem Spec
27 Oct 2015   #6
dswift

Windows 7 professional 64 bit
 
 

I took a picture of the key with my macro lens this morning, so I'm definitely entering the right code (see attached).

The disk DID come in a cardboard envelope, so I guess it is an OEM license. But what's frustrating is that it is the upgrade to Windows 10 that fried my SSD hard drive (I'm not the only one who has had this experience). I guess I could plead with another Microsoft rep, but thinking long term, I'm going to have to do this again when I go back to an SSD shortly.

So is the logical conclusion to buy a new Windows 7?

I appreciate everyone's help.
My System SpecsSystem Spec
27 Oct 2015   #7
alphanumeric

Windows 10 Education 64 bit
 
 

I know you've looked over the key several times but I'll mention this anyway. Sometimes an 8 will look like a B or an I a 1 etc. Especially if its faded or scuffed. Making the type so small doesn't help either. When the key is flate out rejected when trying to enter it, that's usually what happened.
My System SpecsSystem Spec
27 Oct 2015   #8
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

Quote   Quote: Originally Posted by dswift View Post
I took a picture of the key with my macro lens this morning, so I'm definitely entering the right code (see attached).

The disk DID come in a cardboard envelope, so I guess it is an OEM license. But what's frustrating is that it is the upgrade to Windows 10 that fried my SSD hard drive (I'm not the only one who has had this experience). I guess I could plead with another Microsoft rep, but thinking long term, I'm going to have to do this again when I go back to an SSD shortly.

So is the logical conclusion to buy a new Windows 7?

I appreciate everyone's help.
If it came in an envelope it would probably be an OEM licence. Which doesn't correspond to the output you posted which states it's retail. If it's an OEM licence and you changed HDD that could trigger needing to reactivate, but you would just have to call MS and explain to them what happened and they'll reactivate for you. It's strange that they are just rejecting the key.

Can you post a photo of the envelope it came in? Just cover up your licence key.
My System SpecsSystem Spec
27 Oct 2015   #9
alphanumeric

Windows 10 Education 64 bit
 
 

dswift, is the key being rejected when you try to enter it or just failing activation? If it's a hardware change issue, the key won't be refused when you try to type it in. It will just fail activation. If the key is being rejected when trying enter it, it's either the wrong key for that installed edition, or typed in incorrectly. I've swapped hard drives with OEM versions of Windows 7 and not had any activation issues. I've swapped just about everything except the motherboard and had no failed activation.
My System SpecsSystem Spec
27 Oct 2015   #10
dswift

Windows 7 professional 64 bit
 
 

Thanks for helping me through this everyone. What I thought was a G turned out to be a C (which I thought sure I tried before). Anyway I'm activated now. Sorry to make a stink over nothing, but I do appreciate the coaching and it did help me work through this.
My System SpecsSystem Spec
Reply

 Can't activate Windows 7 upon reinstall




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
I Cant Activate my windows pls help
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-74XYM-BH4JX-XM76F Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y= Windows...
Windows Updates & Activation
Cannot activate Windows
Hi everyone, I'm new here. I have a bit of a problem with my mothers laptop and I couldn't find other cases that matched mine. We bought her a new laptop: Toshiba KIRA, pre installed with windows 8. Due to her work requirements, we needed windows 7 professional. So I wiped it clean and installed...
Windows Updates & Activation
Windows 7 won't activate
Each time I try to activate windows I get a don't have permissions error for slui.exe. Checked up in permissions and all seems fine. MGA diagnostic report below for those who specialize in this area of error detection. Your help will be greatly received. regards:) Diagnostic Report...
Windows Updates & Activation
Cant activate, Reinstall of win7, worn off product key
I just did a clean install of windows seven using my OEM disk purchased a few years ago for this laptop. The sticker with the product key, has been damaged and I cannot read 6 characters. The laptop came from HP with vista, win7 was installed on a new hard drive using the same OEM disk. I am...
Windows Updates & Activation
Cannot Activate no option to activate
Hello, I am trying to activate my windows as I am getting the genuine error. I did was right click on computer --> properties There is typically a place to enter a new product key but i dont see it. please see attachment
Windows Updates & Activation
Windows Could Not Activate
Hi Guys Here is my problem, i have windows 7 registered to me that is the operating system on my pc, i have had it installed for a few months now, i have reformatted my hard drive many times and reinstalled my win 7 on my desktop with no problems until now. I now keep getting a message...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App